Display on Satellite L850-1PD - no warranty case problem?

_Old year_
I contacted Toshiba web support December 5, 2013.
On 9 December, I received an email from an official assistance centre who asked me to send him a picture of the screen.
After that, I sent this picture what they told me to send my phone to their lab (EDP INFOSERVICE).

The 18 that I get an email where they informed me that a DHL courier will pick up the laptop and I need to print a transport document was attached to the email sent.

Couldn't open all the files attached to emails, I asked to postpone the withdrawal of the computer one day by paying the call and mail 19 without document: so he gave me a hand written document.

20, the lab received my notebook and the same day, she sent Toshiba a "request for information".

On 27 December, I received a call from the lab who informed me that the problem on the screen was not in the warranty because it was caused by pressure on the screen.

I told him that this was not possible because no one else had done that and the screen
does not have any signs. He told me he was certain about it, but Toshiba claims that the defect is due to my responsibility, if it is not covered in the warranty.
She asked me if I would estimate the cost of repairs and I agreed.

I called Toshiba support to a number of special phone for a price and I asked how could solve the problem, for example sending a request, but the operator told me that he could not not nothing.

Yet once, I paid for nothing.

So, if you have a problem with the assumption you don't speak with someone!

_New year: _
January 3, I received the estimate to repair the monitor: 540,58; and if I decide not to repair I must to pay 42.70 euros.

It's madness!

first: the monitor is not broken for my responsibility.
Second: the cost of my laptop was 650 and only for the screen they asked 540;
Third: I have to pay for the diagnosis (42.70 euro) when they have already done this for Toshiba and not told me it was for expenses.
Fourth: the inconvenience for the expedition.
Fifth: spend a lot of time and not benefi t from warranty.
Sixth: cannot send a claim to Toshiba (I called and paid support).
Seventh: is a Toshiba official service center, where is the professionalism? You have told me the cost before doing something.

I've never been in as bad situation with an assistance service.
I bought a different brand and brand and I used the support of H.P., Hanns-g and Goodmans. I've never been dissatisfied.

Now I want to return my laptop without spending more money and I don't want to not ever heard the name of Toshiba.

I'm not offering my clients in the future buy Toshiba products (if you use them to work)
The fault of the screen is brighter than the surroundings of small surface (5 mm).

Excuse me if I'm mad.
Another brand of computer.
Yours sincerely.

Sorry for my bad English

Tags: Toshiba

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