Display on Satellite L850-1PD - no warranty case problem?
I contacted Toshiba web support December 5, 2013.
On 9 December, I received an email from an official assistance centre who asked me to send him a picture of the screen.
After that, I sent this picture what they told me to send my phone to their lab (EDP INFOSERVICE).
The 18 that I get an email where they informed me that a DHL courier will pick up the laptop and I need to print a transport document was attached to the email sent.
Couldn't open all the files attached to emails, I asked to postpone the withdrawal of the computer one day by paying the call and mail 19 without document: so he gave me a hand written document.
20, the lab received my notebook and the same day, she sent Toshiba a "request for information".
On 27 December, I received a call from the lab who informed me that the problem on the screen was not in the warranty because it was caused by pressure on the screen.
I told him that this was not possible because no one else had done that and the screen
does not have any signs. He told me he was certain about it, but Toshiba claims that the defect is due to my responsibility, if it is not covered in the warranty.
She asked me if I would estimate the cost of repairs and I agreed.
I called Toshiba support to a number of special phone for a price and I asked how could solve the problem, for example sending a request, but the operator told me that he could not not nothing.
Yet once, I paid for nothing.
So, if you have a problem with the assumption you don't speak with someone!
_New year: _
January 3, I received the estimate to repair the monitor: 540,58; and if I decide not to repair I must to pay 42.70 euros.
first: the monitor is not broken for my responsibility.
Second: the cost of my laptop was 650 and only for the screen they asked 540;
Third: I have to pay for the diagnosis (42.70 euro) when they have already done this for Toshiba and not told me it was for expenses.
Fourth: the inconvenience for the expedition.
Fifth: spend a lot of time and not benefi t from warranty.
Sixth: cannot send a claim to Toshiba (I called and paid support).
Seventh: is a Toshiba official service center, where is the professionalism? You have told me the cost before doing something.
I've never been in as bad situation with an assistance service.
I bought a different brand and brand and I used the support of H.P., Hanns-g and Goodmans. I've never been dissatisfied.
Now I want to return my laptop without spending more money and I don't want to not ever heard the name of Toshiba.
I'm not offering my clients in the future buy Toshiba products (if you use them to work)
The fault of the screen is brighter than the surroundings of small surface (5 mm).
Excuse me if I'm mad.
Another brand of computer.
Sorry for my bad English
I have this device: Satellite L850-1PD with Windows 10
Before, with the function FN + F2 or FN + F3 key Windows 8.1 it was ok, now with Windows 10 I have problems.
I cannot increment or decrement brightness
I also have a Satellite L850-1PD upgraded to Windows 10, it would seem that even if Microsoft has provided an update to win 10, Toshiba doesn't include not among mobile phones compatible with Windows 10 and does not release from updates. For me it does not work the buffer until it has fully started winning 10, and I do not use the touchpad.
My brother bought me a Satellite L850 of UAE UNITED a month ago.
But I'm in sri lanka.
The problem is now the hard drive does not start and it says to replace the hard drive.
I have the card with me.
My question is can I claim the warranty in Sri Lanka?
Please help me soon as soon as possible.
If you have not purchased the additional international interest, portable computer s hardware problems can be set only in the country where the phone was purchased.
But AFAIK that parts such as HARD drive or memory are set at the user level.
Maybe you n t need to send the laptop to UNITED Arab Emirates for a fix, but maybe the guys would be able to send you a HARD drive under warranty conditions.
Here you can get all the details on the FSA available worldwide.
I recommend you to contact the ASP and ask for assistance
I had a problem with my Satellite L850.
When my laptop is running, he has increased sharpness, and after the pulling power plug and reinsert the sharpness has become normal. What is a problem
Reinstalled PS more recent amd drivers did not help.
Advice or suggestions please?
What do you exactly mean by increased sharpness?
Have you noticed this problem during the start-up of the device; for example in the BIOS?
It is not using the power of the battery only?
The same problem is seen on the external monitor?
I'm not quite sure, but from my point of view of the rare if everything is displayed properly on the external monitor, then the graphics card driver as well as the graphic card isn t the problem
Your comments would be appreciated!
Hi guys. I did a clean install of windows 7-64 bit on Toshiba L850-138.
I downloaded the 51 drivers here:
[Satellite drivers L850-138: http://www.toshiba.es/innovation/jsp/autoDetect.do?service=ES&ACTION=PROCESS_DETECTION& TYPE = FORWARD & SOURCE = SMP & COUNTRY = 217 & RQS = TRUE & MODEL = SATELLITE + L850-138 & SERIES = 5C205022R & service = ES & LOCAL = & OSBUILD = 76 00 & SUB_TYPE = SMP & OSBITSIZE = 64, & PANUMBER = PSKDLE-01S002CE & ERROR = 0]
Problem: Can not working keyboard shortcuts. The main ones are:
* Brightness + /-(F2, F3)
* Volume + /-(F9, F10)
* Select Wireless (F12)
* Toggle sound (F11)
Is there a driver or a specific driver package to enable this feature? What is it?
The complete list of drivers is the following
Blue ray player
driver storage and technology of the utilityapid Chipset
Disk utility HARD SDD Alert
Intel management engine interface
Wireless lan driver
Bluetooth drivers (monitor bluetooh and battery bluetooth bluetooth driver filter)
Registry id perimeter network setting tool
Creator of disc
PC health monitor
Game PC ready TIME
Resolution + Plugin
Supervisor password utility
Audio enhancement Toshiva
Online product information
Toshiba places Utility icon
Toshiba Recovery Media Creator
Toshiba hardware configuration
Service of Toshiba (toshiba service place link)
-TOSHIBA components common driver
-Password TOSHIBA utility
-TOSHIBA Flash Cards
-TOSHIBA PC Diagnostic tool
So far, I have installed only the main engines. They are:
AMD display driver
Win 7 Sp1
Software Intel chipset device (Chip Set Utility)
Synaptics touchpad driver
atheros wireless driver.
driver USB Intel.
support controller y plugin
the files in the patch + network ide device net
resolution + MediaPlayer plugin.
Alert HD utility
I don't want to install everything. I want to just install the bases for my system works. What are the factors of the shortcut keys?
Thanks in advance.
In order to get the functionality of buttons FN, you must install the Toshiba Value added Package.
In addition, do not forget that the Fn buttons are enabled in the BIOS
BIOS-> Advanced-> system configuration-> function (activated) keys
My battery is really bad and I would like to buy a new one. I took a glance at the Web of Toshiba site and in the battery section I found the battery with it (* PA5110U-1BRS *) reference number is compatible with my laptop.
The problem is my laptop battery has this (* PA5024U-1BRS *) reference number which is different from the one above.
I would like to know if this battery is really compatible with mine and if not, what batteries (part number) are?
I found the Toshiba site containing information on the PA5110U-1BRS battery as well as the PA5024U-1BRS battery.
PA5110U-1BRS is certainly compatible with the L850 Satellite as well as other models of laptops and in addition the Web site offers this note:
This battery has the same compatibility as the primary Li Ion battery (manufacturer: PA5024U-1BRS, 48Wh) which was delivered with some laptops. This is the direct replacement for Toshiba primary 6-Cell Li Ion battery (manufacturer: PA5025U-1BRS)
I think that now everything should be pretty clear :-)
My hard drive is broken, how can I install a new OS on the new hard drive? Windows setup does not start because I start with my optical drive cd/dvd! I tried to install Ubuntu on another hard drive and there is no problem. The problem is only to try installing windows. Can someone help me? Tank you
make sure that you:
(1) replace the hard disk broke to a new one that works very well
(2) tried to install linux Ubuntu using your optical DVD drive and the installation succeeded (or you just try start the LiveDVD and unfinished system installation on HARD drive)?
(3) put the Windows installation media in your DVD player and - what is happening? It does not start from the DVD drive, it does not start the installation of windows, it does not see the HARD disk drive and said there is no room to install... What is the windows installer raport any problems? You can see all the messages? If it restarts by itself?
What version of windows you are trying to install? Is this the same version that you had on your laptop before the HARD drive crashed?
Is the new mechanical-drive hard drive hard or type electronic SSD?
Possible problems are: the BIOS settings (UEFI / MSC mode, secure boot option and so on), with the SATA HDD drivers (AHCI / compatibility...) or maybe simply you have installed Ubuntu on HDD and windows has now no space to fit it, or that he sees any space because it is EXT4/XFS formatted by linux. There also many other possibilities, so please give as much information as possible.
I replaced my mechanical hard drive with a Kingston SSD and after two months the drive just stopped working. I found my money and bought another Kingston SSD on another provider. After a few months the new drive has stopped working again. I'm on the process to replace it with a new, however, at this point, I think that there is something wrong with the laptop causing drives to fail.
If more details are needed, I can give them.
I put t think the problem might be related to the laptop.
Why mobile should break up the SSDS and how?
I mean the SSD drive is connected to the SATA controller and that s it!
What you need to do is to check and change some system settings
You could disable scheduled disk defragmentation
Disk Defrag is useful for spinning commune HDD which have moving parts, but not for the SSD drive!
You must also disable indexing. Indexing is a Windows service that aims to speed up the search Windows. Indexing service automatically keeps track of the files that makes faster searching of files.
But the fact is that indexing Windows makes several small write operations and this could decrease the life SSD.
Last but not least make sure TRIM support is enabled and you could disable, move, or shrink the file of the page
Just bought the laptop and put the sims 3 on it. Everything seemed ok with the etc and then loading screens when you are in the view of the city everything that you can see the white flickering textures. the only thing you can see which appears correctly is the tab for the options. the graphics driver is updated. can someone help me. Thank you
include other specifications on the laptop
Core i5 - 3230 m
8 GB ram
Thanks for the comments.
After a problem with my PC, I had to re - install windows. Since I did, every 2 hours, I have a screen "activate window", but when I click on it, I have a "unidentified error". I called Microsoft, but they say I should call the producer to have an original key (it is not on the back of the laptop). I try to contact the Toshiba Support, but it is not free and I don't want to pay for it, one already pay for the computer
Can you help me please?
(Sorry for my English, I'm french).
By relocation do you mean own installation of OS or the Toshiba recovery procedure?
After the OS installation running a system Toshiba the serial key recovery is not necessary because the image of the 'system' will be activated if you connect to the laptop computer to the internet for the first time.
I have a Toshiba Satellite L850 PSKDLA-0D100R. My problem is what is stated in the subject. I tried to reinstall windows, that did not work, I tried everything I found concerning this problem on google and none of this helped then please help me! The 'flash cards' I think they are called do not come to the top when I press 'FN F12' to turn on without thread, even if they do not work when you adjust the brightness of the screen and the sound.
Please help me!
Usually, this should work if you tried to reinstall the OS using original recovery image that you got with your laptop.
Have you tried to reinstall Toshiba Value Package?
I bought toshiba satellite L850-1V6 and I have problem with installing wirelles and bluetooth drivers, all drivers are working. Wirelles and bluetooth driver I can install on and then wirelles doesn t work.
What operating system do you use?
I bought a portable Satellite L850-Y3110 in India that has an international warranty.
There is a problem with it now, it's the cd drive is broken and I took it to an authorized to Newcastle service center.
Need the driver cd to replace, but now Im says that Toshiba usually give the cause of the part I did not but he to the United Kingdom, and the person told me to go back to the place where I bought and the fix here, I won't go there any time soon, so it's out of the option.
My question is what is the point of the international interest if it won't be such an inconvenience.
When I bought a laptop that I wanted one that would guarantee internationally because Im student out of the country for education, that's why I bought this one because it has international warranty and my laptop is still under warranty international.
What should I do now?
I m not very well on portable computers sold in India, but cell phones sold in Europe are covered with at least 1 year standard warranty, valid from the date of purchase
This warranty does not cover repairs in other countries, but in case of hardware malfunction, you must visit the authorized service provider in the country where you made the purchase.
To get the international warranty coverage you must buy an extended international warranty: details here http://www.toshiba.eu/services/warranty-extension/
In the case where the international interest has been registered for your laptop, the ASP to the United Kingdom should be able to repair the laptop in international warranty conditions.
I have a new new Satellite L850 running Windows 8. Lately, when I open the lid or press the power button when the laptop is in mode 'sleep', the screen is shifted to the right or has black lines through it. When I put the laptop back to sleep by pressing the power button, then press it again to wake up to the top of the screen corrects itself.
Any ideas on what is happening and how to fix it? All the drivers are up to date.
I think you're the first person who reported on this weird display behavior. Have you noticed that from the first moment on the first day of use?
Isn't the same case after hibernation?
This happens to every time or just occasionally?
I have a Toshiba Satellite L850-1j9, (PSKG8E-02D00KCE), in collaboration with i7-3630QM and an AMD Radeon HD M 7670.
The problem is, I'm not able to install the AMD display driver. When I try to install the software and drivers this problem appears: https://youtu.be/AOiPq8WVz_M
The first time that I was using Win 10. I did the update to win 10 about a month ago and everything was ok until 4 days ago. I was working with my laptop with an external screen connected by HDMI and all of a sudden the screen started to Flash some green lines with a black background (something like you can see in the video).
I saw on the internet that some people have problems making the update to wion10, I have installed new Windows 8 to see if has something related to win10 but the problem persists.
I tried to install the intel CPU, a graphics 4000HD Intel GPU, but may not use it as a main GPU. I had this problem: "this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) »
I need help please to understand what I can do to solve this problem. I took a peek on the internet and so far, I found a solution that could solve my problem.
Thanks for your help.
Does anyone know if toshiba will make an update of the bios where I can change the graphics card? AMD to Intel...
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