do not move the mouse cursor

Hi all. today I did something really stupid. I was in a chatroom without supervision earlier and another person and I'm in it and I could tell definently I makes him angry. I left the chat room and 15 minutes later im on another site and the cursor of the mouse is suddenly freezes and does not scroll on the page. everything else seems to work very well. so I restarted the computer, the mouse works when the windows password page appears, so I type the password and then loading this page and the home page comes (one with all programs, etc.) and appears as soon as that is when the mouse cursor freezes and not scroll or move. everything else continues to load and seems to work very well. If I restart the computer and put it in safe mode and the mouse works moves very well and everything. Anyway, the bottom line is I think the other person sent me a virus or something that is used to pass my cursor in normal mode. What should I do? also, I can't get the sound to work on my computer in safe mode. says low right volume icon ' audio service does not "and I want it running in safe mode, until I can get this cursor problem is resolved. any help is greatly appreciated and please explain in terms laymans, because I don't know anything about computers. Thank you very much for your time and have a great day.

Hi crazyforfrance,
 
As the mouse works properly in safe mode I suggest you try troubleshooting this issue with a clean boot to see if we can identify a program or driver causing the problem you are experiencing.
 
A clean boot to start Windows with some programs and drivers off or on selection. By doing this through trials and errors we can hopefully identify a specific cause of this problem. Here's how to solve problems with a clean boot:
 
Clean clean boot.
 
a. Click Start, type msconfig in the search box and press ENTER.
The user account control permission.
If you are prompted for an administrator password or confirmation, type
password, or click on continue.
b. on the general tab, click Selective startup.
c. under Selective startup, click to clear the load startup items.
d. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
e. click OK.
f. When you are prompted, click on restart.
g. after the computer starts, check if the problem is resolved.
 
If the problem is resolved, make sure what third-party program is at the origin of the problem, referring to the link given below:
http://support.Microsoft.com/kb/929135
 
Reset the computer to start as usual.

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.
When you are prompted to restart the computer, click on restart.
 
Note: In safe mode you may not be able to hear the sound because the sound drivers and other drivers may not load and only essential drivers can handle, which are very important to run an operating system. and it's a way of diagonistic.

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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