Document feeder disabling in order to use the flat bed scanner

I would like to be able to use the portion of my printer for items too large or too large to fit in the document feeder. I have a Photosmart C309a with my Mac. I'm trying to do my job on the printer not through any software. This feature worked before and I don't know why he stopped. I am trying to 'copy' and reduce a magazine article, but the feeder whirs and whirs, then the message's Original Jam, reload the document etc. There is no paper in the tray, it is on the flat.  Any help is very appreciated.

I wouldn't give up. So for someone else with the same problem, that's what I did. I "restored by default" and the document feeder does not activate automatically, however, it didn't complete the process 'copy' and print my document off the Board either. It is in an infinite loop, so I had no choice, but to pull the plug. I received the message telling me not to do so, as if I had another choice. I waited a minute or so and plugged back in and I was able to copy, cut and print the document on the scanner.

Tags: HP Printers

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