document feeder prints a black line down the Middle

document feeder prints a black line in the middle of the page

Yes, the warranty is still valid! I bought the extended warranty for the replacement. So I guess I will contact HP for a new printer.

Thank you very much for your help!

Ted

Tags: HP Printers

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    Hi peggymay.

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    Sorry to hear that you are having problems with black lines on your scans or copies.  I had this problem myself on my 8600 very clean and I was able to get it to be resolved. The question arises in fact from two locations and with a little luck, we can get this problem solved for you. First thing to look at is under the hood of the scanner. Lift the cover on the left of the large scanner glass and scanner, you will see a small strip of glass. Take a glass clear cleaner and a lint cloth and clean the small glass placed as well as the large glass. On the underside of the lid, you will see a white plastic strip. Please clean it as well. IF you have already done these steps please proceed to the next step.

    The printer power cable must be connected to a wall outlet and NOT a power strip/Bar. HP printers have built in surge protector and if you have it plugged into a strip/Bar, the printer will NOT get all the power needed for the proper functioning and it will cause problems with scans or copies, and it might even generate false error messages on the printer screen.

    Please try these steps and if they work, fantastic. But if they are not, please do not hesitate to write me again.

    I thank very you much for your time.  Always happy to help.

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