document won't delete
A document in my hp 3100 don't delete or cancel, and it's the only thing that prints. How can I get rid of him? I just changed the black ink cartridge, and the blocked document is the one with black and blue and yellow lines, which shows that the cartridge works. Status of the document shows that deleting... impression. If anyone can help? Bovarie
Hello
In Control Panel, open administrative tools and select abuse. Scroll down to the print spooler service, right click and select Properties, then click the Stop button. Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.
Restart the computer and you should find that the document has been deleted.
Kind regards
DP - K
Tags: HP Printers
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Hi @sallyUK and thanks for getting back to me!
I appreciate you providing this info!
First of all, I would recommend restarting the print spooler, the instructions which I've included below:
If this does not resolve the issue, I would recommend the following:
First of all, I would say uninstalling the software of the printer.
Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft. You can do this by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.
Please let me know how it goes!
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1. don't you get an error message when this problem occurs?
Perform the following methods and check if it helps.
Method 1:
Try to restart the print services and check if it helps.
a. go in Panel.
b. Select system and Maintenance.
c. Select Administrative Tools.
d. double-click on Services.
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f. right click on "print spooler" and "restart".
g. "suppression" of work will be lost and all work queued in your queue will print.
Method 2:
(LSC) Lexmark Solution Center provides assistance and information to your all-in-one printer.
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a. Click Start programs Lexmark Solution Center at.
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See also: view, pause, or cancel printing
http://Windows.Microsoft.com/en-us/Windows7/view-pause-or-cancel-printing
Why can I not print?
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print
Hope this information is useful.
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