HP Officejet 6500 printer - it won't delete a print job in the queue

I tried to stop the print spooler, went to C:\Windows\System32\Spool\PRINTERS to remove the document it but this folder is empty so nothing to delete.  I even downloaded HP Print and Scan doctor, but that doesn't seem to work.  Not to mention how many times I have retsatred the PC and printer... ideas?

Hi @sallyUK and thanks for getting back to me!

I appreciate you providing this info!

First of all, I would recommend restarting the print spooler, the instructions which I've included below:

Solve printer problems

If this does not resolve the issue, I would recommend the following:

First of all, I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Please let me know how it goes!

Tags: HP Printers

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