HP Deskjet 1050: 1050 printer won't delete document queue the printer on a Surface of 3 pro

I have a 3 pro Windows 8.1 running surface.  My printer is HP Deskjet 1050.  I printed a document, but the queue of the printer says that the document was still printing.  I tried to delete the document, and the queue has written that it is deleting.  I deleted all the documents in the queue.  It remains, said it is deleting.  I restarted the Surface, the printer off, disconnected and then restarted and all connected.  Always the deletion.  I deleted the printer as a device, but when I add again, it comes with a print queue that is always remove only a single document.

I am up to date on all updates.

What should I do?  I can not print anything else, until it disappeared from the queue.

Hello

Try the following.

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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