does not print doc in the queue

My photosmart c4650 does not always print the document. It is in the queue, I never know if it's going to print, and I don't know how to print

Please do not keep your Windows version a secret and also tell us how your printer is connected to the computer (LAN, USB, etc.).

Tags: Windows

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    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

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