does not read dvd-video

My Envy 17-1181nr just got Win7, reinstalled by HP.  Now, the player plays BluRay very well but does not read the DVD-video.  The drive makes noise, a video DVD of loading then the video starts and stops a few seconds.  I uninstalled the device and reinstalled with the updated drivers.  Suggestions welcome.  Bill


Hi Bill,

My mistake, I forgot that your laptop is a slot player.

You should find that any store computer will store a disc, which you can load into the reader who will perform the cleanup - the disc itself was fine on brushes that will clean the lens.  The only point I want to emphasize, is to make sure that when you ask one of these discs, make sure what you say it's for portable optical drive as some are not suitable for the drives in the computer.

Kind regards

DP - K

Tags: Notebooks

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