Does not start: stuck at step of logo

My sansa clip + bought in February 2014 at amazon (fr) unbootable. I have to reset after each attempt to start 10 seconds by pressing the power button. After the reset, the logo disappears, but the player is no longer able to boot. If I connect it to my computer, the player is stuck at the same stage. The battery must be complete (I have Pascal view this information, of course) because I let my sansa clip + a long time to load.

The player is stuck at step of logo and never actually start. I can't access the file from a computer; so I can't upgrade the firmware to fix the bug...

Does anyone have an idea how to solve this problem? Is there a warranty for 8 months older products?

Hi PPrw, since it is still under warranty, I could check first and see if a replacement would be possible here.

Tags: SanDisk Sansa

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