Downgrade from Vista to XP on Satellite Pro P100

I have a client with a model of laptop Toshiba No. Satellite Pro P100-434.

He had a recurring problem, DVD playback that vibrates with the image and the sound is not always in line with the image. He referred twice to Toshiba and they told me that they had replaced the DVD drive. The fault was still there so he brought for me to watch.

I thought it is best to see if the Windows XP installation would cure the problem so installed an of my licenses. He tried for a few weeks and is now happy with our performance. Then I reinstalled Vista and checked for updated drivers. The problem is back as before.

Now, the customer wants to downgrade to Windows XP. I understand that it is possible, but have been unable to find out where I should apply for the XP product ID. My client feels terrible about the way it has so far been Treaty by Toshiba and who also believes he paid a Microsoft Windows license. He shouldn't have to pay for another. Any help would be appreciated.

Hello Peter

I read your ad with a lot of attention and also hope that we can discus things.

At first, I must say that laptop must be Satellite P100-434 with PSPADE part number. If you want to check the DVD functionality test it with original recovery image. Achieve the clean OS install and test with the original DVD movie using pre-installed software. In my view, that it must be of WinDVD. Win DVD is used by Toshiba for a year, and this software works very well.

If there is a problem with the DVD drive, please clarify this with the authorized service partner. Please note: test the full functionality of DVD player.

Something about WXP: Toshiba supports Windows XP Home edition for this model of laptop and all the drivers, tools and utilities that you can find on Toshiba support page under http://eu.computers.toshiba-europe.com > support & downloads. Before you start to install anything whatsoever from this page to the first a download? Instructionsa facilities? document and install all the stuff following this order of installations. It is very important.

Now something about the COMPUTER products and treatment of Toshiba: with the new notebook, you purchase a license for the operating system preinstalled. This does not mean that you have? specific? key and can activate all that you want. The alternative operating system to pay for the license. Each copy has own product ID. And don't forget, your customer has misunderstood something.

Treatment of customer is very interesting topic, but one thing I can say for sure: a lot of people hear things that they do not want to accept and is for the most part, the grounds for claims on a? bad treatmenta?. It is very important to clarify everything and avoid all the problems.

Good luck!

Tags: Toshiba

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