Download e-mail files attached despite the parental control

I have Microsoft parental control set up on my computer of children. I tried to send an attachment through facebook and hotmail. Family safety has blocked them to download the attachment I sent. I looked in the family safety settings and can not find a place to allow downloading of attachments. Any ideas?

Hi Sam,

Thanks for posting the request in Microsoft Community Forums.

1 have you blocked any of these sites in the parental control settings? If this is not the case, what happens when you try to download these attachments?

2. What is the full/exact error message?

You do not allow downloading attachments in particular, but you can allow Web sites. This problem can also occur if the antivirus program blocks downloads.

I suggest you follow these steps to make sure that you have not blocked any of these specific sites or if you do not find in the blocked category, you can add this Web site to the authorized category and check the results.

  1. On any computer, go to the Family Safety website, and then sign in with the account of a parent's Microsoft.
  2. Under the name of the child you want to set the web content filtering, click on change settings.

  3. Click Web filtering lists.

  4. Type or paste the web address of the site on which you want to allow or block in the http:// text box and click on allow or block.

    You can use the drop-down list next to the text http:// box to allow or block a website for only the current child or several children or family members.

If the problem persists, try to update the family safety filter settings to see if that helps.

How to update the family safety filter?

http://Windows.Microsoft.com/en-us/Windows-Live/Family-Safety-filter-FAQ?woldogcb=0

Hope this information helps. Response with status so that we can help you.

Tags: Windows

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