Downloaded version COMPLETE but always asked for the previous issue as if it were an upgrade.

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  Hi bobj39626549,

  We could certainly help you.

  If she asks for the previous version number, then you could acquire a version upgrade.

  You must purchase the full Acrobat version so that it can be installed and activated with the serial key.

  Hope that helps.

  Kind regards

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  Hello

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  Hi brets49833316,

  If you have purchased Adobe Acrobat Pro DC as an upgrade, then a serial number of the previous version which you have like Acrobat X or XI. If in the case where you have not bought one of these in the past, then you must buy Acrobat Pro DC as full version (US $449.00).

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  http://forums.Adobe.com/message/5217310

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  It comes from a site to a user of public forums. Please visit the following link to ensure that you have properly enabled Acrobat as part of the CC:

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