drive CD/dvd 39 error

I have a brand new HP 310-1125Y everything in a TouchSmart PC. Place a CD in the drive and nothing happens after loading. I went to Device Manager and it shows that the CD player is pilot error 39. I did a search of update and the system of all the drivers are updated. Followed the instructions given in the section without change in case of problems. Even after rebooting always error message. Any suggestions/help would be appreciated. Trying to read a CD that contains documents written with MS Excel 2003 from my old computer.

Any suggestions/help would be appreciated. 

Thank you

Duke

duker1 wrote:

I have a brand new HP 310-1125Y everything in a TouchSmart PC. Place a CD in the drive and nothing happens after loading. I went to Device Manager and it shows that the CD player is pilot error 39. I did a search of update and the system of all the drivers are updated. Followed the instructions given in the section without change in case of problems. Even after rebooting always error message. Any suggestions/help would be appreciated. Trying to read a CD that contains documents written with MS Excel 2003 from my old computer.

Any suggestions/help would be appreciated. 

Thank you

Duke

Hello

Try This Microsoft fixit utility. He takes care of for you transplant surgery.

Best regards

ERICO

Tags: HP Desktops

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