drive hard smart check

Similar Questions

• HP NOTEBOOK: Test System quick: drive hard SMART check failed

  What should I do when my quick test of the portable system says my SMART drive check failed?
  
  Failure ID: 9LPBSK-7SC875-XD7WLK-608Y03
  PRODUCT ID: T0X74PA #UUF

  Replace the hard drive is all what you can do. This is a fairly new laptop, it is still under warranty?

• Drive hard Smart check FAILED 1. It does not boot to windows. Do I need another HD?

  Hello

  (Sorry for my English Italian..) I started windows, but strangely it went very slow, he continued to work, but very very slowly (no internet, it seems that I had 30 MB of RAM!) So I started "HDD regenerator" and he found bad sectors.

  When I finally interrupts him (too much time, 4% in 24 hours) the laptop (HP PAVILION 15 n006sl) can't find windows, it asks for me to start a startup (like a USB stick or a cd) disk.

  INTELLIGENT CONTROL: FAILURE

  FAILURE ID: GQF1VK-709794-MFPWXF-60BE03

  HARD DRIVE 1

  ---------------------------

  For more information, please visit: www.hp.com/go/techcenter/PCDiags

  What should I do?

  There is nothing I can do without having to buy a new HD?

  Thank you

  Ernesto

  Hello

  Error code 24 characters for the SmartTest failure would indicate that hard is defective and must be replaced.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, please let me know - includes the complete model number and Nr laptop - see here for an explanation.

  Kind regards

  DP - K

• HP ENVY DV7-7203SA: problem starting and drive hard smart error

  Hi Ive had problems to start my computer laptop dv7 envy.

  When I run the diagnostic test on the hard drive get a smart error RU5WJO-6K27T-QFPK1F-60AD03 id C1w33EA #ABU

  Finally I have to start, but a few times I had a no device found startup, but only once did I need to reinstall windows 10

  can any body advise on what means this error code and should I look for to replace the hard drive

  concerning

  er65

  HERE IS THE MANUAL for this PC.  Replace hard drive starts on page 48, but indicated that 56 in the area of the manual drive.

  In this same page 100 reported in the box as 108 States "light up the computer or restart the computer, quickly press ESC, then press F10.  This is part of the BIOS information.

  The set of recovery disks will be back as 'new plant' just as it came when new.  No other software is required.  If M$ Office has been installed, maybe check if the disk key and products are always available.

  To the extent where the SSD, do not have the recovery disk set up to automatically accept that in the PC when you run the recovery disk set.  You can try, but I expect to say that the computer has changed and he does not meet the conditions to use the set of recovery disks.

• Pavilion g6: disk hard smart check fail

  Hi, I think I have problem with my hard drive. its not my hard drive got something like the use of 100% hard drive many years ago. I don't know why it happened but I solved this problem for 2 months, but now, over and over again worst - can't happen to bone. I tried HP PC Hardware diagnostics UEFI. I tried lying on my HDD and there was failure. Failure ID RLP960-6KR7JU-MFPWW1-60ET03. I don't know what to do, really need help. Thanks for the reply

  Hi Savagerys,

  Your PC's hard drive has failed, you need to replace.

  Here is a nice video how do

  https://www.YouTube.com/watch?v=ot8e0LKXZMo

  Once changed, you need to reinstal operating sistem recovery CDs.

  Hapends, don't worry, after modification, it will be perfect.

  All the best!

  Dindin

  <>

  * Click on the star of CONGRATULATIONS on the left say "thank you."

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

• Satellite C660 - message: disk HARD Smart predict service failures - drive check

  Hello

  I'm new on this site and need some advice.

  I have a Satellite C660 laptop and when I recently turned it on I got this message... HARD drive has a clever feature on failures to predict, check the drive.

  I did a HARD drive recovery but still getting the same message.
  Do I have to buy a new HARD drive and if so where is the best place to buy a.

  I live in regional WA.

  Any advice would be much appreciated.
  Thank you
  Angel

  Hello

  This looks to drive HARD going wrong and in this case the Get procedure isn't a real solution.
  I think you need to replace the HARD drive in order to solve this problem.

  The laptop supports version 2.5 SATA HDD and I think you should find some good deals online in your area.

  By the way: after replacing HARD drive, you should be able to recover the laptop using the recovery disk.

• Smart check for hard disk

  My computer is a Pavilion dv7 - 6123cl.  My operating system is windows 7.  I get an error message indicating intelligently check that my hard drive is about to fail.  When I use the tests diagnostic to check HP short and long check, it says that my drive is check.  It seems to be something in Windows 7 that is running the Smart check that produces the error message.  When I try to use the windows diagnostics program, it says failed.  When I try to any control using windows check, it says failed.

  Heck, Toshiba is one of the few that does not offer its own hard drive diagnostic tool.

  You can download, run CrystalDiskInfo, see what is the smart data shows, this is a portable version that does not install anything on your PC, just past in the folder you unzip it to.

  http://sourceforge.jp/projects/CrystalDiskInfo/downloads/56196/CrystalDiskInfo5_0_2.zip/

• Hard Drive short DST check failed

  FAILURE ID: 9TXMAW-7RH88Q-XD7WMF-60RN03

  Whenever the hard drive test short DST fails indicating that the hard drive has failed and which needs to be replaced to solve the problem

  This problem could be due to an Application or a driver conflict, virus issues, corruptions of files due to incompatible applications, incorrect judgments, update failures due to conflicts, mounted sudden power so portable, sudden falls etc...

  HP will offer a replacement HDD if the laptop warranty is Active, otherwise you can buy a SATA hard drive in a nearby retail store

  Please make sure that you get at least equal as long as the original one in order to use recovery disks. If you need you can buy a bigger, but not smaller hard drive capacity. For example, if you have a 500 GB hard drive you can improve it to 750 GB hard drive, but not 320 GB hard drive

  Please try the troubleshooting below indicated once the steps:

  Step 01. Remove the battery and unplug the power adapter AC.

  Step 02. Press and hold the power button for more than 30 seconds

  Step 03. Plug the AC power adapter / (leave the battery for now)

  Step 04. Press the power button and check if the unit is operating normally

  If the steps listed above is not enough, then you can try reinstalling the hard disk on your laptop

  If the problem persists again please Contact HP if your HP laptop is under warranty, HP could replace the hard drive and provide recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)

  Note: Back up all personal data on an external drive if possible. Otherwise, you can connect the faulty HDD through SATA USB adapter with another PC or a PC even after replacing the drive HARD and reinstall the operating system and try to copy / retrieve files. You can also check out the link below for additional help

  http://www.WikiHow.com/recover-data-from-the-hard-drive-of-a-dead-laptop

  Please click on the link in order to identify, prevent, diagnose, and recover failures Drive on HP Portable Hard Drives & Solid State Drives:

  http://h10032.www1.HP.com/CTG/manual/c02876562.PDF

  You can check your warranty here to check the status and click here to order a new hard drive

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the white button on the right to say thank you Thumbs Up *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  GBL84

  I'm not an employee of HP

• HP PAVILION TOUCHSMART 14-F023: Hard Drive short DST check failed

  Hi, I am unable to start my PC. After I did the audit of the system, I get the following error

  Hard Drive runs DST Check: failure

  Failure ID: 930ATQ-6PA833-MFPWXF - T 60, 103

  PRODUCT ID: E0K23UA #ABA

  My warranty expired in September 2015. What replacement disj, I can buy. Please notify.

  Yes, Amazon has a lot of laptop SATA hard drives.

  Example:

  http://www.Amazon.com/Blue-Mobile-hard-disk-drive/DP/B00C9TEBJQ

• HP Touchsmart PC laptop E010NR: hard drive short DST Check - failure

  Blue screen when turned Shredding system Quick Test indicates Hard Drive DST short check failed.  Can you please tell how I can proceed to restore the system to factory settings?

  Of my experience so the BSOD computer and the hard disk does not have a DST short or long control, then the hard drive is faulty.

  I advise to contact HP Technical Support if your product is still under warranty so that they can help you by replacing the hard drive.

  If you want to just restore the system to the factory then when you press ESC once the system starts that there should be an option for recovery. This button must load the windows recovery environment for you to restore your device factory.

• HP Pavilion Sleekbook 14 TS: Hard drive short DST Check: failure

  I was using my computer today when he says an error has occurred and has said it will restart to solve the problem, but when he did he didn't want the computer load. After that I could connect the screen has not yet loaded my background and I couldn't click on anything whatsoever. So when I ran a system wide test it says Hard Drive DST short, Check failed.

  Failure ID: MAJAM3-6T77R8-MFPWXF-60VF03

  Then I wondered if I should get a new hard drive or what should I do to solve this problem. Also if I need to buy a new hard drive where can I buy it.

  Hi @Alejan0013,

  Welcome to the HP Forums!

  This is a great site to find answers and information!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

  Learn how to post and more

  I understand that you were using your computer when you have received a message that he would restart to solve a problem. When the computer reboots, it did not load, and when the login screen finally appeared it did not include your photo backgrround and you don't have to click on anything whatsoever.

  You have decided to run a hardware test and verification of Hard Drive DST short failed.  Failure ID: MAJAM3-6T77R8-MFPWXF-60VF03.

  It is an indication that your hard drive can fail at any time.  I recommend you backup your data if you can.

  If you use the HP Recovery Options when to install a replacement hard drive there is an option to save your data in the process. I hope it will work for you.

  Did you create your recovery discs?  If this isn't the case, you will need to get a HP recovery kit.

  You will need to know your exact Sleekbook 14 model.

  How can I find my model number or product number?

  Contact HP to Contact HP Support assistance

  Here is a link to HP Pavilion Sleekbook 14 HP Pavilion Ultrabook 14 Maintenance and Service of Guide where you can get the replacement recommended for your laptop and a chapter on removal and replacement if you are tempted to replace yourself.   Please note Chapter 3, page 20, section 10 for more information on hard drive.

  To locate the documentation to help you once, I need to know which operating system, you're running.  Should you want information, please reply back with your operating system.

  Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

  To show recognition for my efforts please click the Thumbs Up icon below.

  Good luck!

• HDD SMART Check: FAILURE

  I have a HP Envy 15 JL - 073 cL (Win8.1) and I had not used for a few days, and when I turn it on it says hard drive failure and I should back up. Here's what he said:
  
  "Processor Check: PAST.
  HDD SMART Check: FAILURE
  
  FAILURE ID: GK5L3D-74E767-RXGJWK-609903
  PRODUCT ID: E0M39UAR #ABA
  
  Hard drive 1
  
  ————————————————————
  
  "The comprehensive system test: FAILED.
  
  I have already restored it once due to an error, why twice? Is there another way?

  Hello

  Error code 24 characters of the disk failure short Self Test would indicate that hard is defective and must be replaced.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• Drive hard short dst failed. Help!

  I write this from my phone bc of course my computer doesn't work, but I ran the test of said computer hard drive...
  
  Test Drive 1:
  HDD SMART Check: PAST
  Hard drive short DST: FAILURE
  
  Failure ID: 90E20X - 00075 A-WPTX1A-60V003
  Product ID: H4A14AA #ABL
  
  Hard drive 1
  
  My warranty is over at the end of February so I need to hear if my fears are justified, and I need a new HD that someone please share your wisdom.

  Pcktfullofdrms, welcome to the forum.

  It certainly seems that your hard drive has failed.  I hope you made a backup of your personal data and you did the recovery disks.

  Here's a guide for you help restore the system after replacing the drive.  Read it before buying the new drive.  It will help you to ensure that your experience is positive.  The guide is for Win 7.  If you have another OS, you can search for the same guide.  If you decide to add an SSD, it must be at least 120 GB.

  Please, click on "Thumbs Up +" if I helped you and click "Accept as Solution" If your problem is resolved.

• HP beats 15 laptop: computer drive HARD failure diagnosis

  Hi people,

  I'm a little angry, I hope one of you lovely people can help me with some advice. My wife tried using the contact HP online support face today, but did not get a useful answer. The laptop in question has still 2 months warranty on this subject and I would like this issue to be fixed before the expiration of the warranty.

  The problem:

  A month or two ago my wife said that the laptop occasionally runs slowly or freezes at random times, then started working again without problem. I'm on the laptop, run scans antivirus, temporary files clear and others with CCleaner, uninstall unnecessary programs and then turn off most of the autobooting services and programs with msconfig. Nothing really came from him, but he did and apparently not having problems while I used it.

  A week later, more complaints that the laptop was running slower than optimal, with another request to examine it. This time he did freeze while I use it, so I run ladies sfc diagnostics and memory, which came to own. Then it was time to try to run through the optimization of windows to speed it up a little.

  Has held a few weeks for me since then, always heard there are problems, but not having is not the opportunity to study.

  Last night I finally get around to running the diagnostics of HP at the start and check out the source (I hope!) of the problem. Hard disk check is coming up with an error indicating that the disk is not healthy, technical Department should be contacted directly. I saved the newspapers to a USB port, I'll post the results in the next post.

  The solution:

  Could I please have some advice on the best way to proceed on this matter now? I'd appreciate any help.

  Kind regards

  Jason

  2015-12-03 22:07:55 =.
  2015-12-03 22:07:55 5.9.0.0 EFI diagnostic system has started
  2015-12-03 22:07:55 load white Options
  2015-12-03 22:07:55 acquired SysDiagsBiosData2011 Configuration variable
  2015-12-03 22:07:55 HP thermal diagnosis Protocol not available
  2015-12-03 22:07:55 ID system: 22A 8
  2015-12-03 22:07:55 BIOS HP Image Interface Protocol Version 2.0
  2015-12-03 22:07:55 found 4 4 active processors, Max 4 processors
  2015-12-03 22:07:55 found 1 absolute pointer or protocols
  2015-12-03 22:07:55 0 found UART peripheral path node.
  2015-12-03 22:07:55 found touchscreen device
  2015-12-03 22:07:55 system family: = 2
  2015-12-03 22:07:55 PlatformLang reported as en-US.
  2015-12-03 22:07:55 selected language is currently (eng).
  2015-12-03 22:08:07 Player library initialization.
  2015-12-03 22:08:07 TscPerSecond = 065238C98h
  2015-12-03 22:08:07 installed protocol commands ATA DTDS
  2015-12-03 22:08:07 Found installed DTD ATA commands protocol supporting Packet orders!
  2015-12-03 22:08:07 found 1 hard drive.
  2015-12-03 22:08:07 drive CHIP 0 supported
  2015-12-03 22:08:07 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
  2015-12-03 22:08:07 found 1 optical disc.
  2015-12-03 22:08:07 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
  2015-12-03 22:08:07 ATA Total 2 records found
  2015-12-03 22:08:07 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2015-12-03 22:08:07 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:08:07 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:08:07 1 hard drive Total records found
  2015-12-03 22:08:07 1 total optical disk drives found
  2015-12-03 22:08:07 found 1 hard drives
  2015-12-03 22:08:07 found 1 optical discs
  2015-12-03 22:08:07 ID system: 22A 8
  2015-12-03 22:08:07 system model: = HP Beats 15 Notebook PC
  2015-12-03 22:08:07 system SKU: = K1S17EA #ABU
  2015-12-03 22:08:07 ID system: 22A 8
  2015-12-03 22:08:07 11 Type operating system image:
  2015-12-03 22:08:07 HARD drive 0 model: HGST HTS541010A9E680
  2015-12-03 22:08:07 0 Serial HARD drive: JA100A1F3B5JNM
  2015-12-03 22:08:07 0 ODD model: hp DVD - RW GUB0N
  2015-12-03 22:08:07 STRANGE series 0: M7FEB420920
  2015-12-03 22:08:07 DIMM 0 serial number: 000013A 4
  2015-12-03 22:08:07 DIMM 0 Part Number: AM1L16BC8R2-B1QS
  2015-12-03 22:08:07 BIOS revision: F.43
  2015-12-03 22:08:07 platform Vendor ID: 0 x 1022
  2015-12-03 22:08:07 Platform Device ID: 0 x 1400
  2015-12-03 22:08:07 only a single MEMORY bar (Index 1) is filled on the system
  2015-12-03 22:08:07 found EFI_HP_DIMM_ID_PROTOCOL
  2015-12-03 22:08:07 InitializeCeeLogs - no record found
  2015-12-03 22:08:07 BattInit: Protocol 2010.
  2015-12-03 22:08:07 start graphics system Menu diagnosis
  2015-12-03 22:08:37 quick test of the chosen system
  2015-12-03 22:08:37 calculation time to Test memory
  2015-12-03 22:08:37 total 7399 MB of memory, Free 7285 MB (1865128 Pages)
  2015-12-03 22:08:37 parm buffer allocation
  2015-12-03 22:08:37 case of test Init
  2015-12-03 22:08:37 calculated 0x000000001B9FDAC6 TSC ticks per MB
  2015-12-03 22:08:37 estimated duration total = 2181 s
  2015-12-03 22:08:37 battery test started
  2015-12-03 22:08:37 SmartAdapter: Protocol not available.
  2015-12-03 22:08:37 number of batteries 1
  2015-12-03 22:08:38 BattResetCharger: No.0 (success).
  2015-12-03 22:08:38 BattResetCharger: n ° 1 (success).
  2015-12-03 22:08:41 battery 0 returned 0 x 0000000000000001
  2015-12-03 22:08:42 battery result = 1
  2015-12-03 22:08:42 CPU test started
  2015-12-03 22:08:42 UDM Cpu start test.
  2015-12-03 22:08:42 features BIOS 0x003000093F899880
  2015-12-03 22:08:42 ID system: 22A 8
  2015-12-03 22:08:42 ===========================================================
  2015-12-03 22:08:42 starting CpuDiags.udm version 1.03 built 14 September 2015 10:24:13
  2015-12-03 22:08:42 CpuDiags.UDM full init
  2015-12-03 22:08:49 test complete CPU - result 1
  2015-12-03 22:08:49 Wireless Module check started
  2015-12-03 22:08:49 Wireless Module audit completed - results 1
  2015-12-03 22:08:49 test Board full system - result 1
  2015-12-03 22:08:49 SMART Check started
  2015-12-03 22:08:49 SMART audit end - result 1
  2015-12-03 22:08:49 short DST has begun
  2015-12-03 22:08:53 memory quick check started
  2015-12-03 22:09:02 hard drive DST Code 0: 7
  2015-12-03 22:09:03 hard Drive 0 DST Description: the previous self-test completed having the read element of the test failed
  2015-12-03 22:09:03 tested 20 MB in 10000 ms with 4 processors, the duration of the standardized test is 2000 ms/MB
  2015-12-03 22:09:03 test memory used 5241 Pages
  2015-12-03 22:09:03 check fast memory completed - results 2
  2015-12-03 22:09:03 code DST hard drive 0: 7
  2015-12-03 22:09:03 hard Drive 0 DST Description: the previous self-test completed having the read element of the test failed
  2015-12-03 22:09:03 short completed DST - score 3
  2015-12-03 22:09:03 error code = 0 x 303
  2015-12-03 22:09:03 serial number: 5CD4493T5J
  2015-12-03 22:09:03 guaranteed Start Date: 25/02/2015
  2015-12-03 22:09:03 WarrantyIDString size = 60
  2015-12-03 22:09:03 guaranteed ID = UBV6LF-7HQ7SB-MFPV6K - 60 X 103
  2015-12-03 22:09:03 short completed DST - score 3
  2015-12-03 22:09:03 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:03 0 0 17 0
  2015-12-03 22:09:03 0 0 20 1
  2015-12-03 22:09:03 paired FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:09:43 quick test of the complete system
  2015-12-03 22:09:46 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:46 0 0 17 0
  2015-12-03 22:09:46 0 0 20 1
  2015-12-03 22:09:46 paired FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:09:51 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:51 0 0 17 0
  2015-12-03 22:09:51 0 0 20 1
  2015-12-03 22:09:51 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:09:58 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:58 0 0 17 0
  2015-12-03 22:09:58 0 0 20 1
  2015-12-03 22:09:58 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:11 way to unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:10:11 0 0 17 0
  2015-12-03 22:10:11 0 0 20 1
  2015-12-03 22:10:11 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:22 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:10:22 0 0 17 0
  2015-12-03 22:10:22 0 0 20 1
  2015-12-03 22:10:22 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:31 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:10:31 0 0 17 0
  2015-12-03 22:10:31 0 0 20 1
  2015-12-03 22:10:31 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:36 Road Management of BIOS HP EFI
  2015-12-03 22:10:42 uninstall DTD ATA commands of Protocol
  2015-12-03 22:10:42 out of System Diagnostics
  2015-12-03 22:19:19 =.
  2015-12-03 22:19:19 5.9.0.0 EFI diagnostic system has started
  2015-12-03 22:19:19 load white Options
  2015-12-03 22:19:19 acquired SysDiagsBiosData2011 Configuration variable
  2015-12-03 22:19:19 HP thermal Diagnostic Protocol is not available
  2015-12-03 22:19:19 system ID: 22A 8
  2015-12-03 22:19:19 BIOS HP Image Interface Protocol Version 2.0
  2015-12-03 22:19:19 found 4 4 active processors, Max 4 processors
  2015-12-03 22:19:19 found 1 absolute pointer or protocols
  2015-12-03 22:19:19 0 found UART peripheral path node.
  2015-12-03 22:19:19 found touchscreen device
  2015-12-03 22:19:19 system family: = 2
  2015-12-03 22:19:19 selected language is currently (eng).
  2015-12-03 22:19:21 Player library initialization.
  2015-12-03 22:19:21 TscPerSecond = 065239E32h
  2015-12-03 22:19:21 installed protocol commands ATA DTDS
  2015-12-03 22:19:21 found installed DTD ATA commands protocol supporting Packet orders!
  2015-12-03 22:19:21 found 1 hard drive.
  2015-12-03 22:19:21 drive CHIP 0 supported
  2015-12-03 22:19:21 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
  2015-12-03 22:19:21 found 1 optical disc.
  2015-12-03 22:19:21 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
  2015-12-03 22:19:21 2 ATA Total records found
  2015-12-03 22:19:21 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2015-12-03 22:19:21 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:19:21 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:19:21 1 hard drive Total records found
  2015-12-03 22:19:21 1 total optical disk drives found
  2015-12-03 22:19:21 found 1 hard drives
  2015-12-03 22:19:21 found 1 optical discs
  2015-12-03 22:19:21 ID system: 22A 8
  2015-12-03 22:19:21 system model: = HP Beats 15 Notebook PC
  2015-12-03 22:19:21 system SKU: = K1S17EA #ABU
  2015-12-03 22:19:21 ID system: 22A 8
  2015-12-03 22:19:21 11 Type operating system image:
  2015-12-03 22:19:21 0 model HDD: HGST HTS541010A9E680
  2015-12-03 22:19:21 0 Serial HDD: JA100A1F3B5JNM
  2015-12-03 22:19:21 ODD 0 model: hp DVD - RW GUB0N
  2015-12-03 22:19:21 STRANGE series 0: M7FEB420920
  2015-12-03 22:19:21 DIMM 0 serial number: 000013A 4
  2015-12-03 22:19:21 DIMM 0 Part Number: AM1L16BC8R2-B1QS
  2015-12-03 22:19:21 BIOS revision: F.43
  2015-12-03 22:19:21 platform Vendor ID: 0 x 1022
  2015-12-03 22:19:21 Platform Device ID: 0 x 1400
  2015-12-03 22:19:21 only a single MEMORY bar (Index 1) is filled on the system
  2015-12-03 22:19:21 found EFI_HP_DIMM_ID_PROTOCOL
  2015-12-03 22:19:21 BattInit: Protocol 2010.
  2015-12-03 22:19:21 from Menu of Diagnostic graphics system
  2015-12-03 22:19:26 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:19:26 0 0 17 0
  2015-12-03 22:19:26 0 0 20 1
  2015-12-03 22:19:26 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:19:32 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:19:32 0 0 17 0
  2015-12-03 22:19:32 0 0 20 1
  2015-12-03 22:19:32 set match FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:19:34 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:19:34 0 0 17 0
  2015-12-03 22:19:34 0 0 20 1
  2015-12-03 22:19:34 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:20:14 way to unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:20:14 0 0 17 0
  2015-12-03 22:20:14 0 0 20 1
  2015-12-03 22:20:14 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:20:20 uninstall DTD ATA commands of Protocol
  2015-12-03 22:20:20 out of System Diagnostics
  2015-12-03 22:24:13 =.
  2015-12-03 22:24:13 5.9.0.0 EFI diagnostic system has started
  2015-12-03 22:24:13 load white Options
  2015-12-03 22:24:13 acquired SysDiagsBiosData2011 Configuration variable
  2015-12-03 22:24:13 HP thermal diagnosis Protocol not available
  2015-12-03 22:24:13 system ID: 22A 8
  2015-12-03 22:24:13 BIOS HP Image Interface Protocol Version 2.0
  2015-12-03 22:24:13 found 4 4 active processors, Max 4 processors
  2015-12-03 22:24:13 found 1 absolute pointer or protocols
  2015-12-03 22:24:14 0 found UART peripheral path node.
  2015-12-03 22:24:14 found touchscreen device
  2015-12-03 22:24:14 system family: = 2
  2015-12-03 22:24:14 selected language is currently (eng).
  2015-12-03 22:24:16 Player library initialization.
  2015-12-03 22:24:16 TscPerSecond = 065239F87h
  2015-12-03 22:24:16 installed protocol commands ATA DTDS
  2015-12-03 22:24:16 found installed DTD ATA commands protocol supporting Packet orders!
  2015-12-03 22:24:16 found 1 hard drive.
  2015-12-03 22:24:16 drive CHIP 0 supported
  2015-12-03 22:24:16 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
  2015-12-03 22:24:16 found 1 optical disc.
  2015-12-03 22:24:16 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
  2015-12-03 22:24:16 ATA Total 2 records found
  2015-12-03 22:24:16 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2015-12-03 22:24:16 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:24:16 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:24:16 1 hard drive Total records found
  2015-12-03 22:24:16 1 total optical disk drives found
  2015-12-03 22:24:16 found 1 hard drives
  2015-12-03 22:24:16 found 1 optical discs
  2015-12-03 22:24:16 ID system: 22A 8
  2015-12-03 22:24:16 system model: = HP Beats 15 Notebook PC
  2015-12-03 22:24:16 system SKU: = K1S17EA #ABU
  2015-12-03 22:24:16 ID system: 22A 8
  2015-12-03 22:24:16 11 Type operating system image:
  2015-12-03 22:24:16 0 model HDD: HGST HTS541010A9E680
  2015-12-03 22:24:16 HDD 0 Serial: JA100A1F3B5JNM
  2015-12-03 22:24:16 ODD 0 model: hp DVD - RW GUB0N
  2015-12-03 22:24:16 series 0 ODD: M7FEB420920
  2015-12-03 22:24:16 DIMM 0 serial number: 000013A 4
  2015-12-03 22:24:16 DIMM 0 Part Number: AM1L16BC8R2-B1QS
  2015-12-03 22:24:16 BIOS revision: F.43
  2015-12-03 22:24:16 platform Vendor ID: 0 x 1022
  2015-12-03 22:24:16 platform Device ID: 0 x 1400
  2015-12-03 22:24:16 only a single MEMORY bar (Index 1) is filled on the system
  2015-12-03 22:24:16 found EFI_HP_DIMM_ID_PROTOCOL
  2015-12-03 22:24:16 BattInit: Protocol 2010.
  2015-12-03 22:24:16 from Menu of Diagnostic graphics system
  2015-12-03 22:24:19 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:24:19 0 0 17 0
  2015-12-03 22:24:19 0 0 20 1
  2015-12-03 22:24:19 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:24:42 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:24:43 0 0 17 0
  2015-12-03 22:24:43 0 0 20 1
  2015-12-03 22:24:43 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0

  Hi Jason,

  The hard drive is indeed a failure and needs to be replaced - just contact HP and make arrangements for this under warranty.

  The section of the report you cite is UBV6LF-7HQ7SB-MFPV6K-60 X 103 because this will confirm the diagnostic failure with software HPs.

  If you live in the United Kingdom, contact HP here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  Kind regards

  DP - K

• Pavilion TouchSmart 15 b-129wm: failure to boot windows / DST short drive hard test failure

  Hello

  I turned on my laptop, but it has not completed the commissioning.

  I ran short diagnostic hard drive and I got this error:

  SMART CHECK ASS

  DST SHORT: FAILED

  FAILURE ID: MCQF9H - G 77, 838 - MFPWXF - 60SX03

  PRODUCT ID: E5D85UA #ABA

  .....

  What should I do?

  Help, please!

  Hello

  You are welcome

  There is nothing you can really do to repair the HARD drive - the drive must be replaced.

  However, you may well be able to access and back up your existing data by removing the HARD to place in an external enclosure - drive is an example on the link below - and this connection to another PC and see if you can access your files.

  External 2.5 HARD drive caddy ".

  Kind regards

  DP - K