Drive hard Smart check FAILED 1. It does not boot to windows. Do I need another HD?

Similar Questions

• HP NOTEBOOK: Test System quick: drive hard SMART check failed

  What should I do when my quick test of the portable system says my SMART drive check failed?
  
  Failure ID: 9LPBSK-7SC875-XD7WLK-608Y03
  PRODUCT ID: T0X74PA #UUF

  Replace the hard drive is all what you can do. This is a fairly new laptop, it is still under warranty?

• Pavilion 15 laptop: HP Pavilion 15 computer PC2170 laptop does not boot to Windows - 2 years

  Hi, my Hp Pavilion is only 2 years and 2 months (not very old at all) but suddenly it does not start in Windows, it hangs at the HP logo screen, it starts with an HP logo screen then goes to another screen of the HP logo, and then freezes. I can't get into safe mode.  I got in the Hp diagnostic screens and I conducted tests on all and everything.

  I did a hard reset, still frozen.

  I removed the cover, he went out and placed him in, still nothing.

  Whenever I have to try and reset it, he said administrative privileges is necessary, but there is no administrative privileges on this computer.

  There is no restore point.

  I ran chkdsk via the command prompt and had no error.

  I tried running sfc: scannow but I had which was something in the meantime and could not do.

  The laptop is: laptop HP Pavilion 15 2170

  A6-5200 APU AMD processor

  Can someone computer whizz out there enlighten us on this you problem, please.

  When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

  The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. Please see How can I find my model number or product number? for help more to find this information. DO NOT include your serial number.

  

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation

• HP laserjet pro p1102w: hp laserjet pro p1102w does not work on windows 10 - printer needs attention

  I installed Windows 10 on my HP PavilionX2 about two weeks ago and after a lot of false starts but I finally going.  I set up my printer HP Laserjet Pro 1102w associated with the installation of HP application and got new drivers, etc.  The installation was successful.  When I tried to print.  I received the message that my printer requires attention. I use generic cartridges, which seems to be contributing to the problem.  However, I discovered that the printer would be finally print everything I sent him a few hours later.  So, every time I want to print I just ignore the message about needing to care, but I have to wait several hours before Windows 10 finally released the document for printing. I have no problems whether in point 8.1 of Windows.  It is new with Windows 10.

  My printer works on three of my Windows 7 computers and on three of my computers windows 8.1 and on my iPad, so there is no truth to the message that the printer requires attention.  The printer works fine, but it does not work in Windows 10.  Microsoft Community is no help.  I reinstalled the drivers at least three times using the HP Setup utility. It was worthless.

  Is it possible to fix this?

  Hi @technickel5,

  I see that you are having problems printing just the Windows 10 computer, the print job prints a few hours later after sending it. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "" accept as Solution"" down below this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I would cycle power to the router, restart the computer and the printer to see if it will help.

  It can be assigned to the printer port. Devices and printers, right click on the printer and left click on printer properties, select the Ports tab and see if the printer is checked on TCP/IP and no WSD. Let me know how it is listed.

  Download and run the print and Scan Doctor, he will diagnose the problem and could solve it automatically.

  Here is a list that the PSDR check on the computer.

  

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  If there is anything else I can help you, let me know. Thank you.

• drive hard smart check

  My sleekbook will not start. It says smart disk failure hard disk 1 (301). I try to run check the HDD and it just says failed

  Looks like you need to replace the hard drive on your laptop.

  If the laptop is still under warranty, you can contact HP customer care and they need it support for you.

  Make sure you have ready operating system recovery discs if you try replacing the hard drive yourself you will need those to get Windows reinstalled on the system. If you have not done any before the hard drive crashed, you should be able to order them from HP. If you need assistance with this portion of it, let me know.

• Computer turns on but does not boot to Windows, startup repair does not work

  When I turn on my laptop, it brings me to a screen titled "Windows Error Recovery" which means the following:

  "Windows did not start.  A recent hardware or software change might be the cause. »

  He asks me if I want to '(recommended) launch Startup Repair' or 'Start Windows normally'.

  When I select repair system, the screen turns off for half a second only and brings back me to the exact page as I was already on.

  When I select "Start Windows normally", he brings me to the loading screen that usually starts with Vista (anyone who says (c) Microsoft Corporation), except that it never stops loading.  I left for hours, and he was still on the same screen.

  I have a laptop Dell Inspiron 1525 with a processor Intel Core 2 Duo and Windows Vista Basic.

  Follow these steps to try to solve your problems of boot.

   

   

  Restore point:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use:

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Data recovery:

  1. slave of your hard drive in another computer and read/save your data out there.

  2. put your Hard drive in a USB hard drive case, plug it into another computer and read/save from there.

  3 Alternatively, use Knoppix Live CD to recover data:

  http://www.Knopper.NET/Knoppix/index-en.html

  Download/save the file Knoppix Live CD ISO above.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://isorecorder.alexfeinman.com/isorecorder.htm

  Download the Vista software from the link above.

  After installing above ISO burning software, right click on the Knoppix ISO file > copy the Image to a CD.

  Knoppix is not installed on your PC; use only the resources of your PC, RAM, graphics etc.

  Change the boot order in YOUR computer/laptop to the CD/DVD Drive 1^st in the boot order.

  Plug a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read the hard drive.

  When the desktop loads, you will see at least two drive hard icons on the desktop (one for your hard drive) and one for the USB key.

  Click on the icons of hard drive to open and to understand which drive is which.

  Click the icon for the USB drive and click on "Actions > Change the read/write mode" so you can write to disk (it is read-only by default for security reasons).

  Now to find the files you want to back up, just drag and drop them on the USB. When you're done, shut down the system and remove the USB key.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Dell recovery options:

  http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

  Above is Dell to reinstall Vista from the DVD on your computer.

  http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

  And that way if you have a recovery partition on your hard drive.

  See you soon

  Mick Murphy - Microsoft partner

• Pavilion g6: disk hard smart check fail

  Hi, I think I have problem with my hard drive. its not my hard drive got something like the use of 100% hard drive many years ago. I don't know why it happened but I solved this problem for 2 months, but now, over and over again worst - can't happen to bone. I tried HP PC Hardware diagnostics UEFI. I tried lying on my HDD and there was failure. Failure ID RLP960-6KR7JU-MFPWW1-60ET03. I don't know what to do, really need help. Thanks for the reply

  Hi Savagerys,

  Your PC's hard drive has failed, you need to replace.

  Here is a nice video how do

  https://www.YouTube.com/watch?v=ot8e0LKXZMo

  Once changed, you need to reinstal operating sistem recovery CDs.

  Hapends, don't worry, after modification, it will be perfect.

  All the best!

  Dindin

  <>

  * Click on the star of CONGRATULATIONS on the left say "thank you."

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

• Tecra A2 does not boot to Windows

  My Tecra A2 has suddenly stop windows boot.

  I get the screen "We apologize for the inconvenience...". "who says Windows shut so unexpectedly and asked to choose how I want to start (Safe Boot, known parameters of Las, Normally etc.)

  When I choose one of those Win XP start screen comes for awhile, then the PC reboots and the screen "We apologize for the inconvenience...". ' rises again.

  Any ideas how solve/fix this?

  And what do you think could be done to solve this problem?
  What do you think of reinstall Windows?

  In my opinion, it is a very good solution for this problem. Just boot from the Toshiba Recovery disk and follow the instructions on the screen. All that s!
  Or you take a drive to Microsoft and download the drivers from the Toshiba site.

  Good luck!

• System does not boot into Windows when a USB is installed

  It's strange.  I just installed Windows 7 Home Premium Upgrade (64-bit) of a previous Vista machine.  Has made the choice of 'Upgrade '.  Now that it is finally installed and get some of the bugs resolved, a question I still have is when a (key, post HD) USB device is installed in the machine and I run a reboot or extinguished/turned on, the system starts to boot, runs through the BIOS section, but just before trying to start Windows I get a fast blinking cursor in the upper left of my screen.  If I remove all the devices usb between PC and manually must shut down and restart it restarts in Windows very well.  What is the problem?

  Desktop HP M9350F model; 64-bit; BIOS Rev 5,29 (28/04/09); BIOS Boot Priority: floppy, CD, HD, network (note: there is no other choice shown/available USB?)

  Maybe someone else has had this problem and an easy fix is avaiable.  Thank you!

  CD,

  Well believe it or not, I realized the problem.  Not the BIOS.

  One program, I have installed is SecureDoc WinMagic.  It's encryption software, although my drive has (yet) been encrypted.  In fact I had contacted the Lim before this same thread started to think it might be because of that, but he told me it was probably my BIOS and nothing to do with their SW.

  However, last night I decided to remove their SW before my "repair" operation was scheduled.  How to have this removed SW, it's just our curiosity, I decided to start once more with a USB device installed to see if the hang up has continued.   By my surprise, the start went as usual by means of windows and office.  DAMN!  all this time lost, mine and yours!

  I contacted the company SW this morning and they found a way to modify their SW and get the boot to work (always with the unencrypted disc).

  I wanted you and someone on this thread to know the outcome, so if this happens in the future with another user, this can help to avoid long-term on unnecessary troubleshooting.

  Thank you once again for all the time you have helped me with this issue!

• My computer does not boot to windows...

  I have an inspiron 1525 with vista. my computer turns on, then it comes to a screen that has two options: run the Startup Repair tool and start windows normally. If you select Launch Startup Repair tool, it returns the same screen. This leaves you with only the option to start windows normally. used to work startup repair. I tried several times, but it has not fixed the problem. Restore my computer to a restore point, the first time she did nothing much next time. Then by selecting this option, you referred in the same screen. When you start windows normally, it is a screen that says:

  Checking file system on D:

  The type of file system is NTFS.

  Volume label is RESUMED.

  One of your disks needs to be checked for consistency. You can cancel the disk check, but it is strongly recommended that you continue.

  Windows will now check the disk.

  He checks everything and then restarts, only to rebuild the disk check. This time, he said:

  Checking file system on D:

  The type of file system is NTFS.

  Volume label is RESUMED.

  One of your disks needs to be checked for consistency. You can cancel the disk check, but it is strongly recommended that you continue.

  Windows will now check the disk.

  Corrupt master file table. Windows will attempt to recover the master files of the disk table.

  and then he said: he is unable to recover the master file table.

  He then takes me to a black screen with the mouse arrow. I can move the arrow but noting else arrives. I leave it like that for an hour hoping he would charge or something. I am very frustrated and any help would be greatly appreciated.

  
  

• HP P6130Y: Secondary hard drive does not appear in Windows Vista - 64 Bit

  I installed the second SATA drive in my HP 6130Y, a 1 TB WD Black. HE appears during startup, is displayed in the home page of the BIOS password HP PC-Doctor and SMART BIOS tests.

  But he does not appear in Windows Vista 64-Bit.

  My current setup is configured as follows:

  • SATA1 - Seagate 750 GB SATA drive
  • SATA2 - DVD
  • SATA3 - new WD 1 TB drive.
  • SATA1 controller is set to RAID.

  Thanks for any help you can provide!

  Hello

  Go to Administrative Tools--->---> Disk Management in the computer management and expand the screen entirely.

  Now, look for the new drive, right mouse click on it if you see initialize and then format the new hard drive.

• No aero effect. I have a hidden partition on my HARD drive and my clone of samsung software does not work.

  Hello

  I used tune up utility (now uninstalled) and can no longer apply themes - I have try the effect Aero troubleshooting but convenience store says it cannot identify a problem. How can I get Aero goes again?

  2. I am trying to clone my HARD drive through of an SSD, but I have a hidden partition on my HARD drive and my clone of samsung software does not work. Any thoughts on how to work around this problem?

  Original title: two issues with win 7 Home premium

  Hello

  I used tune up utility (now uninstalled) and can no longer apply themes - I have try the effect Aero troubleshooting but convenience store says it cannot identify a problem. How can I get Aero goes again?

  2. I am trying to clone my HARD drive through of an SSD, but I have a hidden partition on my HARD drive and my clone of samsung software does not work. Any thoughts on how to work around this problem?

  1. with respect to the first question: your system files have been corrupted. Do a System Restore before the app was used.

  Try you "tune up", "maximize", "registry cleaners" or any what kind of app that promises to improve the performance of your PC somehow. None of them improve anything, often at the antipodes (as you discovered). Microsoft W7 already has all the apps. you need to keep your PC in tip-top condt. Try not to add anything.

  All these various named apps. are all 'snake oil' and very dangerous to use. However, you will find a lot of 'logic' online promo. material from "authoritarian" sites as to how will be beneficial for your PC. Not drawn in by these Advertorials :)

  2 the hidden partition is probably "restore to factory condt." partition rescue/recovery of the manufacturer of your computer. This can be used for the rescue of PC when things diabolically wrong with your operating system and cannot be set by any other means. You need an ISO image (clone) of the OS partition and MBR (master boot record) only, not the entire HARD drive.  Including the partition of relief are a very good idea but I'm not familiar with the software cloning you use.

  Download Macrium Reflect free edition for purposes of cloning and recovery and make the CD

  image recovery disk. He advises you to do so (by steps in the simple wizard driven) before using the program for anything regardless of whether the image.

  What computer brand and model you are using?

• Combo DVD/CD drive does not appear in Windows Explorer or the Device Manager

  The combo DVD/CD on my laptop drive isn't in Device Manager or Windows Explorer.  The door is not ejected.  You must use a paperclip, poking into the hole to open it.  I also re - it sitting, but it changed nothing.  We had this laptop for 1.5 years and the disk worked great until yesterday when trying to install Starcraft II.  Installation failed and it has messed up also the DVD/CD drive.

  We read some other difficulty advice and tried the upper and lower filters in the registry, but there was no entires of upper and lower filters in the key.

  The specifications of the laptop are:

  HP Pavilion dv7

  Processor Dual-Core Mobile RM-72 2.10 GHz AMD Turion X 2

  4 GB OF RAM

  64-bit Windows Vista

  Hello

  Check with HP Support, their online documentation and drivers, and their known forums
  questions.

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• My DVD/CD drive does not work in Windows 8 Professional, and it ISN'T a hardware problem.

  My DVD/CD drive does not work in Windows 8 Professional with or without data or audio in it. However, if I turn off the PC with a bootable CD/DVD in there, the PC recognize the media and initiate the CD when turned on. This confirms that the DVD/CD drive actually works, but for some stupid reason, Microsoft Windows 8 Professional will not recognize the same DVD/CD player it loaded since! Thanks again Microsoft for another product of shit. Now, how are you going to fix this? And how are we supposed to run things such as WordPad or paint, etc. I predict that Windows 8 will fall faster than Windows Me!

  Hello

  To access all applications - just right-click anywhere on the splash screen - the lower right corner
  -All Apps - scroll to the left to learn more. You can pin any application to the start screen - right
  Click on - to start pine.

  It is a real help:

  Windows Store - Top free - Windows 8 Cheat Keys

  While on the screen type start - Help

  Or Win Key Q plus Apps search - help

  Or charms - Search - Apps - Help Menu

  After that the foregoing-> on left click-> Help and Support.

  ==================================

  Solution Windows 8 - left Center - learn more
  http://support.Microsoft.com/GP/Windows-8

  Meet Windows - a good start
  http://Windows.Microsoft.com/en-us/Windows-8/meet

  ====================================================
  ====================================================

  It was an upgrade of Windows 8 or you you destroy the old operating system and
  do a full install? Are there any error messages?
  
  Check the Compatibility Center to see if the drive is compatible:

  Windows Compatibility Center
  http://www.Microsoft.com/en-us/Windows/compatibility/WIN8/CompatCenter/home?language=en-us

  Check with the manufacturer of the system support, their documentation online and pilot/firmaware,
  and ask questions in the forums (if any) on known problems. Some CD/DVD players are not
  Windows compatible 8.

  ---------------

  From the desktop - WINDOWS key + D while on the screen start to access the desktop:

  WINDOWS key + X or build the mouse in the lower left corner right click and corner - command prompt (ADMIN)

  Enter it below (or COPY and PASTE):

  Reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" / f/v EnumDevice1 /t REG_DWORD /d 0x00000001

  RESET
  (from AtishayMSFT)

  -------------------------------------------------------------------------------------

  -Use and you need to use it again after trying the methods below.

  What happens if a device is not installed correctly? (Run the hardware and devices Troubleshooter)
  http://Windows.Microsoft.com/en-us/Windows-8/what-device-isn ' t-installed-correctly

  ================================================

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Starting from the command prompt from the desktop - Windows key + X - (Admin)

  SFC/scannow
  (space between C and /)

  Then run CheckDisk execution - chkdsk /r (the / r includes the parameter f controls)

  Windows key + X - command prompt (Admin)

  Chkdsk /r
  (space between the k and /)

  Or run CheckDisk in Windows 8:

  Improve performance by optimizing your hard drive - see "to repair a drive.
  http://Windows.Microsoft.com/en-us/Windows-8/improve-performance-optimizing-hard-drive

  --------------------------------

  Windows key + X - Control Panel

  Try this - Panel - Device Manager - CD/DVD - double-click the device - driver
  Tab: click on update drivers (this will probably do nothing) - then do a CLICK RIGHT to the road.
  UNINSTALL - REBOOT this will refresh the default driver stack

  ====================================================

  If necessary:

  Try to do a "Refresh your PC without affecting your files" (or modification of your personal data
  settings) or even a restore.

  Windows 8 includes special discount methods (keep files and settings) or a reset
  (new installation remove all).

  How to restore, refresh or reset your PC
  http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

  How to create a system image to refresh your PC in Windows 8
  http://support.Microsoft.com/kb/2748351

  How to update Windows 8
  http://www.eightforums.com/tutorials/2293-refresh-Windows-8-a.html

  How to reset Windows 8
  http://www.eightforums.com/tutorials/2302-reset-Windows-8-a.html

  =====================================

  Expert help with CD/DVD drive issues available here:

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://Club.myce.com/F61/

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• CD/DVD drive does not appear in Windows 8

  My CD/DVD drive no longer appears in Windows Explorer in point 8.1 of Windows on my desktop HP Pavilion Slimline 400-034. The disc rotates during startup. I tried the troubleshooting of Microsoft Window 8 with no luck. I would try the HP troubleshooting which requires access BIOS when booting, but by pressing F10 at startup me does not BIOS but Windows load normally. Any suggestions to at least help me get the BIOS?

  Solved! No. thanks to HP. Even if I had never opened the file on my PC and make sure that the cable DVD could not be disconnected, I decided to look for. Much to my surprise, he has been disconnected - but not by me - by a HP technician. I remembered that I had to return the PC to HP to replace the power supply warranty in June 2014. Not only have they not reconnect the cable SATA DVD, they put the cable from the hard drive in the MB connector where the DVD cable was supposed to be. After trial and error and insert the DVD cable in the 3 open SATA connectors with no luck, and finally move the cable from the hard drive to another connector and put the cable DVD where the cable from the hard drive was, the DVD has been recognized by Windows and working correctly. Thanks to HP for the many hours I lost to try to correct their mistake.