HP beats 15 laptop: computer drive HARD failure diagnosis

Hi people,

I'm a little angry, I hope one of you lovely people can help me with some advice. My wife tried using the contact HP online support face today, but did not get a useful answer. The laptop in question has still 2 months warranty on this subject and I would like this issue to be fixed before the expiration of the warranty.

The problem:

A month or two ago my wife said that the laptop occasionally runs slowly or freezes at random times, then started working again without problem. I'm on the laptop, run scans antivirus, temporary files clear and others with CCleaner, uninstall unnecessary programs and then turn off most of the autobooting services and programs with msconfig. Nothing really came from him, but he did and apparently not having problems while I used it.

A week later, more complaints that the laptop was running slower than optimal, with another request to examine it. This time he did freeze while I use it, so I run ladies sfc diagnostics and memory, which came to own. Then it was time to try to run through the optimization of windows to speed it up a little.

Has held a few weeks for me since then, always heard there are problems, but not having is not the opportunity to study.

Last night I finally get around to running the diagnostics of HP at the start and check out the source (I hope!) of the problem. Hard disk check is coming up with an error indicating that the disk is not healthy, technical Department should be contacted directly. I saved the newspapers to a USB port, I'll post the results in the next post.

The solution:

Could I please have some advice on the best way to proceed on this matter now? I'd appreciate any help.

Kind regards

Jason

2015-12-03 22:07:55 =.
2015-12-03 22:07:55 5.9.0.0 EFI diagnostic system has started
2015-12-03 22:07:55 load white Options
2015-12-03 22:07:55 acquired SysDiagsBiosData2011 Configuration variable
2015-12-03 22:07:55 HP thermal diagnosis Protocol not available
2015-12-03 22:07:55 ID system: 22A 8
2015-12-03 22:07:55 BIOS HP Image Interface Protocol Version 2.0
2015-12-03 22:07:55 found 4 4 active processors, Max 4 processors
2015-12-03 22:07:55 found 1 absolute pointer or protocols
2015-12-03 22:07:55 0 found UART peripheral path node.
2015-12-03 22:07:55 found touchscreen device
2015-12-03 22:07:55 system family: = 2
2015-12-03 22:07:55 PlatformLang reported as en-US.
2015-12-03 22:07:55 selected language is currently (eng).
2015-12-03 22:08:07 Player library initialization.
2015-12-03 22:08:07 TscPerSecond = 065238C98h
2015-12-03 22:08:07 installed protocol commands ATA DTDS
2015-12-03 22:08:07 Found installed DTD ATA commands protocol supporting Packet orders!
2015-12-03 22:08:07 found 1 hard drive.
2015-12-03 22:08:07 drive CHIP 0 supported
2015-12-03 22:08:07 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
2015-12-03 22:08:07 found 1 optical disc.
2015-12-03 22:08:07 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
2015-12-03 22:08:07 ATA Total 2 records found
2015-12-03 22:08:07 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2015-12-03 22:08:07 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2015-12-03 22:08:07 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2015-12-03 22:08:07 1 hard drive Total records found
2015-12-03 22:08:07 1 total optical disk drives found
2015-12-03 22:08:07 found 1 hard drives
2015-12-03 22:08:07 found 1 optical discs
2015-12-03 22:08:07 ID system: 22A 8
2015-12-03 22:08:07 system model: = HP Beats 15 Notebook PC
2015-12-03 22:08:07 system SKU: = K1S17EA #ABU
2015-12-03 22:08:07 ID system: 22A 8
2015-12-03 22:08:07 11 Type operating system image:
2015-12-03 22:08:07 HARD drive 0 model: HGST HTS541010A9E680
2015-12-03 22:08:07 0 Serial HARD drive: JA100A1F3B5JNM
2015-12-03 22:08:07 0 ODD model: hp DVD - RW GUB0N
2015-12-03 22:08:07 STRANGE series 0: M7FEB420920
2015-12-03 22:08:07 DIMM 0 serial number: 000013A 4
2015-12-03 22:08:07 DIMM 0 Part Number: AM1L16BC8R2-B1QS
2015-12-03 22:08:07 BIOS revision: F.43
2015-12-03 22:08:07 platform Vendor ID: 0 x 1022
2015-12-03 22:08:07 Platform Device ID: 0 x 1400
2015-12-03 22:08:07 only a single MEMORY bar (Index 1) is filled on the system
2015-12-03 22:08:07 found EFI_HP_DIMM_ID_PROTOCOL
2015-12-03 22:08:07 InitializeCeeLogs - no record found
2015-12-03 22:08:07 BattInit: Protocol 2010.
2015-12-03 22:08:07 start graphics system Menu diagnosis
2015-12-03 22:08:37 quick test of the chosen system
2015-12-03 22:08:37 calculation time to Test memory
2015-12-03 22:08:37 total 7399 MB of memory, Free 7285 MB (1865128 Pages)
2015-12-03 22:08:37 parm buffer allocation
2015-12-03 22:08:37 case of test Init
2015-12-03 22:08:37 calculated 0x000000001B9FDAC6 TSC ticks per MB
2015-12-03 22:08:37 estimated duration total = 2181 s
2015-12-03 22:08:37 battery test started
2015-12-03 22:08:37 SmartAdapter: Protocol not available.
2015-12-03 22:08:37 number of batteries 1
2015-12-03 22:08:38 BattResetCharger: No.0 (success).
2015-12-03 22:08:38 BattResetCharger: n ° 1 (success).
2015-12-03 22:08:41 battery 0 returned 0 x 0000000000000001
2015-12-03 22:08:42 battery result = 1
2015-12-03 22:08:42 CPU test started
2015-12-03 22:08:42 UDM Cpu start test.
2015-12-03 22:08:42 features BIOS 0x003000093F899880
2015-12-03 22:08:42 ID system: 22A 8
2015-12-03 22:08:42 ===========================================================
2015-12-03 22:08:42 starting CpuDiags.udm version 1.03 built 14 September 2015 10:24:13
2015-12-03 22:08:42 CpuDiags.UDM full init
2015-12-03 22:08:49 test complete CPU - result 1
2015-12-03 22:08:49 Wireless Module check started
2015-12-03 22:08:49 Wireless Module audit completed - results 1
2015-12-03 22:08:49 test Board full system - result 1
2015-12-03 22:08:49 SMART Check started
2015-12-03 22:08:49 SMART audit end - result 1
2015-12-03 22:08:49 short DST has begun
2015-12-03 22:08:53 memory quick check started
2015-12-03 22:09:02 hard drive DST Code 0: 7
2015-12-03 22:09:03 hard Drive 0 DST Description: the previous self-test completed having the read element of the test failed
2015-12-03 22:09:03 tested 20 MB in 10000 ms with 4 processors, the duration of the standardized test is 2000 ms/MB
2015-12-03 22:09:03 test memory used 5241 Pages
2015-12-03 22:09:03 check fast memory completed - results 2
2015-12-03 22:09:03 code DST hard drive 0: 7
2015-12-03 22:09:03 hard Drive 0 DST Description: the previous self-test completed having the read element of the test failed
2015-12-03 22:09:03 short completed DST - score 3
2015-12-03 22:09:03 error code = 0 x 303
2015-12-03 22:09:03 serial number: 5CD4493T5J
2015-12-03 22:09:03 guaranteed Start Date: 25/02/2015
2015-12-03 22:09:03 WarrantyIDString size = 60
2015-12-03 22:09:03 guaranteed ID = UBV6LF-7HQ7SB-MFPV6K - 60 X 103
2015-12-03 22:09:03 short completed DST - score 3
2015-12-03 22:09:03 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:09:03 0 0 17 0
2015-12-03 22:09:03 0 0 20 1
2015-12-03 22:09:03 paired FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:09:43 quick test of the complete system
2015-12-03 22:09:46 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:09:46 0 0 17 0
2015-12-03 22:09:46 0 0 20 1
2015-12-03 22:09:46 paired FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:09:51 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:09:51 0 0 17 0
2015-12-03 22:09:51 0 0 20 1
2015-12-03 22:09:51 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:09:58 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:09:58 0 0 17 0
2015-12-03 22:09:58 0 0 20 1
2015-12-03 22:09:58 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:10:11 way to unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:10:11 0 0 17 0
2015-12-03 22:10:11 0 0 20 1
2015-12-03 22:10:11 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:10:22 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:10:22 0 0 17 0
2015-12-03 22:10:22 0 0 20 1
2015-12-03 22:10:22 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:10:31 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:10:31 0 0 17 0
2015-12-03 22:10:31 0 0 20 1
2015-12-03 22:10:31 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:10:36 Road Management of BIOS HP EFI
2015-12-03 22:10:42 uninstall DTD ATA commands of Protocol
2015-12-03 22:10:42 out of System Diagnostics
2015-12-03 22:19:19 =.
2015-12-03 22:19:19 5.9.0.0 EFI diagnostic system has started
2015-12-03 22:19:19 load white Options
2015-12-03 22:19:19 acquired SysDiagsBiosData2011 Configuration variable
2015-12-03 22:19:19 HP thermal Diagnostic Protocol is not available
2015-12-03 22:19:19 system ID: 22A 8
2015-12-03 22:19:19 BIOS HP Image Interface Protocol Version 2.0
2015-12-03 22:19:19 found 4 4 active processors, Max 4 processors
2015-12-03 22:19:19 found 1 absolute pointer or protocols
2015-12-03 22:19:19 0 found UART peripheral path node.
2015-12-03 22:19:19 found touchscreen device
2015-12-03 22:19:19 system family: = 2
2015-12-03 22:19:19 selected language is currently (eng).
2015-12-03 22:19:21 Player library initialization.
2015-12-03 22:19:21 TscPerSecond = 065239E32h
2015-12-03 22:19:21 installed protocol commands ATA DTDS
2015-12-03 22:19:21 found installed DTD ATA commands protocol supporting Packet orders!
2015-12-03 22:19:21 found 1 hard drive.
2015-12-03 22:19:21 drive CHIP 0 supported
2015-12-03 22:19:21 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
2015-12-03 22:19:21 found 1 optical disc.
2015-12-03 22:19:21 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
2015-12-03 22:19:21 2 ATA Total records found
2015-12-03 22:19:21 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2015-12-03 22:19:21 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2015-12-03 22:19:21 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2015-12-03 22:19:21 1 hard drive Total records found
2015-12-03 22:19:21 1 total optical disk drives found
2015-12-03 22:19:21 found 1 hard drives
2015-12-03 22:19:21 found 1 optical discs
2015-12-03 22:19:21 ID system: 22A 8
2015-12-03 22:19:21 system model: = HP Beats 15 Notebook PC
2015-12-03 22:19:21 system SKU: = K1S17EA #ABU
2015-12-03 22:19:21 ID system: 22A 8
2015-12-03 22:19:21 11 Type operating system image:
2015-12-03 22:19:21 0 model HDD: HGST HTS541010A9E680
2015-12-03 22:19:21 0 Serial HDD: JA100A1F3B5JNM
2015-12-03 22:19:21 ODD 0 model: hp DVD - RW GUB0N
2015-12-03 22:19:21 STRANGE series 0: M7FEB420920
2015-12-03 22:19:21 DIMM 0 serial number: 000013A 4
2015-12-03 22:19:21 DIMM 0 Part Number: AM1L16BC8R2-B1QS
2015-12-03 22:19:21 BIOS revision: F.43
2015-12-03 22:19:21 platform Vendor ID: 0 x 1022
2015-12-03 22:19:21 Platform Device ID: 0 x 1400
2015-12-03 22:19:21 only a single MEMORY bar (Index 1) is filled on the system
2015-12-03 22:19:21 found EFI_HP_DIMM_ID_PROTOCOL
2015-12-03 22:19:21 BattInit: Protocol 2010.
2015-12-03 22:19:21 from Menu of Diagnostic graphics system
2015-12-03 22:19:26 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:19:26 0 0 17 0
2015-12-03 22:19:26 0 0 20 1
2015-12-03 22:19:26 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:19:32 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:19:32 0 0 17 0
2015-12-03 22:19:32 0 0 20 1
2015-12-03 22:19:32 set match FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:19:34 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:19:34 0 0 17 0
2015-12-03 22:19:34 0 0 20 1
2015-12-03 22:19:34 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:20:14 way to unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:20:14 0 0 17 0
2015-12-03 22:20:14 0 0 20 1
2015-12-03 22:20:14 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:20:20 uninstall DTD ATA commands of Protocol
2015-12-03 22:20:20 out of System Diagnostics
2015-12-03 22:24:13 =.
2015-12-03 22:24:13 5.9.0.0 EFI diagnostic system has started
2015-12-03 22:24:13 load white Options
2015-12-03 22:24:13 acquired SysDiagsBiosData2011 Configuration variable
2015-12-03 22:24:13 HP thermal diagnosis Protocol not available
2015-12-03 22:24:13 system ID: 22A 8
2015-12-03 22:24:13 BIOS HP Image Interface Protocol Version 2.0
2015-12-03 22:24:13 found 4 4 active processors, Max 4 processors
2015-12-03 22:24:13 found 1 absolute pointer or protocols
2015-12-03 22:24:14 0 found UART peripheral path node.
2015-12-03 22:24:14 found touchscreen device
2015-12-03 22:24:14 system family: = 2
2015-12-03 22:24:14 selected language is currently (eng).
2015-12-03 22:24:16 Player library initialization.
2015-12-03 22:24:16 TscPerSecond = 065239F87h
2015-12-03 22:24:16 installed protocol commands ATA DTDS
2015-12-03 22:24:16 found installed DTD ATA commands protocol supporting Packet orders!
2015-12-03 22:24:16 found 1 hard drive.
2015-12-03 22:24:16 drive CHIP 0 supported
2015-12-03 22:24:16 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
2015-12-03 22:24:16 found 1 optical disc.
2015-12-03 22:24:16 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
2015-12-03 22:24:16 ATA Total 2 records found
2015-12-03 22:24:16 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2015-12-03 22:24:16 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2015-12-03 22:24:16 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2015-12-03 22:24:16 1 hard drive Total records found
2015-12-03 22:24:16 1 total optical disk drives found
2015-12-03 22:24:16 found 1 hard drives
2015-12-03 22:24:16 found 1 optical discs
2015-12-03 22:24:16 ID system: 22A 8
2015-12-03 22:24:16 system model: = HP Beats 15 Notebook PC
2015-12-03 22:24:16 system SKU: = K1S17EA #ABU
2015-12-03 22:24:16 ID system: 22A 8
2015-12-03 22:24:16 11 Type operating system image:
2015-12-03 22:24:16 0 model HDD: HGST HTS541010A9E680
2015-12-03 22:24:16 HDD 0 Serial: JA100A1F3B5JNM
2015-12-03 22:24:16 ODD 0 model: hp DVD - RW GUB0N
2015-12-03 22:24:16 series 0 ODD: M7FEB420920
2015-12-03 22:24:16 DIMM 0 serial number: 000013A 4
2015-12-03 22:24:16 DIMM 0 Part Number: AM1L16BC8R2-B1QS
2015-12-03 22:24:16 BIOS revision: F.43
2015-12-03 22:24:16 platform Vendor ID: 0 x 1022
2015-12-03 22:24:16 platform Device ID: 0 x 1400
2015-12-03 22:24:16 only a single MEMORY bar (Index 1) is filled on the system
2015-12-03 22:24:16 found EFI_HP_DIMM_ID_PROTOCOL
2015-12-03 22:24:16 BattInit: Protocol 2010.
2015-12-03 22:24:16 from Menu of Diagnostic graphics system
2015-12-03 22:24:19 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:24:19 0 0 17 0
2015-12-03 22:24:19 0 0 20 1
2015-12-03 22:24:19 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
2015-12-03 22:24:42 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
2015-12-03 22:24:43 0 0 17 0
2015-12-03 22:24:43 0 0 20 1
2015-12-03 22:24:43 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0

Hi Jason,

The hard drive is indeed a failure and needs to be replaced - just contact HP and make arrangements for this under warranty.

The section of the report you cite is UBV6LF-7HQ7SB-MFPV6K-60 X 103 because this will confirm the diagnostic failure with software HPs.

If you live in the United Kingdom, contact HP here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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    In fact, that would be my next suggestion. If you're technical enough, you can use a Linux, or in your case, USB key bootable CD. I have had several instances where do this on a disk failed HARD still allows me to remove some data. Not everything, but it's worth a shot-to-shot, sure! And even if it doesn't work, you still have the USB key to use.

  • do not do a test drive as my computer disk hard failure test reports

    Compaq presario cq56, windows 7. hard drive not found

    Hello

    The most likely cause is that the hard is defective and must be replaced.

    As another test, try the following.

    1. create a bootable Ubuntu CD - a guide on the creation of a CD of Ubuntu and download can be found here.

    2. when it is created, follow the guide on the link below to Try Ubuntu.

    http://www.Ubuntu.com/download/help/try-Ubuntu-before-you-install

    The option "try Ubuntu" runs the operating system from the CD without having to install on your HARD drive.  If it works Ok (it will be slow running on a CD), this would tend to confirm that the problem is only with the HARD drive.

    If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    If you are out of warranty and would like a guide to replacing the hard drive yourself, please let me know - include the full model number and your series cq56 notebook Nr - see here for an explanation.

    Kind regards

    DP - K

  • Satellite A660 - will not start initialize drive HARD failure

    Hello
    first of all thank you for your time.

    Model: Satellite A660 (PSAW3A-07U00R)

    The problem started yesterday, the computer has been going slowly as a closed application, so I held the off button until the pc is turned off. When I restarded the laptop, it went to a screen saying: start windows normally or repair Windows (recommended)

    When started normally it hangs just a blank screen, repair Windows recommends a system restore to a previous point that did not work. As it crashes again. I tried pressing F8 and boot in safe mode, but even once it just hangs. Then, after having repeatedly tried safe mode and another system restore the computer then hangs when I press F8. After that, the computer passes in front of the Toshiba logo with F2 and F12 options screen (which still works) and then it rises the initialization has failed then shuts off and comes with start-up bootfailed failed with a few numbers and letters, then it goes to a small box entitled menu starting with 4 options. These are some
    Toshiba MK6465GSX HDD/SSD
    CD/DVD MAST * UJ141ES ABD - CMB
    FLOPPY DRIVE
    LAN

    If I press ESC, it passes through the loop of bootfailed and ends at the same screen, if I press on enter "HDD/SSD Toshiba MK6465GSX" then he quickly returned to the screen and at the bottom it says [HDD/SSD Toshiba MK6465GSX] failed.

    I do not understand why it has gotten worse over time. Can anyone think why it occurred and more importantly, how can I get my pc working again? Note: held 0 then start does nothing for me atm

    Best regards, Matthew

    Hello Matthew,.

    To be honest, I agree with Akuma and it could be related to a dysfunction of HDD the error you described, but ensure 100% there s no software problem, you should try the Toshiba Recovery disk Windows installation. Something may be confused until the Windows installation and recovery of files on the HARD drive, so it cannot be started. Recovery disc will resolve this problem by formatting the HARD drive and restoring the settings box.

    If it still doesn t it work s hardware malfunction but an authorized service provider can solve these problems under warranty for free. So just contact the guy and ask for help. ;)

    If you have other questions or already solved the problem, please let us know!

  • Could not start, laptop computer, disk hard short DTS test failed

    I am currently not able to start my laptop properly. I have a HP Pavillion G6.

    When I start it, it stays on the screen with the HP logo and a black background for awhile and eventually get to a black screen with the cursor visible and mobile, but unable to do anything else.

    I tried to press F11 at startup to restore the factory settings, the system recognizes the key but leads straight to a black screen that I left it for several hours, but nothing happens.

    I have gone on the menu of system diagnostics and run a quick test that revealed the Hard Drive DST short, Check failed.

    Will I need a new hard drive? Or is it possible to fix it?

    If I need a new, where can I get one from?

    Thanks for any help

    Hello

    The short drive Self Test (DST) failure would indicate that hard is defective and must be replaced.  This is also consistent with recovery and startup problems you describe.

    If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    If you are out of warranty and would like a guide to replacing the hard drive yourself, please let me know - include the full model number and your notebook series g6 Nr - see here for an explanation.

    Kind regards

    DP - K

  • Drive hard failure ID: 936JJ3-54W75L-XD003G-60VX03

    My system: HP Pavilion dv6-3040us; Product ID: WQ676UA #ABA; System ID: 143F; BIOS: F.29 25/02/2013

    Hard Drive failure ID: 936JJ3-54W75L-XD003G-60VX03 during the short test HDD.

    I was not able to find an explanation for the fault code referenced hard drive I get who runs the HARD drive test.  This code is blown on several occasions during the short test HDD and it does not in the long run test but stops with this error.  So, I guess that the drive should be replaced because a CHKDSK command-line with the set of "fix" has not solved the problem.

    My question is if I can replace the HHD with a 500 GB SSD on this motherboard?  If Yes, what steps do I take to replace the disk and recover my system and information?  I looked through the pages of BIOS and does not see a place to set the HARD drive configuration, so I wonder if the system will accept a SSD drive.  Thank you for your help.

    Yes it's a wide 7 or 9.5 mm thickness of 2.5 inches SSD is a plug-in replacement for the standard hard drive. The motherboard only supports SATA-II speed drives but SSD SATA-III will be backward compatible. The settings of the BIOS already fully support an SSD and Windows 7 and 8 run automatically TRIM to optimize the transfer of data to the SSD. It is really very simple, but you still see a lot of advice floating around days earlier, when he was more difficult. Don't overthink is my best advice. I suggest an Evo to Samsung 840:

    http://www.Newegg.com/product/product.aspx?item=N82E16820147248

    YouTube video for the replacement of the hard disk:

    http://www.YouTube.com/watch?v=QQx7PlIXFuE

    Not quite precisely your model but close enough to be useful.

    You did the recovery HP DVD when the laptop was new? With a failure on the short trial, it is not likely that the drive can be cloned to the SSD DH, but with a usb to SATA Adapter, you can recover some data.

    We can connect you to a .iso (disk image) of Windows 7 to your laptop and you can use the drivers from this site. If you can get the C:\swsetup file on the old disk, it has all the drivers and original programs.

    If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

  • Desktop computer drive HARD problems, won't load after the splash screen only in black

    Hi, I hope someone here can help me. I have HP Pavilion dv2000 laptop I had for nearly 4 years. These last 4-6 months I get questions such as getting the BSOD (usually unmountable_boot_volume) and excessive delay/hanging while working. I was able to fix these with chkdsk and sfc since no virus was detected. But I couldn't make the successful restore points as they always disappear.

    But last night I forced him to close due to the hanging again and rebooted, it upward to get "a disk read error has occurred. Press ctrl + alt + del to restart"only to receive the same message again. Not far enough, he won't do a chkdsk or sfc. So I went to use my bootable usb key with a recovery console to run chkdsk, startup repair and sfc. He managed to get through the bios and was able to connect to my computer, but it would not load the office. It's just a black screen with my cursor. Going even in safe mode it will appoint the task bar, but soon, to get an error "windows Explorer has stopped working".

    I don't know what to do anymore. It would be great if I can just get into my HARD drive one last time. I've saved most of my files knowing he would die on me, except a few files and just need to run once more to save them. Would appreciate any help, please!

    Hello

    I suggest you follow the steps mentioned below:

    Method 1:

    Follow the steps described in the following link:

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-a-boot-disk-startup-disk-and-why-would-I-need-one

    Method 2:

    If the previous step fails, follow the steps described in the following link:

    http://Windows.Microsoft.com/en-us/Windows-Vista/Start-Windows-from-a-CD-or-DVD

    You may be able to save files if you are able to use system restore tools. Follow the steps in the following links:

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

    http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

    If you can not view files by using System Restore hard drive is dead

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