Drive hard WD Passport not able to detect Windows 7, only the PC restart can work

Hello:

I have 500 G WD Passport hard drive. My laptop Dell Win7 64-bit not able to detect it. It does not appear in Device Manager, and disk management. When I show the hidden device, I can see the driver properly installed passport but windows says no device detected. The work around I have to plug my passport for PC and then restart my PC every time. I have no problem with an other laptop Win7, but I don't remember now if it is a machine 32 or 64 bit. Can anyone help?

Thank you.

Lin Chin

Hi MightyMiro_WD:

Just to say the good news before the explanations below. Your method worked partially. :-)

I followed your instructions as below:

1. I go to control panel-> device-> Universal Serial Bus controllers Manager and uncheck the "allow this computer to turn off this device' for everything USB with this option: Hub USB root, Generic USB Hub, USB Hub 2.0 MTT and etc.

2 insert the disc WD Passport to my PC. PC cannot detect. Then I insert USB so that my WD Passport always connected. The PC is able to detect the key USB and WD Passport.

3 eject my USB. My WD Passport must always be able to be detected by the PC, even I Plug and unplug several times.

4 remove my WD Passport and connect to another USB port. PC cannot detect. Insert my USB then my WD Passport always connected. The PC is able to detect the key USB and WD Passport.

5 eject my USB. My WD Passport must always be able to be detected by the PC, even I Plug and unplug several times.

6 now I plug/unplug my WD Passport to one of the 2 USB ports without my USB connected.

I then in Power Options in Control Panel to change "USB selective suspend settings" to "disabled". The "turn off hard disk after" has already been fixed forever. Made the start of the procedure from step 2. And behavior are the same from step 2 to step 6.

I restarted my PC, just in case the changes I did for Device Manager settings to take effect. BLUE SCREEN came out so that the closing of my PC. Do not remember the exact error message. After you restart, done at the beginning of the procedure from step 2. And behavior are the same from step 2 to step 6.

Then I restored the changes to 'allow this computer to turn off this device' for all USB items except USB root hub. Just to see if a single USB root hub has been changed, it gives the same result. I also restored the "settings USB selective suspend" "Enabled". I restarted the PC after that. BLUE SCREEN again. Do not remember the exact error message. After you restart, done at the beginning of the procedure from step 2. And behavior are the same from step 2 to step 6.

At this point, I wasn't looking to cancel all changes back to the original and do like to see if it still works as it is.

Conclusion, your method worked partially. I don't know why the WD Passport cannot trigger the PC to recognize by itself for the first time after restarting the PC. It needs USB key to accompany. But I'm happy now. At least I do not need to restart my PC now. :-)

Thank you.

Kind regards

Lin Chin

Tags: Windows

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