Dual monitor dilemma: dvi - d, out of reach

I have been running this Setup dual monitor since late December and have had no problems so far. But before I did my primary secondary monitor and tried to run 'Civilization beyond Earth' (which I've cranked up for the highest possible settings) on it and was greeted with "dvi - d out of reach of the 67.5 khz/60 Hz" on a black screen. So I restarted my computer, which only complicated the issue because my LG (which again, read "dvi - d out of reach of the 67.5 khz/60 Hz") was my main monitor, and so I couldn't connect. It's been fixed only when I unplugged my other monitors the dvi cable, and my login screen appears.  I can run the other monitor as my primary, but only if the LG is unplugged, and as soon as I plug my LG it becomes main monitor and displays new "dvi - d out of reach of the 67.5 khz/60 Hz", which means that I can't do my other monitor primary so that the two are connected.

My questions are: You have an idea, what is the problem? Or how to fix it? I can't stop the LG to the monitor main spot? Why is it read "dvi - d out of reach of the 67.5 khz/60 Hz" when the two are connected?

Graphics card: AMD Radeon R9 270 X

Monitior problem: 20 "backlit LED LG 1600 x 900 display

Hey Joe,

Thanks for posting your concern on the Microsoft community.

With the description you've provided, looks like there could be some problems with the resolution of the video card.

I suggest you increase the refresh rate of the video card and check if that helps. You can follow the steps described in the following article:

http://Windows.Microsoft.com/en-us/Windows/correct-monitor-flicker-refresh-rate#1TC=Windows-7

Note: If you notice flicker on a CRT monitor, you may need to change your screen resolution before changing the refresh rate. The resolution is high, the higher your refresh rate should be, but not every screen resolution is compatible with every refresh rate.

For more information, see

Change your screen resolution:

http://Windows.Microsoft.com/en-us/Windows7/change-your-screen-resolution

Changes to the refresh rate affect all users who log on the computer.

Hope this information helps. Let us know the State and do not hesitate to write back to us for assistance.

Tags: Windows

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