Duplexer

I have Windows 7 Professional on a desktop computer and a HP Office Jet Pro 8100 printer equipped with a duplexer.

Since buying 18 months ago, the printer has been working perfectly.  Now, the duplexer has stopped working.  I removed the piece attached and reinstalled and removed and reinstalled the software, but the problem remains.  I have printing on one side only.

A couple of weeks, I printed some photos and had to disable the duplexer via "settings" for the printer, because she wanted to run the front of paper photo and return.  After that, I went back in 'settings' and back on the duplexer.  He worked normally for a few days and then left front and back printing.  When I look at 'settings', it shows the duplex unit installed.

What to do next?  Could the accessory go wrong?

Thank you, stowerssf

As suggested, I ordered a replacement duplexer who came today (10/15).  I just installed the spare part and now get to and printing.  Problem solved!  Thanks for your help.

stowerssf

Tags: HP Printers

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