Dv4-2167 freezes on the HP logo screen

My laptop HP DV4-2167sb hangs at the HP logo screen.  I tried all the solutions listed on the site of HP (power reset, battery, cmos, memory, others work hard, Flash BIOS, etc.)  I tried the official DVD of the HP system recovery (Windows 7 Recovery for Windows 7 media products), but the system crashes and does not start the DVD.

Here's the strange part.  If I remove the hard drive I can get into the BIOS.

The laptop only starts linux on a usb key when the hard disk is deleted.  Everything works perfectly, while running Linux (monitor, memory, DVD player, etc.).

The laptop only starts from linux CD if there is a bootable USB device attached (i.e. the USB stick with linux, ipod, etc.)  Here are the scenarios and messages when errors occur.

HP Pavilion DV4-2167sb

Product number: WA688UA #ABA

ID of the system board: 140A

Processor type: Intel® Core™ i3 CPU M330 2.13 GHz

4086MB total memory

Version of the BIOS F.0F

Editor BIOS: Insyde

1) internal hard drive installed in the computer

(2) drive hard internal installed in the computer and bootable CD in the CD drive
(boot order is the CD player, USB, hard drive)

3) internal hard drive installed in the computer and the USB bootable stick with Linux Mint on a USB port (boot order is the CD player, USB, hard drive)

It freezes on the HP logo with a message at the bottom of the screen

Press ESC for the Start Menu.

A button does not work because the computer is locked (frozen).  It will beep when a key is pressed repeatedly.

(4) internal HDD deleted from the computer and Boot CD in the CD drive

Not found boot device
Please install an operating system on your hard drive
Hard drive (3F0)
F2 System Diagonstics
For more information, please visit: www.hp.com/go/techcenter/startup

(5) internal HDD deleted from the computer and the USB Bootable with Linux Mint key on USB port

Correctly at startup the system and everything works great.

(6) internal HDD deleted from the computer and Boot CD USB Stick and CD with Linux Mint on USB port

Boot CD loads and works correctly

Someone has an idea of what could be the problem.  I think it may be the hard disk controller, but I do not know how to test for a bad controller.

-James

I finally understood the problem of the drive not being not well.  Bezel plastic of the SATA connector in the bottom Bay low.

The SATA connector in the hard drive Bay did not have contact with the pins on the hard drive.  It seems that the bottom bezel plastic of the SATA connector in the Bay was small and sagging.  That's why he provided enough support for the disk hard so that the connector pins make contact.

I cut a small piece of rigid plastic and inserted into the lower part of the plastic bezel.  It has provided support and the pins on the hard disk to make contact with the SATA connector pins.

My hard drive is now recogonized and works perfectly.

-James

Tags: Notebooks

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