DVD player problem

I have a Toshiba Satellite L555 laptop running Windows 7. Today I have tried to load new software (TurboTax) and the player does not recognize that a disk was in the drive. AutoPlay is enabled and the hardware manager says everything is working OK. When I go to the start menu, computer, click on the D drive, the drive opens and he tells me to load a disc. When I do, the green bar scrolls all the way to the right and the 'Wait' circle keeps spinning forever. Nothing ever loads or gives me an error message. I have exhausted the menus help and could use very little help.

Run these attach the.

http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

http://support.Microsoft.com/kb/982116

mohanad

Tags: Windows

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