DVD-ROM void is not detected

I'm under that Windows 7 Ultimate update 3 months of Windows XP Professional

in windows xp, I was able to burn a dvd as disc
but now in win 7 I am able to burn a CD, but when I insert a blank DVD, it is not detected by the computer, but when I insert one dvd the other (non-empty), it is detected and it works very well
hope that someone help me solve this problem

Hey Uma,

This could be due to the fact that the "Shell Hardware Detection" can be disabled. I suggest to activate and check for the issue. Follow these steps:

(a) affects Windows and R together and type "services.msc" in the Run dialog box.

(b) locate "Detection hardware core" and right-click on it.

(c) click on 'Automatic' under Startup type , click Start under the Service status.

(d) click apply.

(e) click OK.

Check the question with a blank DVD and see if she is gettting detected.

For more information, you can also run the Microsoft Fixit:

http://support.Microsoft.com/mats/cd_dvd_drive_problems

Please let us know if the problem still persists. We will be happy to help you further.

Tags: Windows

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