DVD/RW will not fit in the drive

I have a HP Pavilion Slimline computer to desktop PC model 5508. I had this computer for about three years. Since I've owned this PC, I could never DVD RW ((+) or minus (-) sign on my hard drive.) No matter if it is a blank disc or record something on this subject.  It finally register, but it takes forever. Sometimes it will not charge. I tried all the troubleshooting tips that I could find at HP and the internet. Believe me, I tried everything. No matter what brand of disc it is, it will not be loaded to the top. All I hear is my drive hard go CLUNK CLUNK as it tries to read the disc. What gets me, is that any other type of disc gives me no problem. DVD-Rs, CD - R and CD - RW all work fine. It's just the DVD RW.

If anyone knows how I can solve this problem, please let me know. It would be greatly appreciated.

Fine thanks

FRED

[Personal information]

Hello @FREDTHEDUCK,

I see that you have had a problem with your optical drive DVD RW read not correctly and you are looking for assistance. Looks like you've been at this for awhile and have excluded most of the options. According to the HP Pavilion Slimline s5508uk Desktop product specifications page is not optical drive support duel layer DVD layers only single I'm curious if you tried DVD + RW SL disks on this computer. DVD + RW DL discs are not supported at all, so I can see that being a problem.

If you did a cover of the complete plant since this issue started and you have tried the unique DVD layers and still have the question I assume that you have a faulty DVD burner and it must be replaced.

Please re-post if you need extra support. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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