E-mail of acceptance agreement however not passed / not able to provide access

I got a new user with access portal SmartNet associated, but trying to make the administrator account the contract acceptance email is never received, so the process is blocked.  When you try to assign roles to the State past to "Deleted" the day that access should start.  Can anyone help to watch it?  I tried to do several times, withdrawal/time etc but cannot move forward.

I see two users designated as additional directors, sitting in the status "pending agreement acceptance".  One seems to have been appointed in January, the other a last Thursday (October 20). This status will remain until / unless the designated administrator connects to the Cisco Service access management application, to view and accept the terms and conditions.  If they have not received this email to welcome with the link, they can simply access the URL directly: https://cdceb.cloudapps.cisco.com/csam

But from your description, I think you describe also a problem with the Admin client SNTC role assignment.  There are known issues establishing future dates start and end for the SNTC role assignments.  All delegated administrators have been previously notified by e-mail of these issues, the recommendation that you NOT use the feature of start and end date and rather let both of these empty fields in role assignments.  This will make the effective role assignment immediately and will stay in place until you remove them.  (We expect to solve future problems start and end date of the role assignments in our next version of code).

Tags: Cisco Services

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