EliteOne 800: HP_RECOVERY and HP_TOOLS missing partition after re-install-why only on one system?


After you have reinstalled Windows Pro 8.1 with the original OS from HP on two EliteOne 800 DVD, I got scores HP_RECOVERY and HP_TOOLS on a PC, but not on the second.


So I got two new 800 EliteOne out of the box, as well with blue screen (iastorA.sys). Sad quality question, but nevertheless, I got the 8.1 original DVD Pro with systems. So I reinstalled completely the two systems. Two BIOSES have the same exact parameters, the two systems are actually identical.

First installed very well system. The DVD of 8.1 drivers to install all the drivers, including Intel RST and SSD caching.

I see drive d (HP_RECOVERY) and drive E: (HP_TOOLS). At the time of startup, F11 works. In Windows, diskmanager shows all partitions.

Now to the second system. Installation went smoothly as well, BUT... I don't see the additional partitions. So F11 will obviously not work.

What happens here?

I also recognized that on the second system, the drivers are not installed properly. Installing the software on the drivers disk HP tells me that everything is installed and I need to reboot, but no. On the next check, drivers were not installed.

What else can I check?


After that I got a 3rd system with exactly the same issues, I believe that this is a generic problem with this type of system.

I formatted all drives outside the system. I used the Bootcd (i.e. UBCD) to do the same while the disc was still in the system.  Finally, I was able to successfully install the 3rd system. But I have in vain on the 2nd.

In any case, I put this in the list of the mysteries. I haven't the time more to study.

Overall, I am deeply disappointed with these HP systems.


Tags: HP Desktops

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