Email for blackBerry Smartphones application is greyed out on BlackBerry desktop software.

I have the Blackberry desktop software version 4.5 installed on my computer. I can't access the E-mail application because it is grayed out. When I try to access it I get an error message "this computer does not have his account address message. The messaging system is not configured properly or this e-mail system is not supported. "I use outlook for my email. I have a BlackBerry Curve 8330. It is updated with version 4.5. The software recognizes the phone. All other programs are available.

It's on a computer at home?  It seems that you have installed the desktop using the BES software / redirector option.  Redirector is designed to work with a server exchange; If you are using your home PC with a POP/IMAP e-mail address, the best solution would be to reinstall the Desktop Manager using BIS (located in the Setup Wizard), and then use the Blackberry Internet Service to configure your POP/IMAP e-mail.  With this configuration, you will over see the e-mail settings icon because it will no longer apply.  When you use the redirector on a computer that is not on an exchange server, you can receive messages on your device that say "this message is used to carry data between the blackberry and the server... ", which can be quite annoying.

Tags: BlackBerry Smartphones

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