Empty box delivered! Apple Help does not!

Our necessary son of repair for us phone it shipped to Apple and a few days later a replacement was supposed to be returned via UPS.  When we opened the box, it was empty! He had the paperwork, but not phone!  It was more than 60 days ago and if we do not reach someone at Apple they have the same answer, they have closed the case, UPS dismissed the case.

We do not have it, Apple says that they shipped it and UPS says the box has not been tampered with.  So now what?  We pay Verizon the $360 we owe and still have no phone?  We are not tech savvy people enough to erase it and sell it or what to do with stolen phones.  Boycott Apple is obviously Aussie a small drop in their massive bucket, that I realize that it will do no harm.  So now that?

Start UPS. File a claim with UPS because they are the sender. Don't take no for an answer from UPS or Apple.

Tags: iPhone

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