ENVY-a-4-Print-HP 4500 Series: password does not

Today my husband bought a new desktop and where to hang had to get our help from local internet company. Whenever we put in the ID code and password it would stay does NOT FIX. Thus obtained on ATT and we were able to get a NEW PASSWORD. Now when I go to print something the printer wants me to PASSWORD. I did exactly cela and every time says INCORRECT WORD, PLEASE TRY AGAIN. But the funniest thing I ask (why is it every time I want to communicate with the printer I get kick out off line and lose the internet connection)?

The printer was working great up to that time.

Thank you

Christine

Hello and welcome to the HP support community!

It seems that you use one of the two methods of Wi - Fi connection available on your printer called "Live wireless".

He transforms your printer into a wifi hotspot and does not require a router or an existing wireless network.  It disconnect any device that you use to access the printer on the internet.

I suggest that you turn it off and use your home network instead.  Search for "Live wireless" in your network settings on the printer and power it off.

WyreNut

Tags: HP Printers

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