Envy TouchSmart 17-j057cl: hard drive error

Received a message at startup which said "smart hard drive control has detected an iminent... failure. "What could be wrong and how to fix it.  The machine is only 8 months old.

Hello

The Smart error would indicate that hard is defective and must be replaced.

Shut down the laptop.

Tap away at the esc you key start Notepad to open the Start Menu.  Select the Menu of diagnosis ( f2 ) and run the tests on the hard - this should produce an error code of 24 characters.

As your laptop is still under warranty, contact HP (24 character code) and make arrangements for the disk replaced - if necessary, you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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