ENVY5530 e-all-in-one:. Problem of the printer (ENVY5530 e-all-in-one) with a sweep

I have a problem I scan a document to an email.  The States of "Server connection error" messages and "there was a problem connecting to the server.   There is no further explanation or any indication as to what to do to fix.   I have never had a problem with scanning and don't have an idea why this is happening and the system does not.   Have tried rebooting the computer, I get the same error message.   Any ideas?   Thank you.

Hey @Laylac,

I understand that you have problems with the help of e-mail scanning on your 5530 desire. I can help with that. To correct this:

  1. On the printer, click Web Services icon in the upper left corner of the screen. It looks like a tablet with a phone beside her.
  2. Click settings.
  3. Scroll and click on remove Web Services.
  4. Once back on the main screen, click the Web Services again.
  5. Click on accept.
  6. Click Yes.
  7. Try scanning to E-mail.

If you use ePrint to the printer, then you will need to add the printer to your HP connected account. Once you have signed in, click on the devices tab, and then add a device.

If you have any other questions please let me know. Even if this assistance then please let others know by clicking on accept as Solution below my post.

I hope this helps and I hope you have a nice day!

Tags: HP Printers

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