Error 0x800C013B (impossible sending by e-mail) using Outlook Express on XP. In addition, all sent mail is missing.

Microsoft says find & rename "folders.dbx".  Search "folders.dbx" on C, D & F drives hard but nothing turned up.  What now?

Hi Jill,

Thanks for posting. To resolve this problem, proceed as follows.

1. click on start, point to find and then click files or folders.
2. tap sent Items.dbx in the named box.
3. now you will need hard drive click main (usually drive C) in the search box in and then click Find now.
4. right click on the Sent Items.dbx file and then click Rename.
5. then click OK after typing sent Items.old.
6. Finally, restart Outlook Express. This action automatically creates a new Sent Items.dbx file.

I hope this helps! Shawn - Support Engineer - MCP, MCDST
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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