Error cartridge Deskjet 9800

DeskJet 9800

Windows 7 64 bit

CHUTE on the RIGHT: Pen MISSING status

I installed a new cartridge HP 96 and the right pen LED starts flashing.  I cleaned the cartridge heads and did a hard reset according to the instructions given on this forum.  I then installed the new cartridge 96 in Deskjet 9800 my mother with no problems.  In his printer, it works fine.  What should I do next?

Clean the contacts in the printer and the cartridge as indicated in this document (for a different series, but similar technique.)

If that does not correct the problem then carefully examine the cartridge chute and make sure that the spring x-bias is not dislodged.  If the x-bias spring became dislodged and drilled circuits flex as shown here so the printer will require repairs.  If spring x-bias is dislodged, but did not damage the flex so it could be repaired with epoxy.  Compare the damaged side on the intact side to see how would be held in the spring.

Tags: HP Printers

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