Error "unable to get the user's preferences.

Whenever I try to connect, I get an error saying "Unable to obtain the user's preferences", and then I get disconnected.  I can't use the history or even access my files on it.

Seems that a lot of people have this problem goes all the way back for 2012!  Nobody has been able to help me with the support of the conversation and when I called they told me to wait 48 hours... 4 days later still nothing.


Please can anyone help solve this problem?

Are you able to connect to the web application in history (@ https://story.adobe.com )?

Can you please also send us your login by email to [email protected] id?

Tags: Adobe Story

Similar Questions

  • Fix it fails Center with the error: unable to get the catalog of the troubleshooter. Error MatsGetSapCatalog failed

    Original title: Fix it center fails.

    Difficulty Center fails with the error:
    Unable to get the catalog of the troubleshooter. Error MatsGetSapCatalog failed
    I can't find the url of re - download.
    It doesn't seem to be at the Download Center.
    Thank you
    Frank C

    Vista Ultimate 64 bit sp2

    CF. http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/scanning-engine-has-stopped-responding/e0f84bec-2555-4279-bfb7-aff691b8ba8d

  • Error: Unable to get the 'platform' of undefined reference property or null

    I am updating a Web site on a computer that had Dreamweaver Cs4 installed as a transfer file from another computer. I get an error (unable to get the 'platform' of undefined reference property or null). The current computer has Windows7. How to upgrade to the operation of the platform within the program? What is the problem?

    What are you trying to do exactly?

    Files created in DW are not specific platform (they are just .html, .css, .js, etc.), but the program itself is when it's one of the older versions of perpetual license / disc.

    Adobe does not swap the platform for something else that current versions, however the current version (PCOC 2014) is not really specific platform more since you can have it installed on two machines, regardless of the platform. So, basically, ranking/cross-platform interchange is not permitted more.

    Product order | Platform, language Exchange

  • Connection error: unable to load the user profile

    Original title: user account login

    When I try to log on my computer I get the message 'service user profile Service has not logon.  User profile cannot be loaded.   It is my administrater account, sign in.  If I log in with a different account and try to access user profiles accounts, when I invite me for the password and enter the password nothing happens.  What can I do for this?

    I also have Windows Vista.

    When I try to log on my computer I get the message 'service user profile Service has not logon.  User profile cannot be loaded.   It is my administrater account, sign in.  If I log in with a different account and try to access user profiles accounts, when I invite me for the password and enter the password nothing happens.  What can I do for this?

    I also have Windows Vista.

    You haveanother admin account , you can connect?
    If so, please do and do a system restore, if no help, run the Microsoft Support tutorial below.

    If you don't have another admin account, go into safe mode.
    Here's how to get safe mode:
    Shut down your computer > turn it back on and immediately and repeatedly tab key F8 until you see a black and white screen. The top/down arrow and selectSafe Mode with network.

    In the window of logon in safe mode...
    1 can connect to your account administrator in safe mode?
    If so, do a restore system first, if no help, run theMicrosoft tutorial support listed below.

    2. If you can't log into your own account, you see another admin next to your account in the logon screen?
    If you do, that one is the built-in Administrator account. By default, there is no password. Connect to it and new do a first system restore, if not help, run the Microsoft tutorial support listed below.

    If you are able to log on in safe mode, do a system restore. Choose a date when you were able to log in NORMAL MODE as your restore point.
    How to do system restore: http://www.vistax64.com/tutorials/76905-system-restore-how.html

    Tutorial from Microsoft support :
    http://support.Microsoft.com/kb/947215
    There are several methods,go through one by one.
    Method 3 has a "fix it for me" application

    For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

  • Adobe Story in error "cannot load the user's preferences" then I have to disconnect

    I try to access Adobe Story, but whenever I connect I get an error saying "Cannot load the user's preferences", then I have the ability to log out, but nothing else. I tried this using the desktop application as well as several browsers on my Mac and my PC. I tried to raise that this issue with the chat support however could not help with the issue. What can I do to solve this problem and power access to my account?

    Hello

    Can you please try again? He still does not?

  • How to deal with the error "failed to get the kernel function pointer".

    I was running smoothly first Pro CC all day today. I stopped at the end of the day and now when I try to launch first yet, only a few hours later, the program will not open and I get the error "unable to get the kernel function pointer.  Help!

    I run first on a Macbook pro i5 processor at 2.3 Ghz with 16 GB RAM, graphic card 512 MB intel HD 3000 running OS 10.10.3.  It worked well (although sometimes a little slowly) for one year. I keep the project file on the portable hard drive, media files on a port firewire 800 Gdrive.  It has been working well.

    The only thing that happened between the first success today and refusal to open the first tonight, I ran something of card/holiday calendar interactive multimedia for my son that I had installed a few days ago but not yet opened. When he installed Abobe AIR opened and did the installation.  To see if this can help, I uninstalled the holiday card and rebooted the computer a couple of times. No dice.

    Help!  Luke

    I have the same problem on several machines. What seems to be the case is first is losing track hence basic audio filters are on the system. The only solution that works for me is uninstalling first, then put it back. I found myself to do this every day or almost.

  • Get the Error Message: "user profile service service has no logon. Unable to load the user profile"after you remove the Windows Vista administrator account

    Original title: deleted Vista ultima. admin identity and admin authorization password for standard users will not work.

    I inadvertently deleted the admin. identity, I think in Vista Ultima. The photo shows still on the identities, but when I try to open the identity I get the following message, "user profile service service has no logon. User profile cannot be loaded. The admin. password does not work in any of the other identities now, so I can't do updates to most of my programs, such as windows. I can't open the control panel to add and change of identity.

    Hi JBRA47,

    You can consult the following Microsoft KB article and check if it helps to solve the problem:

    Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.

    http://support.Microsoft.com/kb/947215

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Error message "the service user profile Service has no logon. Unable to load the user profile"How can we get in the laptpop to solve the problem? /

    We get the error message "the service user profile Service does not logon, user profile cannot be loaded."  Prevents us from entering the computer laptop-so how to solve this problem?  Help?

    Hi LisaPie,

    Step 1: You can run the fixit available in the article below

    Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.
    http://support.Microsoft.com/kb/947215

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows
    http://support.Microsoft.com/kb/322756/

    If you cannot start the computer in normal mode, try the steps in safe mode with networking

    Step 2: Start the computer in safe mode with network. To do this, follow the steps below:

    Access the menu advanced startup options by turning on your computer and pressing the button F8 before Windows starts. Advanced startup options menu select SafeMode with networking

    http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Unable to get the windows updates. Get error code 80072EFE. Help!

    Unable to get the windows updates. Get error code 80072EFE.  Help!

    Gary,

    ERROR_INTERNET_CONNECTION_ABORTED 80072EFE

    You may experience temporary errors related to connection when you use windows update or microsoft update to install updates http://support.microsoft.com/kb/836941

    by running the Fixit on this page, you can reset to windows update components.  but, if there is malware present, she will continue to reset the connection to the update servers: how toreset windows update components

    suggest you download and save the Fixit.  then conf is the boot vlean system before you run it:http://support.microsoft.com/kb/971058

    How to troubleshoot a problem by performing a clean boot in Windows Vista/Windows 7http://support.microsoft.com/kb/929135

    Once the Fixit has been downloaded and the system is started in the pure State, check that the native vista firewall is now on if a 3rd party firewall has been used previously.  now run the Fixit and choose the default mode.  restart once it's done and see if the system can be connected to the update servers. If he can't, then rerun the Fixit and choose aggressive mode.  turn it back on when he finished the race and updates.

  • Unable to get the windows updates, it returns an error (often 0x8007043c and other similar)

    Original title: can't get windows updates

    I was unable to get the updates of windows - via the feature of automatic update, or through the manual method to access microsoft.com.  When I go to the microsoft update Web site, and it starts to scan my PC, it returns an error (often 0x8007043c and similar).  I tried to run Microsoft FixIt.  It tells me that windows up-to-date devices require to be repaired, but when I run the repair (problem-solving), he continues to run for hours and hours and doesn't do a thing.  How can I remove the software from the Windows Update Agent from my PC and reinstall a new version?

    Hi JosephGPhD,

    ·         Did you do changes on the computer before the show?

    Follow the suggestions below for a possible solution:

    Method 1: I suggest you to follow the steps in the Microsoft Knowledge Base article and check.

    You receive an error message "0x800A01AE" or a "0 x 080070570" error message when you try to connect to the Windows Update Web page or to the Microsoft Update Web page in Windows Server 2003 or Windows XP

    http://support.Microsoft.com/kb/910359

     

    Method 2: If the method above does not help then you can see the article mentioned below and check.

     

    You cannot install some programs or updates

    http://support.Microsoft.com/kb/822798

    Let us know if that helps.

  • Error during indexing account administrator-"the user profile Service has no logon. Unable to load the user profile.

    Original title: I can't connect to my admin account
    Windows 7 - whenever I try to login on my admin acc it appears ("service user profile Service does not have the logon - user profile cannot be loaded") and do not know what that could have been and how to solve this problem, I have not tried anything yet if someone can please help me. I also connect to a standard ACC and cannot do anything because when he asks me my admin pass I put it in and nothing happens.

    Hello

    This error can occur if the group policy setting "do not connect to users with temporary profiles" is configured.

    Run the diagnostic tool for Fixit for the article mentioned below and if it solves the problem.

    Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon.
    Unable to load the user profile.

    http://support.Microsoft.com/kb/947215

    Let me know if you need more assistance.

    Kind regards
    Afzal Taher-Microsoft Support.
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Error "the user profile Service has no logon. Unable to load the user profile.

    Original title: admin user account

    the user profile service service is a not the logon user profile cannot be loaded, this is the error I received - it's my account Admin what should I do to correct this. I have come back before this happened. Help, please

    Hello

    You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. The ADMIN account in trunk
    Mode has no default password (unless someone has changed the password so it should be available).

    Some programs such as the updated Google (if you added the toolbar Google, Chrome or Google Earth)
    has been known to cause this problem.

    Error message when you log on a Windows Vista-based or Windows 7 using computer a
    Temporary profile: "the user profile Service has no logon. Unable to load the user profile.
    http://support.Microsoft.com/kb/947215

    How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
    http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

    How to fix error "your user profile was not loaded correctly! You have been connected with a
    temporary profile. "in Vista
    http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.html

    BE VERY CAREFUL IF YOU USE THIS ONE:

    DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.

    How to enable or disable the real built-in Administrator account in Vista
    http://www.Vistax64.com/tutorials/67567-administrator-account.html

    Use the Admin account hidden to lower your user account APPLY / OK then wear again to
    ADMIN. This allows clear of corruption. Do the same for other accounts if necessary after the
    above message.

    You can use the hidden - administrator account to make another account as an ADMINISTRATOR with your same
    password (or two with the same password) use a test or difficulty to another.

    You can run the Admin account hidden from the prompt by if necessary.

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    If you cannot access your old account, you can still use an Admin to migrate to another (don't forget
    always leave to an Admin who is not used except for testing and difficulty account).

    Difficulty of a corrupted user profile
    http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Password just changed an hour ago. I can not connect. Error: "the user profile Service has no logon. Unable to load the user profile.

    Original title: just changed password an hour ago. I can not connect.

    Password just changed an hour ago. I can not connect. I don't have a password reset disk. When I type the password and press ENTER, the next page says ' THE SERVICE PROFILE has NO logon USER. USER PROFILE CANNOT BE LOADED. »

    Hello
     
     
    This error can occur if the group policy setting "do not connect to users with temporary profiles" is configured.

    Try to connect to your computer from another user account and follow the steps listed in the article below.
    Check out the following link and follow the steps to solve the problem:
    Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.
    http://support.Microsoft.com/kb/947215
     
    Note: If you do not have any other user account the computer checks to see if you can boot to the desktop insafe mode , and then perform the steps listed.
     
     
    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • After using the iphone app, I get error: "unable to get labels for the script.

    Hello

    I think that this is related to the iphone app for Adobe Story. I added some comments on my script using the application, now when I try and open my script, I get an error; "Unable to get labels for the script.

    I tried Internet Explorer 9 and the desktop application. Both produce the same error.

    The script is completed to 55 pages, so I really don't want to lose...

    Thank you

    Hi Chris,

    We have fixed the problem and shared the document with you back. You can accept the notification, copy the document into a new (to be an owner) and work on it now. Meanwhile, we will also investigate why the problem occurred at all.

    Sorry for the inconvinience.

    Kind regards

    Sunny

  • Forgotten Admin password, receive the error message "the user profile service has no logon. Unable to load the user profile.

    Can re above, anyone help? Thank you

    * original title - I'm having problems with "the user profile service has no logon. Unable to load the user profile"in order to resolve this that I have to sign as an administrator, but I forgot my password. What can I do? *

    Only suggestion I can offer...
    Go to safe mode... http://www.Vistax64.com/tutorials/123496-safe-mode.html
    See if there is another account admin, you've not seen before.
    If so, this is the built-in Administrator account. By default, there is no password.
    Logon to the account built-in Administrator and do the following:
    1 do a system restore
     http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

    2 use this tutorial from Microsoft support :
    http://support.Microsoft.com/kb/947215
    There are several methods, go through one by one.
    Method 3 has a "fix it for me" application

    If you don't see the built-in Administrator account... Sorry
    We are not allowed to help users to bypass the password protection, regardless of what are "reasons".
    Here's the Microsoft Policy about this:
    http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/3eba3150-8742-4264-be9f-0daaad2282cd

Maybe you are looking for