Errors with the new Motorola Moto G4 more and WiFi not working not

Hello, I got a brand new Motorola Moto more G4 64 GB phone two days ago, and since then, I have had several different problems.

When I started my phone for the first time that I saw that there was an update (after initial installation) and I clicked to install the update and in the end, I received a message saying that the update failed, but I never got re - apply the update again and unfortunately I do not know what was in this update.

Anyway, the first day I was able to connect to my WiFi at home, but since yesterday my WiFi setting is always off and when I try to tap on the button nothing happens. My phone is not even show the available WiFi connections, because the WiFi is completely turned off (as in airplane mode). When I try to turn on the WiFo then it immediately clicks back OFF - no message or whatever. I have tried several things but essentially decided to do a factory reset, and I also deleted the cache partition.

After the reset, I get several errors now:

'Unfortunately not stopped the user interface of the system.',

"Unfortunately the retail Config Service was stopped.", etc.

I did a clean reset several times and it happens every time. When I click on them away I can always configure my phone but the WiFi problem. Also after the reset, there is no update available, I found weird because it is the first time. My Android version is 6.0.1.

Anyone know what to do? I feel that this phone is totally buggy and I would maybe return to Motorola if I can't fix it myself.

dustinmoris wrote:

Hello, I got a brand new Motorola Moto more G4 64 GB phone two days ago, and since then, I have had several different problems.

When I started my phone for the first time that I saw that there was an update (after initial installation) and I clicked to install the update and in the end, I received a message saying that the update failed, but I never got re - apply the update again and unfortunately I do not know what was in this update.

Anyway, the first day I was able to connect to my WiFi at home, but since yesterday my WiFi setting is always off and when I try to tap on the button nothing happens. My phone is not even show the available WiFi connections, because the WiFi is completely turned off (as in airplane mode). When I try to turn on the WiFo then it immediately clicks back OFF - no message or whatever. I have tried several things but essentially decided to do a factory reset, and I also deleted the cache partition.

After the reset, I get several errors now:

'Unfortunately not stopped the user interface of the system.',

"Unfortunately the retail Config Service was stopped.", etc.

I did a clean reset several times and it happens every time. When I click on them away I can always configure my phone but the WiFi problem. Also after the reset, there is no update available, I found weird because it is the first time. My Android version is 6.0.1.

Anyone know what to do? I feel that this phone is totally buggy and I would maybe return to Motorola if I can't fix it myself.

Hi dustinmoris,

Sorry to hear that. Since you have already completed a factory data reset, repair indeed is necessary. But you mentioned that the phone is brand new and you received it just 2 days ago, you can go back to where you bought it so that they help you more.

Kind regards

Joy

Motorola support

Tags: Motorola Phones

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