Explorer crashes.

When I try to get inside one of the partition of my HARD drive (no C:\),explorer.exe crashes, prompting to close or to find a solution online. So I am not able to use the files stored in the partition.

Hi TirathSR,

. When was the last time it was working fine?

. What is the exact error message do you get?

.  Were there any recent changes in the hardware or the software before this problem?

Step 1:

I suggest you to check in safe mode if you are able to open Windows Explorer without any problem. Follow the steps mentioned below.

a. restart and keep tapping F8 until you reach the start menu.

b. Select safe mode from the boot menu and press ENTER.

c. check if the issue persists.

Step 2:

Perform a clean boot, and then open windows Explorer and check if the problem still persists. Follow the steps mentioned in the article below.

How to set up Windows Vista to start in a "clean boot":

http://support.Microsoft.com/kb/929135

Note: once the troubleshooting is complete, reset the computer to start as usual.

Hope this information is useful.

Thank you and best regards,
Savan - Microsoft technical support.

Tags: Windows

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