failed to read DVD

combination of CD/dvd... CD will read and write... DVD does not read... or write... Fig. Ran from dell. all the tests on the neck of dvd... Now, that looks like software for me... Thought I would reload the driver of dvd... Was looking on the Dell cd drivers and utilities and I cannot find any mention of the pilot? all help would be appreciated... John.Mac

Hi John,.

Welcome to the community.

I suggest that test you the optical drive outside of the operating system. Insert the DVD of the operating system shipped with the system and turn off the computer. Restart the computer and press the F12 key to access the one time Boot Menu. CD/DVD drive to highlight and press on enter to start using the disk. In case the computer does not start using the floppy disk, the optical drive must be replaced.

Please keep me informed of the result.

Thank you & best regards
Mustapha S
#iworkfordell

Tags: Dell Drives

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