FAILED TO RETRIEVE HP 2000

Hi all

First of all, let me apologize for the long post.  I am currently working on a laptop of a friend (2000 HP).  He is locked up while he was browsing the SD card in the card reader.  I'm not entirely sure of what he was doing, but he has finally it turned off.  When it has restarted, he tried to fix it himself.  It worked for about 4 hours (he says), so he switched off again.  I picked up the next day and let it run and run.  I quit the job when it is still running on my desktop, and when I got home the next morning, it was powered off.  I assumed it was over, but when I restarted it, it could not do something (for 2 hours).  So, I tried to launch the HP recovery utility, which has failed repeatedly.  I used my laptop Windows 8 to create a recovery USB drive, that is me in the recovery after 4 hours of grinding console (I chose to reset).   I started the process and let it located on my desktop all night.  At one point, didn't reset.  So, I restarted, go to the BIOS once more and disabled startup secure in the hope that he would expedite the process.  I brought the laptop home and restarts the reset process.  After about 4 hours, he got to close to 47% and has not yet.  This time, I just tried to restart to see if she would do anything.  He said that no OS was present and gave a few menu general diagnostics.  I ran the Diagnostics short drive, and the drive failed the test of the DST.  So, I am now assuming that the drive is dead, and that's what was causing all the problems.  My question is, if he buys a new drive, how can I get a Windows 8 ISO to reload the OS?  I read that the product keys are now stored in the BIOS.  Is this true?  If so, is it can I can legally download an ISO file so I can fix it laptop guy.  Here's another better, he bought a year earlier in the week where he has failed, but only took it out of the box a few months ago.  Again, I apologize for the short novel.  I don't know much Winows 8, so if someone could help me somehow, I'd greatly appreciate it.

Thank you

-Rob

The license key of Windows 8 is indeed integrated into the BIOS. You can use retail DVD, ISO fle, etc. to install and activate it. You can also order recovery disc from HP for usually less than $20. They will restore the laptop to the factory, with all the drivers/software.

Contact HP worldwide information are available here >Contact HP

Tags: Notebooks

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