Failure of blackBerry Smartphones Spotify

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• Backup failure of blackBerry Smartphones to keep a copy of the history of BB Messenger (PIN)

  I backed up my entire Torch 9800, but Surprise! My BB PIN messages were all gone.
  No idea as to whether they are recoverable?
  Or, at least, how can I make sure that they can be saved / restored next time?
  Thank you!

  Your contacts are likely deleted via a synchronization with your e-mail account.

  Other questions, you can take these one at a time? 5-6 in a thread is difficult to treat.

  There is a difference in the cat NIP and BBM. I'm sorry that you don't understand that, but there is.

• Failure of blackBerry Smartphones BB 8900 address book

  Untrapped exception: application net_rim_bb_addressbook_app (232) does not

  I can't add contacts in my address book, nor can I change the existing one.  When I try, the phone freezes and I have to do a reboot.  After restarting the phone, display the above error message.

  Remove Windows Live Messenger and restarted.  Now, everything works normally.

• Failure of blackBerry Smartphones Google Sync

  Recently, looks that my Google Sync does not work on my Bold 9700 (OS6). It worked fine several weeks ago, but no more. It says "last sync failed. "Please try again later, if the problem persists try signing out of sync and new signature. I followed the advice of several times, but it did not help.

  I use Sync version 0.7.3 (1023).

  Hello

  Google eliminated and posted this:

  • http://support.Google.com/a/bin/answer.py?hl=en&answer=2495269

  Good luck!

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry smartphones download failure.

  I tried to download the new version of Twitter, but my BB 9800 COB do not download. It is the third day. There is a constant massage on the screen saying, 'Please wait' this massage even blocked access to the BB world. Every time that you open the BB world, its there on the screen. I waited for three days now to download. Is it a really or not. My version of Twitter is: v.5.0.0.6, the new version has been pushed to my phone for download. Help.

  Hello!

  I suggest that you clear the cache of the AppWorld application.

  • KB24714 How to clear the cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook Tablet

  I hope it'll work for you! Good luck and let us know!

• BlackBerry smartphones "" Mail Delivery System failure - 5.3.0 - other failure of messaging system 5.2.1 "»

  I started getting this error on my Curve 8530 suddenly try send e-mail or transfer. My question is that the messaging system is at fault, so I can understand to talk to Blackberry, Virgin Mobile or AOL? Thank you! Sally

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support, based on the error message, it seems that the e-mail from RIM server is the issue, but to reach the RIM support, you must be up to your provider.

  Good luck!

• Failure of a software of blackBerry Smartphones

  Hello

  I have a big problem with my cell, it keeps going on and outside without that person touch. When I try to press down just does not work. I was look at the settings and everything and realizing that some of the mobile certificates have expired and I don't know if this is what my causing a malfunction

  Hi compare

  Welcome to the Forums of the BlackBerry Support

  For your first question, it can happen because of any bad behavior apps installed on your device, how many third party applications you have on your device? Can you try to start your machine in safe mode to see if it happens

  KB17877 : How to start a mode BlackBerry smartphone safe.

   

  If safe mode if your device works well, then you must remove all third party applications you can think of is responsible for or after the installation of this preoblem raised.

   

  For your second question, you can also try these steps:

  1 - Save your pocket computer.

  • KB00510 : how to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 : send the directories for the BlackBerry Internet Service
  • (Wait a recording message comes for each e-mail accounts, you have set up on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Please try these steps and let us know if the problem appears

   

   

• Update on 9360 bb curve blackBerry Smartphones software

  Hello

  my phone needed to update the software so I chose for her to do. However, it has reached the stage where it is back up my data, but it has now ceased on 12% overal completion for several hours. I took battery out and tried again, but it has again reached the same point and doesn't seem to make any progress.

  Any suggestions on what I should do? is there a problem with my phone or does it take time?

  Help!

  Nicola

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Frozen to the software update blackBerry smartphones

  I have a Blackberry Curve 9360 and it is frozen all by doing an update of the software (progress overall backup 13%).  It has been like that for the last two hours.  I tried to take out the battery, but it just goes back to the same screen when it restarts.

  Can anyone help please?

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones Blackberry Curve 9310

  I started the download of MP3 music on my Blackberry Curve 9310, OS 7.1.

  It has been loading for 2 days and my phone will not work.

  I did and A:LTt RST, but it did not work.

  I pulled the battery several times and plugged the charger, but that did not help either.

  My phone is still stuck on loading.

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphones BlackBerry 9790 keeps restarting

  Please I a BlackBerry 9790 I just got as used just not up to months past but it maintains itself frequently reboot at a time I thought it was rhe battery I bought a new but it keeps doing the same thing. Please kindly help me thanks

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• 9320 constant restart blackBerry smartphones after trying to activate the Bluetooth

  My BB Curve 9320 is constant restarting.

  I got the phone about 9 months.  I went to activate Bluetooth for the first time today.  As soon as I opened the menu bar and "verified" bluetooth, the phone turns off.  It began to restart... He went through the entire cycle of loading and reach the screen normal, but after 3 seconds stops and restarts again.  Permanently.

  I have:

  -taking the battery (several times): continues

  -a followed the advice to start in safe mode, it will start in safe mode, but stops after 3 seconds and restarts

  -connected to the laptop via USB, but the computer will not come to get the camera to access

  I actually got on the screen and in the second 3 window was able to click on the set of networks to see that Bluetooth is more "verified"-any, yet what have the 3 seconds before the reboot cycle.

  Advice?  Suggestions?

  Hello and welcome to the community!

  In view of the failure of the Safe Mode, you probably need to use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Bugs blackBerry smartphones? the 9810 torch?

  Hello

  I've been playing with my new torch 9810 and now the battery seems to be draining like crazy (up to 10% after having just three hours hanging out, not a single call done) - and some programs play AND I get a message indicating that the camera photo and video camera are in use although I'm not using the.

  Is there a virus on this thingy? -How do I know? has someone hijacked my camera to spy on me?

  a little paranoid, hoping for help!

  Thank you

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

  Hello!

  I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

  I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

  My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

  I want also to the last update available for my phone and how to update.

  madhava909 wrote:

  You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

  None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery?

  In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

  • KB02141 How to reset a BlackBerry smartphone

  Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

  Once again, it's impossible to say at this internet distance.

  madhava909 wrote:

  Hereby, I have attached an image. Please answer those as well.

  

  The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

  • http://docs.BlackBerry.com/en/

  The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

  madhava909 wrote:
  Pls send me a link if you can, to download the latest update.

  You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

  You can also benefit from this:

  • http://us.BlackBerry.com/support/blackberry101/#tab_tab_style

  And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

  • http://www.BlackBerry.com/BTSC/microsites/microsite.do