Failure to supply ink message Officejet Pro 8500 has

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• HP Officejet Pro 8500 has more: 8500 has more - will not print in color and alignment of printhead failure

  I have new ink cartridges, but it will only print in black.  Grayscale is not on.  I also cleaned the print heads several times and tried to line up, but this part came failure refers to the documentation.  What are the documents?  I would lov eto to be able to print in color again!  Any ideas?

  Hi @Adriana8,

  I see that you have problems printing in color. You have changed the cartridges and have the same results. I want to help you solve this problem.

  Please, try the following steps to see if it will help solve the problem. Ignore the titles of 2nd & 3rd documents.

  HP Officejet Pro 8500 printer - color or black ink prints do not.

  All-in-one HP Officejet Pro 8500 (A909) and Officejet Pro 8500 has e-All-in-One (A910) Printer Series - one "ink cartridge appears to be missing or corrupt" control panel displays error on the printer.

  'The following printhead appears to be missing or damaged' display for HP Officejet Pro 8500 has e-all-in-One Printer Series.

  You use genuine HP cartridges?

  If you appreciate my efforts, please click on the "Thumbs up" button below. Good day! Thank you.

• HP Officejet Pro 8500 has problem with black ink printing

  I have an Officejet Pro 8500 a printer. When I print documents, it will not print anything in black ink. The colors work very well, but just black will not print. The printer says that the black ink cartridge has plenty of ink, and when I shake it, I can say that there is something in there. So, I don't think it's a question of black ink out. Is there a chance that something is blocking the ink out? Any patches for this in addition to the purchase of a new ink cartridge?

  Document here can help solve the black is not printing on your HP Officejet Pro 8500 has.

• Cyan is not printing on HP Officejet Pro 8500 has more - Air bubbles in the ink tubes

  Hi all

  I know why cyan is not printing.  It is because of the following:

  Ago, I ran out of ink cyan printing ("please replace cyan before continuing").  I live in a remote area and was not able to buy a replacement cyan cartridge, so I read on a hack on the Internet, that was to fool the printer into thinking that the cyan cartridge remained inside ink (just basically restricting the measure gauge so that it read the Full cartridge).  I did it because I had a print document that requires only the black ink, so I knew that this wouldn't be a problem.  Then life happened and I completely forgot my little shortcut, and my wife printed a number of color photos.  I finally had time to cartridges, and I now understood that cyan is not print at all.  I have now opened up the printer and realize that the cyan ink tube is full of bubbles...

  I tried to fix this by printing A4 pages that are for the most part, cyan, but without success.  I even tried to put pressure on the ink cartridge cyan in order to flood the cyan ink tubes - also, it does not work.  I read somewhere that there is a way to actually get some printers to pump tubes with ink, is - it possible on the Officejet Pro 8500 has more?

  Of course, I did all the tools that are pre-set to the arsenal of 8500, but still no luck.

  I know I'm in the situation I am purely because I don't use the device as intended, and people that no one is to blame but me, but I'd appreciate any help you could provide.

  Thank you

  John

  John, looks like you have a problem with the ink system. Unfortunately, what it looks like happened here, is that your ink nozzle, tubing and probably-print head have put dry for cyan. Work around is pretty neat, but it really is only recommended for a very temporary solution. If the ink has dried in the piping, but elsewhere in the printer then can be a decent chance that this printer will be not likely reprint the cyan. You can try to run the automatic cleaning process (up to three times I would say) via the Tools menu in the Setup (the wrench).

  In addition, I'm not sure that this will be a question that has a simple resolution. Apologies, John.

  -Spencer

  PS Hope you have a wonderful day and that your time is as beautiful as she is here!

• OfficeJet Pro 8500 has more: impression of 8500 has only black and yellow

  Pretty simple problem.  The cyan and magenta colors do not print.  The cartridges are all fairly new, PLR and lines of supply to the printhead not are not tangled, etc..   I wonder if I need to replace the print head.  The machine is almost 4 years old.

  Thank you

  TP

  Hello @thomasapayne,

  I understand that when you are printing on your HP Officejet Pro 8500 has more e-All-in-One Printer Color Cyan and Magenta will not print. I would like to help you today with this problem of print quality. Thanks for the troubleshooting steps that you received before reaching out for support, including. Currently, there are a few quality printing additional troubleshooting steps that can be done to resolve this Cyan and Magenta print quality problem. However, if these measures fail to solve this problem of quality then a replacement Cyan and Magenta Printhead will likely be needed. That being said, can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps under four Solution. This includes step 1, step 3, step 4 and step 5 under four Solution. You may need to run the three print head cleans to unclog the printhead system. Attention do not exceed three clean because the ink is used during the process of cleaning print head. After troubleshooting is completed, please print another diagnostic quality report in order to confirm if the quality issue has been resolved.

  If the problem persists, a replacement Magenta and Cyan Printhead would be necessary.

  The print head should be is original printhead Cyan and Magenta HP 940. The part number is C4901A.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• What is the best photo paper 4'x 6' for HP Officejet Pro 8500 has more e-all-in-one Printer?

  1 - HP Officejet Pro 8500 has more e-all-in-One Printer

  2 - operating system: Windows 7-64

  3 - no error message

  4 - no change

  5.-j' have been printing in my old ' hp premium more photo paper "and get very dark pictures and wasted too much ink.

  I've been using "hp premium more photo paper glossy" and get very dark pictures.

  Before this printer, I used a Deskjet 5550 with the same paper and get great quality.

  Thank you. Luis Cuenca

  HI cuencaky,

  Here a link to a page with an example of a good 4 X 6 photo paper, you can use with your printer.

  This type of paper is known to work very well.

• OfficeJet Pro 8500 has more: document scanning

  Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

  How to scan a document of several pages under the name of a file?

  Hi @Pinnacleport,

  I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)
  
  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  What application are you using to scan with?

  The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

  I hope this helps. If there is anything else I can help you, let me know. Thank you.

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system:

• Can't scan on HP Officejet Pro 8500 has e-all-in-One Printer series - A910 using Cougar?

  How scan you on an HP Officejet Pro 8500 has e-all-in-One Printer series - A910 using Cougar? Whenever I try, I get the following message:

  Error message: Scanner reported an error - unable to open a session on the device.

  Hi Irossga,

  This document explains how to use the built-in features to your operating system to scan photos and documents.

   

• Windows Server 2008 OS is not acceptable for Officejet Pro 8500 has more

  I am installing an Officejet Pro 8500 has more on a network that contains just a Windows Server 2008 R2 (64-bit) computer and a bunch of zero clients.  I read the document "installation of the software of the printer on Windows Server 2003 or 2008" including the updated title hope in my heart.  Unfortunately when I followed the instructions to install from a. MSI file, I get an error message saying "this computer's operating system is not supported", as can be seen in

  https://www.dropbox.com/s/oi3ur31frg8dhi3/HP%20error%20via%20MSI.PNG

  I am able to print to this device I have widower of drivers from Microsoft Update, but I want to be able to scan with it.

  I solved this problem by installing the complete package on a Vista laptop then set up a network folder on the server for the scanned images.  I then unplugged the laptop from the LAN and now I can scan using the front panel of the printer/scanner and images appear on the shared folder of Server 2008.

• HP Officejet Pro 8500 has more and Windows 8

  Hi all ~

  Can someone tell what it means and walk in a fix?  (You know the question what our level of expertise...)

  We had a HP Pro 8500 a desktop for a couple of years more.  We just got the HP TouchSmart with Windows 8, and while we can print from the computer very well, we cannot analyze.  Loading the CD for the printer, we get a message that says: "install cannot continue...". The operating system on this computer is not supported. Upgrade the operating system"

  We do not know how to proceed.

  Thank you

  Since you get an error that the operating system is not supported, you can benefit from getting on the HP site and download the package from there.  Here is a link directly to this site (US Version): HP Officejet 8500 has more full feature software and drivers.

  In this link you will find all downloads of software available for the printer.

  -Officejet Pro 8500 has more-

  If you install the printer with a USB cable, disconnect the plug before you continue.  I would like to know if I can be more useful.

• OfficeJet Pro 8500 has MAC OS10.7 any computer not detected in scan only mode

  From 23/10/2013, my HP Officejet Pro 8500 has in scan mode indicates "No computer detected" but print wireless without difficulty. I use a Mac Mini with OS10.7. The scan worked fine a few weeks ago. I suspect that the recent updates to Mac or HP caused this problem. All solutions?

  Hi barneyw,

  I want to help you with your problem of scanning. Follow the steps described in this document for a "no computer detected" Error Message is displayed during the scan.

  Let me know if this helped and feel free to contact me if you need further assistance.

  Thank you

• Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? Windows 7.

  Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? I am running Windows 7.

  Hello

  The 8500 (A910) driver is not support printing posters.

  To work around the problem, you can use another pilot who provide the required functionality:

  1. Enter the control panel > devices and printers, click Add Printer .
  2. Click on Add a local printer.
  3. In use the existing Port, select the port for your printer:
     DOT4 if your printer is connected by USB
     If standard TCP/IP network connection used.
     And then click Next.
  4. Click Windows Update in the list of printers, allow several minutes for what the list will apear again.
  5. Select HP in the column of manufacturing
  6. Select the printers HP Deskjet 6980 series column.
  7. All the steps in the wizard.

  Now, you will be able to use the print feature post using the driver 6980, by setting the option Pages per sheet and poster in the finishing tab.

• OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

  like others, I have this problem.  In fact I do not use the ADF very often and this kind of ignored her, but today, that I needed so decided to try to fix it.  I tried most of the fixes here and the first did nothing, but trying to look at this, I decided to put the paper in the ADF, then open the cover and look to see what happened.  My God, he started work.  I let go a bit and then started to lower the lid.  Heck, he stopped.  Essaye tried again, stopped again that I dropped the lid.  Did that a few times and then being qualified professionally I have the fix engineering, a slight slap on the far side of the adf, as on the back of the printer.  Now, my God, it was only half an hour, but the thing works.  Put three leaves there very well.

  If my thoughts are that some switch or sensor is loose or slightly stuck somehow, and that's the question.  Looking at what others have done, I epxect that they opened and closed the lid several times, because it a bank in the meantime or in the process, and perhaps it's her.  Probably HP guys could tell us what it is?

  Hello @billfern,

  I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!

  In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.

  It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.

  Thank you for joining the Forums of HP Support!