False paper jam report - 6500 has more (E710n)

My 6500 has more (E710n) reported a paper jam.  I have found no jam after following all the "clear paper jam" and "Troubleshooting" procedures. When turned on it makes a rattle/grinding noise sound like a pair of wheels failed to mesh, pushing through the other.   Now the message of the screen says "refer to the documentation for the 0x61011bed printer.  I don't know where to look - couldn't find this code in the support site.  Help, please!

Hello

Please contact HP support by phone because it seems that the printer is experiencing a hardware problem and it may need to be repaired

Tags: HP Printers

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