HP 6500 has more transport Jam

I have a HP 6500 has more printer that has stop working.  Appears on the printer 'Transport Jam'.  I search the web and find videos that have troubleshooting steps to correct this problem, but they have not been of any help.

When I turn on the printer, I hear a clicking sound until the "Carriage jam" message appears on the printer screen.  The print carriage is stuck on the right side of the printer and will not move.

Any ideas?

I'm sorry that you are having this problem with the printer. Here a link to a document from HP that addresses transportation for your model of printer jams. It will give you the troubleshooting steps that should be taken to resolve the issue you are experiencing with the printer.

If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
http://goo.GL/w7Hgh

Tags: HP Printers

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