Family Tree Maker not compatible w/Vista

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• My Vista SP1 is not compatible with my Family Tree Maker version 16. __

  I have the program windows Vista SP1 and my Family Tree Maker version 16 is not compatible with it. What should I do so that I can use this program on this Vista computer? Thank you

  Hi tondsmith,

  Family Tree Maker is compatible with Windows XP? (You don't actually say if it worked on Vista but is no longer works since installing SP1). If this worked on XP and then try to install in compatibility mode.

  1 / locate the "setup" for Family Tree Maker file and right-click on it.

  2 / in the drop-down menu, click Properties.

  3 / in the Properties window, click the Compatibility tab.

  4 / in the compatibility window you will see a section (top) marked 'compatibility mode '.

  5 / in this section, you will see a box with the words "run this program in compatibility mode for" to the right.

  6 / click in the box to appear a "tick".

  7 / in the dialog box below, you should see "Windows XP (Service Pack 3)."

  8 / If you don't see it, click the arrow to the right of the box and select Windows XP (Service Pack 3) from the drop-down list.

  9 / Finally, click OK.

  10 / your Family Tree Maker software should now begin to install in compatibility mode for Windows XP.

  If this does not work (it usually works) then you may need to upgrade to a version of Family Tree maker that supports Windows Vista.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Desktop Experience: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Family Tree Maker does not.

  While saving the information put in my Family Tree Maker program I get this error message indicating the executable file has stop responding and they will be able to close my program.  Then the program is closed.  I can't do a backup and it is very important to my program.

  Hi karategrandma,

  -What version of Family Tree Maker are you using?

  -How long have you had this problem?

  Only versions of Family Tree Maker listed in the Windows Vista Compatibility Center are compatible with Windows Vista.

  See Windows Vista Compatibility Center

  Start your computer in a clean boot state and check if the program runs without any problem.

  For instructions, see How to troubleshoot a problem by performing a boot in Windows Vista or in Windows 7 .

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Gokul - Microsoft Support

  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• When you try to reinstall Family Tree Maker version 9, I can't go past a required DLL file error message. LTKRN10N. DLL was not found.

  Family Tree Maker no longer supports this version, but I don't want to upgrade to a new complex program.  Do a search, I found a page of FTM, who explained that the program needs a set of files to display and manipulate images.  These files are supposed to be installed as a group and the software will check for one of them.  Support provided FTM one page set of measures to "solve" the problem, but it did not work for this version.  Supposedly, the file is found somewhere in Windows.  I'd appreciate any help.

  Hi bendtraveler,
   
  As there is a specific problem of the program, I suggest you to contact the manufacturer of the program for better assistance on this issue since it is not related to Windows.

• Error - 'Auntentication with the server failed. Family Tree Maker software does not connect on the Web dashboard.

  Original title: Family Tree Maker does not connect on the Web dashboard.

  My Family Tree Maker 2009 does not connect to the Internet comes up with the message which is cannot authenticate the server, but it tells me that my version is up-to-date.  He has always worked so far? Comes with the following message if I try to do anything that involves the net.

  "Auntentication with the server failed.

  Hi HelenTL,

  You did changes to the computer before this problem?

  If you have any software security & firewall installed, disable them temporarily and check if the problem persists.

  
  Note: check to allow them back on the computer after you complete these steps.

  Hope the helps of information.
  Please post back and we do know.

• Family tree maker does not connect to internet

  I HAVE WINDOWS 7 MY FAMILY TREE MAKER PROGRAM COLLAPSED NO INTERNET CONNECTION TO CONNECT TO THE INTERNET, WITH THE MESSAGE
  (WHERE IT IS) OR FIRWALL BLOCKED ACCESS (FIREWALL IS NOT ENABLED)

  Hello

  1. Able to connect to the internet do you use Internet Explorer and other Applications?
  2. Did you get the program to connect to the Internet earlier?
  3. I know the error message right that you found when you connect Internet fails with the program?
  4. What antivirus do you use?

  Step 1: To disable the anti-virus program to check if his conflict with the program.

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  If the issue is resolved by disabling the Antivirus Software, contact the seller of antivirus protection for further assistance regarding this issue. »

  http://www.familytreemaker.com/support/contact

  Step 2:

  Open a port in Windows Firewall

  http://Windows.Microsoft.com/en-us/Windows7/open-a-port-in-Windows-Firewall

  If the problem persists, then contact family tree click the link below:

  http://www.familytreemaker.com/support/contact

  It may be useful

• My Family Tree Maker 6 2005 version will not work on Windows 7

  I've recently set up a local network with the computer of my husband that is running Windows XP. There our version 6 Family Tree Maker 2005 installed and wish to access it from my new computer running Windows 7. Family Tree Maker, I installed from the original CD (him even that we used to install it on his machine originally), but when I try to open our family through the network, I get the message "the file you are trying to load is from a newer version of Family Tree Maker and cannot be loaded. To upgrade the call 1-800-548-1806 (a number in the United States). I didn't update anything because the two installations of the program should be the same. Help!

  It's just a thought - is - it possible, some time after that you installed version 6 of 2005 on the XP machine that an update of some type has been downloaded or installed to it and so it's actually newer than what's on your disk that you have installed on the Windows 7 computer.  Most of the software indicates the version number detailed in a Help menu and choosing an element of words.  You could try to see if the versions are actually on both the.  As you may know, they have a support site, but it probably won't have a great utility for the 2005 version: http://www.familytreemaker.com/Support

• Error code 404 trying to update Family Tree maker

  Have been looking for Family Tree Maker Update for Vista but it gave error code 404.

  Help, please.

  Thank you in advance.

  Hello

  see if you have a compatible version of it

  http://www.Microsoft.com/Windows/compatibility/Windows-Vista/search.aspx?type=software&s=family%20Tree%20Maker

  If a program is compatible with vista you can try right click on the setup.exe, and then selecting run as administrator

  It is not compatible with vista, you can try running it in a previous operating system mode

  This does not work for all programs

  read the information below

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-compatibility-mode/

• To load Family Tree Maker version 16 on laptop with Windows 7 64 bit

  I am trying to load Family Tree Maker version 16 on my lap top. I have Windows 7 64 bit and FTM claims, it does not load on 64-bit.  Whjat I do now?

  Hello howstreet,

  First, check to see if the program is compatible with the Windows 7 Compatibility Center.
  Family Tree Maker is recommended upgrade if your version is earlier than 2008 FTM.

  If you have an older application for Windows XP or Vista, which does not work in Windows 7, you can make it work properly by running the program in compatibility mode.
  1. to start, find the application or the shortcut which is the cause of the problem, and then right-click on it and select Properties.
  2. then, select compatibility in the menu tabs at the top of the properties page:
  3. now check the box run this program in compatibility mode "dethrone" and select the operating system you want to emulate. For most applications, this will be Windows XP SP2. Once you are finished, click OK.
  4. When you then run the application, it must run under compatibility using the OS mode you have selected. If it runs properly, try another selection of OS in step 3, and then try again.

  Run the installer in compatibility mode:
  1 right click on the file icon installation.
  2. click on properties > compatibility.
  3. Select the compatibility mode for Windows XP.
  4. click on OK.
  5. run the installation program.

  After installation, run the program in Windows XP compatibility mode by doing the same thing with the installed program.
  If this does not help, if you are running Windows 7 Professional or ultimate, you can try the program in XP Mode and Virtual PC. If you use the version of Windows 7 Home Premium, you can not use the XP Mode but can perform a search on the internet for 3rd party virtualization programs. You can find a few free programs that are very good.

  I hope this helps.

  Sincerely,

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Incompatible program, I have a problem with my ancestry Family Tree Maker program 2012

  I have problems with my ancestry Family Tree Maker 2012 program.  I have contacted ancestry and have tried everything they suggested a fix.  Maybe they thought THAT FTM crashed in windows.  When I click on the FTM icon on my desk a message appears indicating that FTM was badly closed the last time.  He suggests to compact the file, but I can't get open FTM to do this.  The message keeps telling me that Windows has detected a problem and he'll let know me if a solution is found.  When I right click the icon FTM the menu has "inconsistent application" at the top.  When I used the resolution of Windows problems he also indicated an incompatible application.  FTM was working great for me.  Inproper closing was caused by a power failure while I was with FTM.  My computer is a lot of work and is common to the updates being FTM.

  Amy

  Hi amyandre.
   
  Welcome to the Microsoft community. According to the description of the problem, I realized that you have a problem with the delivery of the program Family Tree Maker 2012. I would ask to send us additional information as indicated below to help you better.
   
  1. what version of Windows are you using?
  2 have you made changes on the computer before this problem?
   
  If you are using Windows 7, I suggest you to try these methods and check the status of the issue.
   
  Method 1:
  Keep the computer in a clean boot and check the status of the issue. If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem. Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.
  http://support.Microsoft.com/kb/929135
  Note: Please go through step 3 KB to maintain the computer to a normal startup after you resolve the issue.
   
  Method 2:
  Uninstall and reinstall the Family Tree Maker 2012.
  Uninstall or change a program.
  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program
   
  Method 3:
  Install the   Family Tree Maker 2012 compatibility mode.
  Make older programs run in this version of Windows.
  http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows
   
  If the problem persists, I suggest you to contact the program support.
   

• All shortcuts open with Family Tree Maker

  I was looking for a file. I found it. I chose to open with my Family Tree Maker program. It changed all my shortcuts to be open by the Family Tree Maker program.

  Original title: some how I screwed up my shortcuts. they try all to open by my Family tree maker program. How can I fix it

  Hello

  • What version of Windows are you using?

  Please see these methods:

  Method 1:

  You can check the following link and try to run the Fixit to solve the problem.

  When you run an .exe on a Windows Vista-based or Windows 7 computer file, the file may start another program

  http://support.Microsoft.com/kb/950505

  Method 2:

  If this does not work, create a new user account and check. If it works in a new user account, then probably your user account have been damaged and would need a fix.

  Create a user profile
  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

  Now search for the question.

  Follow the link provided below to fix the damaged user profile.
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

• If the upgrade to W - 10, MS sez unable to manage the ancestry family tree maker program

  I'm mobile, firefox browser, W-7, 64-bit. I & my program needs 2014 ancestry Family Tree Maker that works well on W-7.

  I understand windows 10 will not lift on the upgrade program support. Do you rely on the evolution of the support?

  If this isn't the case, I can't update level - so how to stop MS harassing me every day on upgrades?

  Al

  You will need to ask ancestry if they will release a 10 compatible Windows version of your software.  [The operating system will not be changed to suit a piece of software, it works the other way around]

  You may find advice on the Web site of ancestry on the methods to re - install their existing software on Windows 10 even though it's not entirely compatible.  But I expect that they already have updated software for you in any case.

  If you want to prevent the update of Windows 10 then see my post in this other thread - disable Windows 10 improvement

• ftwwrp32.dll is missing when you try to install Family Tree Maker 10 under Windows 7

  Hello

  I am trying to install Family Tree Maker 10 in Windows 7, but I get the error ftwwrp32.dll is missing. Family Tree Maker was already instaled on befor Windows Vista, the laptop is dead. I copied whole Famly Tree Maker file on disk. But I get the error message when I try to install the exe file. I've done it before on a XP, Windows version and it installed ok

  The original disc was lost

  Any help would be much appreciated

  Concerning

  Tom

  Hi Tom,

  Thanks for posting your query in Microsoft Communities. The problem description, I understand that you are not able to install Family Tree Maker 10. Provide the following information:

  ·         Did you do changes on the computer before the show?

  ·         What is the full error message?

  ·         The question is limited to this application?

  Follow these methods.

  Method 1: Follow the steps in the article, and check.

  How to solve problems when you install or uninstall programs on a Windows computer

  Method 2: Scan the System File Checker(SFC) to repair corrupted files.

  I hope this helps. Let us know if you need more assistance.

  Thank you.

• How can I update v16 Family Tree Maker (windows XP) to install on Windows 7?

  My old computer used Windows XP and had Family Tree Maker version 16 on it. I now have a new computer with Windows 7. I tried to install my old program on the new computer. During the Setup process a message came that says that the program is not compatible. Is there a fix, or does that mean I have to buy a new version of Family Tree Maker?

  Try to install in Windows XP compatibility mode. If this does not work, buy the latest version.

• I tried to install Family Tree Maker and get 1310 error writing to file: BCL. EasyConverterLiB.Interop.dll have no idea what to do.

  I tried to install Family Tree Maker and get 1310 error writing to file: BCL. EasyConverterLiB.Interop.dll have no idea what to do.

  Hello

  1. how you try to install this program?

  I suggest you to set up your computer in a clean boot state, and check to see if the same problem happens.

  By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

   

  Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

  If the problem persists, then contact family tree click the link below:

  http://www.familytreemaker.com/support/contact

  Hope this information is useful.