Family tree maker does not connect to internet

I HAVE WINDOWS 7 MY FAMILY TREE MAKER PROGRAM COLLAPSED NO INTERNET CONNECTION TO CONNECT TO THE INTERNET, WITH THE MESSAGE
(WHERE IT IS) OR FIRWALL BLOCKED ACCESS (FIREWALL IS NOT ENABLED)

Hello

  1. Able to connect to the internet do you use Internet Explorer and other Applications?
  2. Did you get the program to connect to the Internet earlier?
  3. I know the error message right that you found when you connect Internet fails with the program?
  4. What antivirus do you use?

Step 1: To disable the anti-virus program to check if his conflict with the program.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

If the issue is resolved by disabling the Antivirus Software, contact the seller of antivirus protection for further assistance regarding this issue. »

http://www.familytreemaker.com/support/contact

Step 2:

Open a port in Windows Firewall

http://Windows.Microsoft.com/en-us/Windows7/open-a-port-in-Windows-Firewall

If the problem persists, then contact family tree click the link below:

http://www.familytreemaker.com/support/contact

It may be useful

Tags: Windows

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