Fax telephone cable modem disconnect all other phones

I have an Officejet Pro 8500 A909a and recently changed the cable operators. I have now all 3 services with the same company. When I created my all-in-one for the fax, I plugged it into existing phone jack who had a phone that worked in it. As soon as I plugged it aio in jack, I lost service in all other phones. I called the cable company and they blame it on Fax (of course). I had an analog service no phone cable to my previous House, so I don't know if it is partial to this vendor specific or not. In addition, the time it takes for forthcoming tone to fax is if for a long time I had to insert 15 breaks before starting to compose. Don't know if this is related. Can anyone give me any advice, other than go back to my old provider?

Hi djlmom91,

Sorry to hear that you have problems with faxing. Just to let you know, HP fax machines work properly with digital phone line services. I know that the phone company may test your line and see if it is digital or analog, and they can change the fax to an analog line.

Hope this information helps.

Tags: HP Printers

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