file contained a virus and was eliminated by trying to open attachments

When I try to open certain files, I get a message saying that the file contained a virus and was deleted. These files do not have a virus and I can open them from another computer. Help!

When I try to open certain files, I get a message saying that the file contained a virus and was deleted. These files do not have a virus and I can open them from another computer. Help!

You have requested the assistance of your provider of anti-malware software (Avast, AVG, Avira, Norton, McAfee, Trend Micro, etc.)?

Your PC is probably infected with the new variant of Sirefef AKA Zero access.  One of the symptoms is that all downloads are identified as a virus...

http://www.Microsoft.com/security/portal/threat/encyclopedia/entry.aspx?name=Win32%2FSirefef

Suggest you use HitmanPro Kickstart, which should remove this malware and fix changes made to the computer by the malware: http://www.surfright.nl/en/kickstart , you must use an uninfected computer to download it to a flash drive and then follow the specific directions on how to run the program on the infected computer.  Hitman Pro Kickstart is available as a 30 day trial version.

For more information, see http://dl.surfright.nl/Kickstart-FAQ.pdf and http://dl.surfright.nl/Kickstart-User-Manual.pdf

If Hitman Pro Kickstart will not eliminate your problem, you may need to perform one or more of the following scanners in offline mode - you will need to burn a CD using another computer and change the sequence of starting your computer to run the scan - instructions are provided with the links:

http://support.Kaspersky.com/viruses/RescueDisk?level=2

http://www.BitDefender.com/support/how-to-create-a-BitDefender-rescue-CD-627.html

http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

You may need to reformat/reinstall the operating system to recover from this malware.

http://ask-Leo.com/i_run_antivirus_software_why_do_i_still_sometimes_get_infected.html

Kind regards...

Tags: Windows

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