fingerprint reader will not register in but will be acess web pages

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• HP Probook s 4540: fingerprint reader does not

  Hello

  Problem: fingerprint - Windows journal reader under does not have the ability to connect via the fingerprint reader.

  Overview: after installing the drivers of the fingerprint on the HP site and thanks to the HP protection tools to register successfully to fingerprints, I tried to log in via this method, but the Windows Connect screen does not display this option. Device Manager correctly identifies and shows the fingerprint sensor - however, the Control Panel does no detection of biometric devices.

  I really need help with this problem. Details of what steps I took trying to make the scanner work are given below.

  Specs:

  1) 4540 probook s

  (2) Windows 7 64 bit

  (3) i5 - 3210 m, 1 GB Hd 7650 m, 4 GB at 1333 Mhz, 750 GB 5400 RPM, VFS 491 fingerprint reader.

  Details of the problem and the steps of my work to install the drivers:

  After a new installation of Windows 7, I went on the site of HP driver to download the latest drivers for Probook s 4540:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...

  I installed the drivers in roughly in this order:

  drivers ethernet controller 1) realtek.

  drivers audio 2),

  (3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

  (4) Intel video driver: a problem such that the pilots were not allowed to install. After you disable switchable graphics in the bios, I was able to get these drivers to install.

  (5) AMD video drivers: installed after graphic driver intel HD - installed but Catalyst Control Center was not displayed. Then I reactivated switchable graphics in the BIOS, re-installed these drivers and CCC was now available.

  (6) support for HP keyboard shortcut

  (7) HP Universal camera driver

  (8) fingerprint sensor fingerprint validity

  (9) Synaptics Touchpad driver

  (10) Atheros wifi & bluetooth

  (11) Jmicron card reader

  After driver installation, I installed the HP protection tools. According to request a reboot of the PC, which I did-, he asked for the setting up security etc... Part of this pocess was the registration of fingerprints - successful. However, log off / restart of windows, an option to connect with the fingerprint reader does not appear in the Windows login screen.

  I open the control panel and found there wasn't that no biometric device only tab, even if the Device Manager showed biometric sensor, device and validity (VFS 491). I then uninstall HP protect tools and driver validity sensor fingerprint, and made sure that these services are running:

  -Credential Manager

  -Remote Procedure Call (RPC)

  DCOM Server process Launcher-

  RPC end point mapper-

  -Windows Biometric Service

  Plug-and-Play

  Then as suggested in another post on the forum, I installed first of all this:http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe , then the drivers of the validity of 4540 s drivers page, then HP protection tools.

  After the reboot HP protect tools as before to register my fingerprints, but still no windows login prompt came to connect with fingerprints. However, a change after installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe that has been in Control Panel it is now a tab for biometric devices. However, it is said that windows did not find it all installed biometric devices. A picture is attached showing the Device Manager and Control Panel!

  Please HP offer a solution. Thank you!

  

  OK problem solved. I don't know if it is related to the HP windows 7 system essential updates driver installation and Intel MEI or not - but I install these.

  What has really worked probably was it - > install the drivers of fingerprint and then the HP protection tools. Once rebooted, open HP tools protect, then return to the administration in the lower right corner-> the administration Console-> increase of security system-> tick windows login security and your done. Now, you will be able to connect through fingerprints registered.

• Fingerprint reader does not react anymore while the software seems to work (Thinkpad E530 Windows 10)

  I used logg in via the reader of fingerprints (windows 10) with no problems, now the fingerprint reader does not react anymore when I pull the finger. I managed to remove all the passwords in the password manager (still not sure about it as I don't really understand how all the components work together) hoping that would solve the problem. Not the fingerprint reader software keeps asking me to register a new finger. Everything seems to work fine (I can pick a finger to be registered, type my password windowns) until I asked me to draw the finger on the fingerprint reader: nothing happens! The indicator that shows how the finger was scanned shows nothing at all. Looks like the software works, but the fingerprint reader itself is dead. However, looking into the information system the "TouchStrip Fingerprint Sensor' (WBF mode advanced) seems to work fine.

  Help, please. I don't have any idea how to find out what's not here.

  Thank you very much for the tip! He works in fact :-). Even if it does not seem logical to me, as I never put it in place a front pin - and fingerprint reader work very well even without PIN code. But who cares - the main thing is it works now! So thanks a lot again :-)!

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.

• The fingerprint reader is not connected

  Hello everyone,

  Well as you can see the title sums up my problem...

  I have HP Pavilion dv5 1160ej which I bought recently, and then this problem came from nowhere!

  the computer does not register my finger on the fingerprint reader

  I have a red 'X' mark on the icon of the DigitalPersona software, and when I click on the little finger to enroll and register my fingerprints in the wizard on the software that he told me that "the fingerprint reader is not connected!"

  How the hell should I connect it when it is integrated to the pc?

  Device Manager is great no problem, I have uninstalled and reinstalled the driver several times and rebooted the computer several times too and nothing helps...

  The journal of the computer on the screen, I see written next to my account "Detection drive.."

  plz help me guys I really like this technology and want to get it back...

  Message edited by Nen0uS on 07/12/2009 11:02

  OK, I see what you're saying.

  Remember download Windows updates in this period?  Maybe you downloaded another software because it worked correctly.

  Have you thought about doing a system restore from the date that it worked properly?

  Keep trying and I also!

• HP envy: HP Envy fingerprint reader does not

  Simple pass works well using the password or PIN.  The fingerprint reader does not work. no light help please

  icp_wolverine wrote:

  MAKE SURE THAT THE ATOMIADES SENSOR IS INSTALLED AND REINSTALL HP SIMPLEPASS

  ALSO TRY A HARD RESET IF A STOP OF THE LAPTOP, UNPLUG POWER SUPPLY, BATTERY, BUTTON FOR 10 SECONDS TO TAKE... BATTERY PUT IN PLUG POWER CORD BACK LIGHTS FOR LAPTOP

  Please how do I check if the sensor is installed.  I tried the Hard reset without success. Thank you

• Satellite M300 - fingerprint reader will not let me

  Hi guys,.

  I have a M300 laptop series, with the fingerprint reader.

  I got the scanner working when I got the laptop (3 days ago). But on the tutorial, it keps saying: "too short". Anyway, I finally scanned in a finger, and it seemed to work OK. It would take me 5, 6 attempts, but then it would connect.

  Then I reinstalled the OS, ranging from Home Premium, Vista Ultimate. After installing the software the fingerprint scanner, it remind my finger somehow! I never "registered" it. In addition, it was scanning first time, every time. Well, maybe 8 to 10 times. It worked well, but then all of a sudden today, I tried to connect, and it says 'No Match'.

  It is possible that there may be dust on the sensor, so the initial scans were not good... and now the dust has gone? It's the only thing I can think of.

  So, my question: is there a way to reset my fingerprint and re-register them? To access settings, you must analyze your finger! :(
  There is no way I can get the settings through my password typed in? How can I reset my fingerprints?

  The fingerprints are stored in hardware, so when you reinstall Windows, the fingerprint will still be there.

  Try to clean your finger and when you drag, don't push too hard.

• HP3209a not printing black and white enamel but will display the web page

  I'm on Mac OSX10.8.  My HP Photosmart 3209 has suddenly stopped printing yesterday and had a pop up that says I got printhead problems.  I spent two hours on the phone this morning with two so-called experts feel, the first who said that the problem was with my iMac (he couldn't find it) and the second who said it was a problem with the printer (he couldn't find it).  The printer is connected to an iMac by USB cable.  It will not print e-mail or most of the pages of black and white but now curiously print a web page. BTW, I put new ink in it and did not help anything, and Printhead Cleaner ran about two dozen times.  I try to run an alignment but the page it prints which is for most of the blocks of color blue on half a page is not recognizable on the scanner when I try to run the alignment.

  I think that you always print head problems.  Go to System Preferences > print & Scan.  Click on your printer, click Options & supplies.

  From there, go to utility > Open Printer Utility, then clean the print head.

• HP Probook 4530 s fingerprint reader does not.

  I just bought HP Probook 4530 s Ci5

  6 GB of RAM

  740 GB hard

  1 Gb Radeon graphics card

  Win7 64 bit operating system

  I downloaded the driver and digital persona software from the HP Web site, my system Device Manager shows that the driver is correctly installed (called devices biometric, and under it Validity sensor, its listed version is VFS471). But on windows log on that is showing and then Player Detection is not detected. Same thing is happening in the software (digital persona). I tried different software in different websites.  Please indicate if you know something NEW. I said something new because I saw many people on many sites looking for this problem. But the problem is there.

  When I run the validity sensor driver installation, it will install fine.

  Then I run the last digital persona software it says on his system ("the system cannot check that the fingerprint readers is installed"). And that this is an option to SKIP this part. When I do, it completed the installation and restart the computer. After that the same problem "drive not detected" on windows to connect.

  Hello

  Uninstall the driver and the software for reader fingerpint.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the driver prints digital validity here.
  Download and install HP ProtectTools Security Manager here (inside this package, it is a software for fingerprint reader).

  Restart the system and check the results.

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• T500 fingerprint reader does not load at startup (blue screen)

  I have 2081CTO T500. Provided natively with Vista Home, but I reinstalled with XP Pro SP3. All the latest updates are installed both drivers and windows (as of March 12, 2010).

  I've had this laptop for about a year and the fingerprint reader to work properly. A few months ago it stops working for some reason any and I stoppped using it. I finally had time to reinstall the whole windows and installed. It worked well for about a day, but today I was using my computer and it suddenly froze unanswered. I turned off and when I walk back, the fingerprint sensor would not load and a blue screen came up with an error that a failure to boot and windows kept just restart at this stage and display the same message. I password protected journal and had loaded all ten fingers to use during the connection (not the Welcome screen).

  I tried power cycling, did not work. Subsequently had to connect via safe mode, disable the fingerprint sensor to connect and then reboot in normal mode to be able to connect without the Blue error screen. I tried updating the BIOS, did not work. Reinstalled the sensor of fingerprint, again the same problem. I also reset the fingerprint sensor in the BIOS and reinstalled the software, but still the same problem. Basically now I use the home screen and in this way, that I don't get the Blue error screen. It just continues to show as if the sensor is train load, never happens, so I just put a password and enter. I remember that some months ago, when I had a problem, it was similar. It worked fine, but when I turned off the Welcome screen, I suddenly had a problem with the sensor that was not resolved until I reinstalled windows. Now that I think of it, it could be the same disabling the Welcome screen things screwed up again.

  Could someone please explain what is happening? Why are there so many problems without the windows welcome screen? I know that the sensor works very well because when I am trying to scan my fingers or even connect to Thinkpad security systems, it works fine. It's just windows connect you that is screwed. I can't go back again to work at least with the Welcome screen. I'd appreciate any help.

  After a few bars, I isolated the problem to the personal firewall. I changed the settings and fingerprint reader worked very well. I hope this will help someone in the future.

• m6 Pavilion: fingerprint reader does not

  I recently had a new hard drive installed and now the validity fingerprint reader no longer works. Under devices, it does not show the Analyzer must be installed and the drivers are up to date. Is there some hp software I need to download?   Thanks for your time

  Hello

  It seems that you have a missing driver, the former driver who worked with her has been installed on the old hard drive, so now you must install the same driver or a newer version if available.

  You can get it from the hp support & drivers.

  By entering your laptop name and the model, you will get a list of all the drivers for it.

• EliteBook 840 G1: Validity Sensor fingerprint reader is not listed in biometric devices

  I received an Elitebook 840 G1, tried to turn on the fingerprint reader, but it was not acknowledged.
  Control Panel/biometrics devices, there is no device, although the "Validity Sensor" Device Manager is listed, the pilot seems too. I installed HP ProtectTools Security Manager, where I can find the footprints of the option, but to logon Windows is always Username/Password the only option to log on the system.
  Check the BIOS, fingerprint logon is enabled. Tried to uninstall Validity Sensor and then reinstall it, didn't work.

  OS: Win7 (x 64)

  

  Thank you in advance!

  See you soon,.

  Thomas

  In the meantime, I found the solution:

  I've updated HP Client (sp63509) Security Manager, opened the program, registered my fingerprints and checked 'Windows logon security' at home/Advanced Settings / Security Features.

  It finally works, I can not connect with my fingerprints.
  (Again, under control panel / biometric devices there is no item listed)

  See you soon,.

  Thomas

• T61 with Windows 7: Fingerprint reader does not

  I downloaded and installed the software of fingerprint reader for my (7659-D22) T61 with Windows 7. On the login screen, I see the option "Scan your finger", but none of my fingerprints is recognized, so I log in with my password.

  In Windows, I get the popup of fingerprint by inviting me to register fingerprints. Three are presented as registrants already (carry on the WinXP form, no doubt), everything else I had tried without success to the login screen. I tried registering additional prints, but the scans are not at all.

  How can I solve this problem?

  Just delete the previous fingerprint data and registration seem to have solved the problem.