Fingerprint sensor test diagnostic doesn' work (Z5 Compact)

Hello. I have problem with diagnostic test of the sensor of fingerprint (menu-settings-all diagnosis-phone-imprint-test sensor). It says it must vibrate when it detecs the finger on the sensor in the test. But nothing happnes. But fingerprint sensor works very well when unlock phone, even in the menu service is detected. So could someone from sony or test report and diagnostic app users if it's just me. Phone is a few weeks old. And if it ' fault, could you (Sony) remedy?

Hi @mrnino,

Could you try to remove all added fingerprints in your phone via the settings > Security > handler fingerprints, can do the Diagnostics test again?

Tags: Sony Phones

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