Firefox crashes and crash report opens

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• Firefox crashes on opening a few seconds. has all of a sudden started several weeks ago and I have not been able to get since. I reinstalled but update did not work. It will not be open even in safe mode. Help!

  Firefox crashes on opening a few seconds. That started everything suddenly a few weeks ago, and despite several attempts to every day, I still cannot load firefox application. It crashes immediately on startup every time anything and journalist accident happens. I studied all the articles and followed their suggestions. I installed the latest version of firefox and still get the same results. I can't even open firefox in safe mode.

  Heather, not sure I can help, I'm not a Mac user, but I'll have a look at the crashIDs that you provided.

  Update:

  • Crash report ID: [6326058f-1fca-4d4d-a080-af8902120119]
    • signature: TFont::CreateFontEntitiesForFile (const char *, bool, TSimpleArray < TFont * > &, bool, short, char const *)
  • Crash report ID: [69534b6f-7662-4c09-bf2e-39fff2120104] signature as above

  There are very few reports recent crash with this signature, they could even be your plant. If you follow the suggestions in the article I linked above there is not much that can be done easily. You should try discount the possibility that the cause is malware by scanning with several updated tools.

  Malware controls
  Have you seen and followed the advice

  • Fix Firefox problems caused by malicious software
  • the first step trying to detect malware, a typical suggestion is this message from the-edmeister /questions/914980 #answer - 302372

  Clean reinstall it
  If you find no malware, it can be interesting to try a new re - install and a clean profile, none of them are simple and must be done with care, so first try malware scans, those who will take a while to sort.

  Rather a last resort: fill out a bug report
  
  If you are ready to try to answer the inevitable questions and have an email account anonymous, that you can use for recording, you can follow the link from the report above and click on 'report' to create a bug report on the crash.

• How does Firefox crash reporter know my email address?

  When Firefox crashes, crash reporter is pre-populated with my email address. How does do that? I don't remember precisely what gives to any point in the past, other than to sign up for this help forum some time back. Even if I * fact * enter it in the area of the accident at some point in the past (it is very possible that happened and I just forgot), I still don't understand how it is stored. I delete cookies whenever I close the browser. (I use Ccleaner and have selected the cookies set to 'save', but Firefox and Mozilla are * not * among the "keep cookies".) Is it stored in my profile once manually entered in a crash report? If so, how can I remove it? This question is more about curiosity than ' concern. "Thank you.

  Anything in the registry in one of these location?

  • HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\
  • HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\

• Firefox crashes when opening and randomly - Windows XP.

  What I saw, is that FireFox crashes on most start-ups. It also blocks at random. He experienced, he did this in safe mode, too. He has done this before that plug-ins have been installed, and he does it since FireFox 12 or 13 of FireFox.

  Curiously, my folder where incident reports SHOULD go is completely empty.

  Current version: 22.0

  What I'd do here?

  Hello

  Try disabling graphics hardware acceleration. As this feature has been added to Firefox, it has gradually improved, but there are still some problems.

  You will have to perhaps restart Firefox for it to take effect, so save any work first (e.g. you compose mail, documents online that you are editing, etc.).

  Then perform the following steps:

  • Click on the orange top left Firefox button, then select the 'Options' button, or, if there is no Firefox button at the top, go to tools > Options.
  • In the Firefox options window, click the Advanced tab, and then select 'General '.
  • You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
  • Now restart Firefox and see if the problems persist.

  In addition, please check the updates for your graphics driver by following the steps in the following knowledge base articles:

  • Troubleshoot extensions, themes, and issues of hardware acceleration to resolve common problems of Firefox
  • Update your graphics drivers to use hardware acceleration and WebGL

  This solve your problems? Please report to us!

  Thank you.

• Firefox crashes when opening and the same thing in safe mode

  We're sorry

  Firefox has been a problem and crashed. We will try to restore your tabs and windows when it restarts.

  To help us diagnose and fix the problem, you can send us a crash report.

  Your crashreport:
  
  https://crash-stats.Mozilla.com/report/index/BP-d48f2e43-223F-43F3-9740-6c7be2111109
  
  Report of Crash Firefox 7.0.1 [@ _purecall | nsXPTCStubBase::QueryInterface (nsID const &, void *)]
  
  This is caused by Trusteer report. Try to disable it and see if that stops the noise.
  
  You can stop the report by using the Start Menu > programs > Trusteer report > report stop
  
  You can ask their helpdesk when a version update of their products will be available or, if you do not need this software, uninstall.
  
  http://www.Trusteer.com/support/en/report-problem
  
  According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
  
  See also Bug 699776 - crash of nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.

• 38.0.1 Firefox crashes when opening gmail

  As of today, after that firefox grabbed the 38.0.1 update, it always crashes when I open gmail. It's probably on the GoogleTalkPlugin. Apart from that, firefox always crashes when trying to play any video Vimeo or SoundCloud audio. This has happened since the 37.x; I have been using firefox in paralyzed avoiding only webpages with Vimeo or SoundCloud built-in mode (even if it is a gene). With unusable gmail so, I'm dead in the water.

  Here are the two latest crash report IDs:
  BP-578d7064-E126-4413-8e9f-82d3a2150519 19/05/2015 11:08
  BP-66d56b45-c6db-4B97-a1d5-a28832150429 29/04/2015 11:24

  From firefox in safe mode causes the crash even. A few lines of log in the console are:

  (firefox:27889): CRITICISM of GStreamer *: gst_plugin_feature_get_name: assertion 'GST_IS_PLUGIN_FEATURE (feature film)' failed
  [NPAPI 27954] #! ABORT: Abandonment on channel error. : file builds/slave/rel-m-rel-l64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1584
  [NPAPI 27954] #! ABORT: Abandonment on channel error. : file builds/slave/rel-m-rel-l64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1584

  Please let me know if you need more information.

  This looks like a problem with GStreamer.
  You could test this by activating / deactivating false media.gstreamer.enabled on the topic: config page.

  Make sure you have the latest updates of GStreamer and update your version of Linux, if this version is older or is no longer supported.

• Firefox crash reporter crashes into an endless loop

  I uninstalled all the firefox / aurora relies and deleted my profile. Then reinstalled firefox 30, 31 and 32 of Aurora. Each of them break at startup in an infinite loop. I suspect the TI guys maybe installed updates on my computer today that may be the root cause, but I don't know which.

  IDS for crash reports are:

  BP-fe603ae8-0992-4B35-809F-12d522140718
  BP-eb06c2ee-366C-47cb-b3bb-d807b2140718
  BP-df953850-E568-49fd-8ec2-27e7f2140718
  BP-db6612bf-6436-48a1-961B-708152140718
  BP-1cfd36c6-32fa-4EC1-8516-b6cc72140718
  BP-5a642ff7-d22d-4511-b62a-0e9bd2140718

  Just for notes:

  There is a bug filed on this

  • https://Bugzilla.Mozilla.org/show_bug.cgi?id=1010493

  Basically, it is a problem with Digital Guardian not supporting stable not built but rather ESR only.
  Christopher of Verdasys said
  The conflict between Firefox and Verdasys Digital Guardian is due to Digital Guardian supporting only the ESR of Firefox versions. If you encounter a problem with Firefox and Verdasys Digital Guardian please have your contact to open Digital Guardian support organizations a support incident with the support of Verdasys for more information on a proposed work around.

  If you are in an organization with their own COMPUTER service, you should contact your IT Department and ask them to switch you to the version of ESR of Firefox

  • https://www.Mozilla.org/en-us/Firefox/organizations/

  However, WE cannot give you the solution because Verdasys was not able to give the solution to workaround for Mozilla, since it is only for the customers of the DG.

  Verdasys Digital Guardian is a security software, we cannot discuss his duties with someone else then authorized contacts. We can configure around this problem, however, in order to inform customers of this method, they will open a support with the support of Verdasys incident. When an authorized contact opens an incident we provide suggested around work.

• Firefox crashes on opening even in safe mode, so I can not set all the parameters - Crash ID: bp-6c9dc360-32db-4a34-968b-9474f2121230.

  I have a windows 64-bit computer that is running Windows 7. In recent months, Firefox has been crashing on opening - opening occasionally on the profile of my husband, but not mine. I now use IE9 running as administrator but would prefer to use Firefox.
  I can't adjust the settings, plugins etc that I can't open the program at all. After the first attempt, I go to the Task Manager and stop firefox.exe. Then when my next attempt to open I get the error again. I sent off the coast many reports of incidents at Mozilla.
  see you soon
  Sharon Beeston
  Australia

  Hello
  I found my profile.ini for Firefox file by using the information in your message *http://kb.mozillazine.org/profiles.ini_file. There were 2 profiles in the ini file, so I deleted one and kept the other one who had the same name as the folder profile and saved the ini file. Bingo-test - Firefox works! I think the graphics card driver update helped also that IE works properly now as well.

  Thanks for your help.
  see you soon

• Firefox crashes on opening. Signature of Crash: nsTextBoxFrame::GetTextSize (nsPresContext *, nsIRenderingContext &amp;, nsString const &amp;, nsSize &amp;, int &amp;)

  Firefox does not open. I get an instant crash report. Even in safe mode.
  I completely uninstalled Firefox and reinstalled. I have run the check to make sure that all add ons are up-to-date. I did check for backdoor virus.
  I'm on Windows Vista 64-bit. He worked on this laptop for a year, until the minute he doesn't. I had not installed anything new.

  Help, please! I hate the Explorer and want my Mozilla back!

  The bug report associated with this accident that this seems to be due to a missing font, Microsoft sans serif. This font is part of system fonts, try to run the System File Checker, he needs to pick up if the font is missing or damaged and reinstall. See system files - SFC command - Vista Forums

• Firefox crashes without opening because I have installed the latest Norton antivirus in windows XP

  I have three computers running XP and the latest version of Norton anti = viral... Two are working well. On the third, firefox crashes whenever I try to use it because I downloaded the last street of Norton Security. Norton will not open either. If I open in safe mode with networking, I can access the internet with firefox.

  Start Firefox in Safe Mode {web link}
  While you are in safe mode disables the Norton modules.
  Then restart.

• Aurora Firefox crashing when opening after update

  I'm under 32.0a2 Aurora. This morning I upgraded to Aurora when the popup little said that there is a new update available. Since then, I have not been able to open Aurora. It crashes everytime I do, even in safe mode. Sometimes I can manage to get Aurora to open, but when I try to go to a Web page (any), it crashes again. The Mozilla Crash Reporter comes up and asks me if I want to send a report, he asks if I want to reboot or restart in safe mode. No matter what I do, it crashes. Here are the latest reports:

  BP-fa372646-76a6-4557-9359-a3cce2140628
  BP-f946dafa-7f6b-4e34-BE02-d51d72140628
  BP-4a53ee5e-aae5-4BD0-9B3C-df39d2140628
  BP-d32ea2ff-c7d1-485e-9af6-b537a2140628
  BP-c9f86601-F247-493A-a3a6-b91d32140628

  Thank you
  Urbancowgurl777

  See also:

  • http://forums.mozillazine.org/viewtopic.php?f=23 & t = 2848781
  • crash bug 1031697 - Aurora32.0a1, nsTArray_base, nstarrayfallibleallocator, & gt; "" = "" & gt;: incrementlength (unsigned = "" < = "int") = "" li = "" mozilla::net::httpbasechannel::applycontentconversions() = "" nstarray_copywithconstructors < js::heap & lt; JSObject * & gt; = " » | = "" > < / nstarrayfallibleallocator, >

  Comment 6: solution browser.cache.use_new_backend_temp = false

• 10.1 Firefox crash reporter will not go away? Suggestions?

  Update (Vista) system would not start so restore earlier that day... now Firefox does not start and Crash Reporter will not go away. I can not download a new version by extracting what continues to ask on behalf of the administration and I have nothing set up... suggestions?

  Using the system restore can cause your installation of Firefox get corrupted because not all files are restored, so be careful to do a system restore.
  
  You will need to reinstall Firefox and delete the folder of the program Firefox (c:\Program FilesMozilla Firefox) before reinstalling a freshly downloaded version of Firefox.

  Download a new copy of Firefox and save the file to the desktop.

  • Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html

  Uninstall your current version of Firefox, if possible.

  • Do NOT remove the data of a personal nature when you uninstall the current version or you lose your bookmarks and other data, because all profile files will be deleted.

  Delete the program folder Firefox before installing newly downloaded copy of the Firefox installer.

  • It is important to remove the Firefox program folder to delete all the files and make sure that there is no problem with the files that were the remains after uninstallation.
  • http://KB.mozillazine.org/Uninstalling_Firefox

  Your bookmarks and other profile data stored in the Firefox profile folder and will not be affected by a relocation, but make sure that you do not select delete data of a personal nature if you uninstall Firefox.

  • http://KB.mozillazine.org/Profile_folder_-_Firefox
  • http://KB.mozillazine.org/Profile_backup
  • http://KB.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

• I get the Firefox crash report when you try to run

  At the instigation of Firefox 9, I downloaded it. I had a crash report. Now, I can not launch Firefox 8 even if it is still installed. I get the accident report, and no Firefox has contacted me because the message says they will be.

  Help, please!

  At the instigation of Firefox 9, I downloaded it. I had a crash report. Now, I can not launch Firefox 8 even if it is still installed. I get the accident report, and no Firefox has contacted me because the message says they will be.

  Help, please!

  Did you uninstall FireFox 9? If this isn't the case, uninstall it, and then run the installer for firefox 8. Yes, it is already installed, but you want to repair then install it over the current installation. If this does not resolve the problem, you need to remove firefox completely and reinstall. You must manually back up your bookmarks if you need to uninstall.
  http://www.computing.cc/Internet/how-to-manually-backup-Firefox-bookmarks/

• Firefox crashes when opening a site Web should move the mouse to open

  I have to continue to move the mouse to open a Web site otherwise, firefox crashes.
  Thank you

  Hi wf1717, unfortunately it's currently a bug in firefox 32 which is under investigation. I think the best option for now is to use the version of esr firefox 31: https://www.mozilla.org/en-US/firefox/organizations/all/

• I just installed Firefox 6, and the report does more - the same problem you had with Firefox 5. What is going on?

  You prompted me to install Firefox 6 tonight, because it addresses serious security/stability problems, but when I did this, the report icon has disappeared from the address bar. Reinstall the latest version of the report was corrected not it.
  It's the same thing with Firefox 5 a few months ago, and it has taken report per week to develop a new compatible version.
  Why this happened again? You not check this before launching new versions? Or, why at all not least we warn in advance that some programs will not work for X days? I prefer to be without the latest Firefox for a week or two, and no report - not least because that my Bank, I have to use the report.

  Please advise as soon as POSSIBLE.

  Malcolm Oliver

  This is the link in the message that Trusteer sent me today. I have updated and works great so far.

  Please contact the Support technique Trusteer.

  We are pleased to inform you that a version of the report that supports Firefox 6 has
  been released and is now available for download in the following link:
  http://download.Trusteer.com/NkuiAcruiKc/RapportSetup.exe

  Please be sure to restart your computer once the installation process
  completed.

  Please note: this version of the report is currently a beta version. We'd
  appreciate any comments you may have about this version.

  If the report indicates that the version of the report that you are trying to install is older
  than the version already installed, follow these steps:
  1. choose uninstall report
  2. When prompted, select 'delete all user settings '. Please, assisted by the
  suite of image: http://consumers.trusteer.com/files/images/uninstall.jpg
  3 reinstall the report from the link above.