Firefox opens but nothing don't watch/load in the window, the buttons of the menu even not
I open Firefox & a window opens but nothing does not charge or show, not even the menu buttons. Sometimes when you click on blindly around some menus will open but options beyond that don't produce anything either.
I have (not necessarily in this order):
Uninstalled Firefox, deleted all the other files, then reinstalled (twice)... did not help.
Revenue from PC back to before Firefox updated... did not work.
Uninstalled, debugged my PC, reinstalled... did not work.
Disabled the firewall & changed the settings to make sure nothing was blocking it to work... did not work.
At this point, after the support of Mozilla Surf site & not finding anyone else who has this exact question I don't know what else to do. I love Firefox and want to continue using it (I HATE using Internet Explorer), but the only other alternative I can think of is to use Google Chrome or IE.
I have Windows 7, use McAfee, & SpyHunter. My laptop is under 5 years old & I keep reg. thing updated, so I don't think that anything should be obsolete or incompatible.
Thank you!
Hello
Currently in version 33, Firefox has implemented a new faster way to loading Web pages. This new feature is called OMTC. However, there are still tweaks to the Mozilla developers make this.
There is a known issue that Mozilla works very hard to fix: If you have black pages on some sites, here's what you can do to avoid the problem in the meantime:
If Firefox is open, you can restart Firefox Safe mode in the Help menu:
- Click the menu button
click Help
then select restart with disabled modules.
If Firefox is not running, you can start Firefox in Mode safe mode as follows:
- On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
When the Firefox Safe Mode window appears, select "start mode safe."
To disable hardware acceleration
- Click the menu button
then select Options.
- In the window of Firefox Options (or preferences), click on the Advanced tab, and then select general.
- You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
Now, quit Firefox, wait a few seconds and start normally.
Please let us know if this solves the problem. Engineering is also collecting more information on the question would require that you fill out this survey
I should also mention that other users with this problem had a card intel integrated graphics hd with a former current driver. Until Mozilla comes with a fix, if you want hardware acceleration in Firefox, you can try updating your driver through the appropriate link below to see if that helps:
Intel HD 2000/3000:
32-bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763
64 bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764
Intel HD 4000:
32-bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328
64 bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329
Thank you!
Tags: Firefox
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